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Ricoh SP C252SF Operating Instructions - Page 306

Common Problems

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10. Troubleshooting Common Problems This section explains how to troubleshoot common problems that may occur while operating the machine. Problem The machine does not turn on. The alert indicator lights up continuously or flashes. An error message appears on the machine's screen. Pages are not printed. Pages are not printed. Strange noise is heard. Possible cause Solution The power cord is not connected properly. • Make sure that the power plug is firmly inserted into the wall outlet. • Make sure that the wall outlet is not defective by connecting another working device. An error has occurred. Switch to copier mode, check the displayed message, and troubleshoot the problem accordingly. An error has occurred. See page 334 "Error and Status Messages on the Screen". The machine is warming up or receiving data. Wait until "Printing..." appears on the screen. If "Processing..." is displayed on the screen, the machine is receiving data. The interface cable is not connected correctly. • Reconnect the cable. • Check that the interface cable is the correct type. • The supplies or options are not properly installed. • The machine executes periodic cleaning of the interior when [Auto Cleaning] in [System Settings] is set to [On]. Check if the supplies or options are properly installed. The noise does not indicate a malfunction. Wait until the cleaning is complete. 304

Section	Page
Operating Instructions	1
TABLE OF CONTENTS	3
How to Read This Manual	11
Introduction	11
Legal Prohibition	11
Disclaimer	11
Differences in Functions between Different Models	12
Note to Administrator	12
Password	12
User Restriction	13
About IP Address	13
List of Option	13
Model-Specific Information	14
Important Safety Instructions	15
User Information on Electrical & Electronic Equipment	15
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	15
All Other Users	15
Environmental Advice for Users	15
Users in the EU, Switzerland and Norway	15
Note for the Battery and/or Accumulator Symbol (For EU countries only)	16
Notes to Users of Facsimile Unit	17
Important Safety Instructions	18
Notes to Users in the State of California	18
ENERGY STAR Program	19
Saving Energy	19
1. Getting Started	21
Guide to Components	21
Exterior: Front View	21
Exterior: Rear View	23
Interior	25
Control Panel	26
Installing the Machine	29
Where to Put the Machine	29
Installing Option	32
Attaching Paper Feed Unit	32
About Operation Tools	35
Initial Setup	36
Initial Setup	36
Changing Operation Modes	37
Multi-access	37
Assigning a Setting to the [ID Card Copy] Key (Shortcut Function)	42
Assigning a setting using the control panel	42
Assigning a Setting Using Web Image Monitor	42
Configuring Network Settings	44
Configuring the IP Address Settings	44
Specifying settings to receive an IPv4 address automatically	44
Assigning the machine's IPv4 address manually	45
Specifying settings to receive an IPv6 address automatically	46
Assigning the machine's IPv6 address manually	47
Sharing the Printer on a Network	48
Wireless LAN Setup	49
Infrastructure mode	49
Ad Hoc mode	50
Restricting Machine Functions According to User	52
Enabling the User Restriction Settings	52
Modifying user entries	54
Deleting user entries	54
When Machine Functions are Restricted	56
2. Loading Paper	59
Supported Paper	59
Specifications of Paper Types	62
Non-Recommended Paper Types	69
Print Area	70
Loading Paper	73
Loading Paper into Tray1 and 2	73
Extending Tray 1 to load paper	75
Loading Paper into Bypass Tray	77
Loading Envelopes	78
Specifying Paper Type and Paper Size Using Control Panel	80
Specifying the paper type	81
Specifying the standard paper size	81
Specifying a custom paper size	82
Placing Originals	84
About Originals	84
Recommended size of originals	84
Types of originals not supported by the Auto Document Feeder	84
Unscannable image area	85
Placing Originals	86
Placing Originals on the exposure glass	86
Placing Originals in the Auto Document Feeder	87
3. Printing Documents	89
Basic Operation	89
Canceling a Print Job	89
Canceling a print job before printing has started	90
Canceling a print job while printing	90
If a Paper Mismatch Occurs	91
Continuing Printing Using Mismatched Paper	91
Resetting the Print Job	91
Printing Confidential Documents	92
Storing a Locked Print file	92
Printing a Locked Print file	93
Deleting a Locked Print file	94
Checking which Locked Print File Jobs Have Been Canceled	95
Direct Printing from a Digital Camera (PictBridge)	97
What Is PictBridge?	97
PictBridge Printing	97
What Can Be Done on this Machine	98
Exiting PictBridge	98
When PictBridge Printing Does Not Work	99
Using Various Print Functions	101
Print Quality Functions	101
Print Output Functions	102
4. Copying Originals	105
Copier Mode Screen	105
Basic Operation	106
Canceling a Copy	107
Making Enlarged or Reduced Copies	109
Specifying Reduce/Enlarge	110
Copying Single-Sided Originals with 2-Sided and Combined Printing	111
Specifying Combined and 2-sided Copies	114
Copying 2-Sided Originals with 2-Sided and Combined Printing (Manual 2-Sided Copying)	115
Manually Performing 2-Sided Copying Using the ADF	116
Manually Performing 2-Sided Copying Using the Exposure Glass	116
Copying Both Sides of an ID Card onto One Side of Paper	118
Copying an ID Card	118
Specifying the Scan Settings	120
Adjusting Image Density	120
Selecting the Document Type According to Original	120
Specifying the Original Type	121
5. Scanning Originals	123
Scanner Mode Screen	123
Registering Scan Destinations	124
Modifying Scan Destinations	130
Deleting Scan Destinations	130
Basic Operation	131
Scan to E-mail/FTP/Folder	131
Specifying the scan destination using the One Touch buttons or [Pause/Redial] key	133
Basic Operation for Scan to USB	134
Specifying the Scan Settings	138
Specifying the Scanning Size According to the Size of the Original	138
Adjusting Image Density	139
Specifying Resolution	140
Scanning from a Computer	141
Basic Operation for TWAIN Scanning	141
Using TWAIN Scanner	141
TWAIN Scanning	141
Settings you can configure in the TWAIN dialog box	142
Basic Operation for WIA Scanning	143
6. Sending and Receiving a Fax	145
Fax Mode Screen	145
Setting the Date and Time	147
Entering Characters	148
Registering Fax Destinations	150
Registering Fax Destinations Using the Control Panel	150
Modifying or deleting fax destinations	152
Registering Fax Destinations Using Web Image Monitor	152
Modifying fax destinations	154
Preventing Transmission to the Wrong Destination	154
Re-entering a fax number to confirm destination	154
Sending a Fax	156
Selecting Transmission Mode	156
Internet Fax Transmission	157
Basic Operation for Sending a Fax	157
Canceling a Transmission	159
Canceling a Transmission Before the Original Is Scanned	160
Canceling a Transmission While the Original Is Being Scanned	160
Canceling a Transmission After the Original Is Scanned (While a Transmission Is in Progress)	160
Canceling a Transmission After the Original Is Scanned (Before a Transmission Starts)	161
Specifying the Fax Destination	162
Specifying the destination using the One Touch buttons	162
Specifying the destination using Speed Dial	163
Specifying the destination using the broadcast function	164
Specifying the destination using the redial function	165
Useful Sending Functions	166
Sending a fax using On Hook Dial	166
Sending a fax after a conversation	168
Specifying the Scan Settings	169
Adjusting image density	169
Specifying the resolution	169
Using the Fax Function from a Computer (LAN-Fax)	171
Basic Operation for Sending Faxes from a Computer	171
Canceling a fax	172
Configuring Transmission Settings	173
Configuring the LAN-Fax Address Book	174
Opening the LAN-Fax address book	174
Registering destinations	174
Modifying destinations	174
Registering groups	174
Modifying groups	175
Deleting individual destinations or groups	175
Exporting/Importing LAN-Fax Address Book data	176
Editing a Fax Cover Sheet	176
Receiving a Fax	178
Selecting Reception Mode	178
Receiving a fax in FAX/TEL Manual mode	179
Receiving a fax in Fax Only mode	179
Receiving a fax in FAX/TEL Automatic mode	180
Receiving a fax in FAX/TAD mode	180
Receiving an Internet Fax	181
Receiving a fax using the control panel	182
Receiving a fax using Web Image Monitor	182
Forwarding or Storing Faxes in Memory	183
Forwarding settings	184
Configuring the forwarding conditions	185
Specifying the forwarding destination using Web Image Monitor	185
Configuring the storing conditions	186
Printing Out Faxes Stored in Memory	186
Receiving or Rejecting Faxes from Special Senders	187
Registering the Special Senders	188
Limiting the incoming faxes	188
Lists/Reports Related to Fax	190
7. Configuring the Machine Using the Control Panel	191
Basic Operation	191
Menu Chart	193
Copier Features Settings	195
Scanner Features Settings	200
Fax Transmission Features Settings	202
Fax Features Settings	204
Address Book Settings	210
System Settings	211
Tray Paper Settings	217
Printing Lists/Reports	220
Printing the Configuration Page	220
Types of Lists/Reports	220
Printer Features Settings	222
Network Settings	226
Administrator Settings	230
8. Configuring the Machine Using Web Image Monitor	235
Using Web Image Monitor	235
Displaying Top Page	236
Changing the Interface Language	237
Checking the System Information	238
Status Tab	238
Counter Tab	239
Machine Information Tab	242
Configuring the System Settings	243
Sound Volume Adjustment Tab	243
Tray Paper Settings Tab	243
Copier Tab	247
Fax Tab	247
Priority Tray Tab	249
Toner Saving Tab	250
I/O Timeout Tab	250
Black-and-White Print Priority Tab	251
Shortcut to Function Tab	251
Registering Destinations	252
Registering Fax Special Senders	253
Restricting Machine Functions According to User	254
Configuring the Network Settings	255
Network Status Tab	255
IPv6 Configuration Tab	256
Network Application Tab	256
DNS Tab	257
Auto E-mail Notification Tab	258
SNMP Tab	259
SMTP Tab	260
POP3 Tab	261
Internet Fax Tab	261
Wireless Tab	262
Configuring the IPsec Settings	265
IPsec Global Settings Tab	265
IPsec Policy List Tab	265
Printing Lists/Reports	269
Configuring the Administrator Settings	270
Administrator Tab	270
Reset Settings Tab	270
Backup Setting Tab	271
Restore Setting Tab	272
Set Date/Time Tab	272
Energy Saver Mode Tab	273
PCL6 Mode	274
9. Maintaining the Machine	275
Replacing the Print Cartridge	275
Replacing the Waste Toner Bottle	280
Replacing a Component	286
Replacing the Intermediate Transfer Unit	286
Replacing the Fusing Unit and Transfer Roller	286
Cautions When Cleaning	287
Cleaning the Toner Density Sensor	288
Cleaning the Friction Pad and Paper Feed Roller	290
Cleaning the Registration Roller and Paper Tray	293
Cleaning the Exposure Glass and ADF	296
Cleaning the Exposure Glass	296
Cleaning the ADF	296
10. Troubleshooting	297
Removing Paper Jams	297
Removing Printing Jams	297
If paper jams inside the fusing unit	298
If paper jams inside a tray	300
If paper jams inside the transfer unit	302
Removing Scanning Jams	303
Common Problems	306
Paper Feed Problems	308
Print Quality Problems	311
Checking the Condition of the Machine	311
Checking the printer driver settings	312
Printer Problems	314
When You Cannot Print Properly	314
When You Cannot Print Clearly	318
When Paper Is Not Fed Properly	321
Other Printing Problems	322
Copier Problems	323
When You Cannot Make Clear Copies	323
When You Cannot Make Copies as Wanted	324
Scanner Problems	325
When You Cannot Browse the Network to Send a Scan File	325
When Scanning Is Not Done As Expected	325
Fax Problems	326
When You Cannot Send or Receive Fax Messages As Wanted	326
Transmission	326
Reception	327
Printing	328
When an Error Is Notified via a Report or E-mail	329
When a report is printed from the machine	329
When an error notification E-mail is received	330
Error Code	331
Error and Status Messages on the Screen	336
11. Appendix	345
Functions and Network Settings Available in an IPv6 Environment	345
Available Functions	345
Transmission Using IPsec	347
Encryption and Authentication by IPsec	347
Security Association	348
Encryption Key Exchange Settings Configuration Flow	349
Specifying Encryption Key Exchange Settings	349
Specifying IPsec Settings on the Computer	350
Enabling and Disabling IPsec Using the Control Panel	352
Notes About the Toner	353
Moving and Transporting the Machine	354
Disposal	354
Where to Inquire	355
Consumables	356
Print Cartridge	356
Waste Toner Bottle	358
Specifications of the Machine	359
General Function Specifications	359
Printer Function Specifications	361
Copier Function Specifications	362
Scanner Function Specifications	363
Fax Function Specifications	364
Fax transmission and reception	364
Internet Fax transmission and reception	365
Specifications of Options	367
Paper Feed Unit TK1010	367
Copyright Information about Installed Applications	368
expat	368
Iperf	368
WPA Supplicant	369
Trademarks	371