Sony STR-DN1080 Help Guide Printable PDF - Page 202

A server does not appear in the server list. A message

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[274] Troubleshooting Network connection Cannot control the receiver using a Video & TV SideView device. It may take some time for the receiver to connect to the network after it is turned on. Try again later. The smartphone or tablet device may not be connected to the same network as the receiver. Connect to the same network and try again. The receiver may have been removed from the Video & TV SideView device list. Remove the Video & TV SideView device from the receiver as well, and then register again. The Video & TV SideView device may have been removed from the receiver device list. Remove the receiver from the Video & TV SideView device list as well, and then register again. Also see "Controller devices or applications on the home network cannot connect to the receiver." Also refer to the Video & TV SideView help. [275] Troubleshooting Network connection Cannot select the [Network Settings] menu. Wait for a few moments after you have turned on the receiver, and then select the [Network Settings] menu again. [276] Troubleshooting Home network Cannot connect to the network. Make sure the router or the wireless LAN router/access point is turned on. The network settings on the receiver may be incorrect. If the connection failed, set up the network connection again. Confirm that the receiver is connected to the router or the wireless LAN router/access point correctly. If the receiver is connected to a wireless network, move the receiver and the wireless LAN router/access point closer to each other. If you have initialized the receiver or performed a system recovery on your server, perform the network settings again. [277] Troubleshooting Home network A server does not appear in the server list. (A message that indicates that the receiver cannot find the server appears on the TV screen.) You may have turned on this receiver before you turned on the server. Refresh the server list. Make sure that the router or the wireless LAN router/access point is turned on. The server may require some settings to accept the connection from the receiver. Confirm that the server has been configured correctly. Confirm that the receiver is allowed to receive music streamed from the server. Confirm that the receiver and the server are connected to the router or the wireless LAN router/access point correctly. Check the network settings information. Refer to the operating instructions of your router or wireless LAN router/access point and check the multicast

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[274] Troubleshooting
Network connection
Cannot control the receiver using a Video & TV SideView
device.
It may take some time for the receiver to connect to the network after it is turned on. Try again later.
The smartphone or tablet device may not be connected to the same network as the receiver. Connect to the
same network and try again.
The receiver may have been removed from the Video & TV SideView device list. Remove the Video & TV
SideView device from the receiver as well, and then register again.
The Video & TV SideView device may have been removed from the receiver device list. Remove the receiver from
the Video & TV SideView device list as well, and then register again.
Also see “
Controller devices or applications on the home network cannot connect to the receiver.”
Also refer to the Video & TV SideView help.
[275] Troubleshooting
Network connection
Cannot select the [Network Settings] menu.
Wait for a few moments after you have turned on the receiver, and then select the [Network Settings] menu
again.
[276] Troubleshooting
Home network
Cannot connect to the network.
Make sure the router or the wireless LAN router/access point is turned on.
The network settings on the receiver may be incorrect.
If the connection failed, set up the network connection again.
Confirm that the receiver is connected to the router or the wireless LAN router/access point correctly.
If the receiver is connected to a wireless network, move the receiver and the wireless LAN router/access point
closer to each other.
If you have initialized the receiver or performed a system recovery on your server, perform the network settings
again.
[277] Troubleshooting
Home network
A server does not appear in the server list. (A message that
indicates that the receiver cannot find the server appears on
the TV screen.)
You may have turned on this receiver before you turned on the server. Refresh the server list.
Make sure that the router or the wireless LAN router/access point is turned on.
The server may require some settings to accept the connection from the receiver. Confirm that the server has
been configured correctly. Confirm that the receiver is allowed to receive music streamed from the server.
Confirm that the receiver and the server are connected to the router or the wireless LAN router/access point
correctly. Check the network settings information.
Refer to the operating instructions of your router or wireless LAN router/access point and check the multicast