Vonage VDV21-VD User Guide - Page 17

System, Diagnostics, Phone Ports, Run Tests?, For FAX Machines, Short in Line 2 Error [Code 016] - use

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Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 1 icon displays. If all handsets are on-hook and the message still displays, simply using a phone and a phone cord you know are in working order typically resolves the problem. • If you have your phone plugged directly into green Phone Port 1 of the V-Portal: 1. Replace the phone with a known good phone and a known good cord. 2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports diagnostic test and determine if the error has been corrected. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 1 icon displays. • If you're using your home wiring: 1. Make sure each of your phones and phone cords are in good working order by plugging them into the green Phone Port 1 of your V-Portal, one at a time, and running the phone ports diagnostic test (Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 2. If the V-Portal still displays this error after the test has completed you have found a phone or phone cord that has a short. Replace it with a known good phone and a known good cord. 3. Once you know each of your phones and phone cords are in good working condition, plug the working phones into your wall jacks and run the phone ports diagnostic test once again. 4. Start using Vonage service when the Phone 1 icon displays. If the problem still exists there could be a short in your home wiring. If you would still like to use your V-Portal with the existing telephone wiring in your home, fix the short in your home wiring before installing the V-Portal. If you want to hire someone to fix your home wiring, Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information. Short in Line 2 Error [Code 016] Faulty phone or home wiring. Plug known good phone using known good cable to green port 2. This message typically displays if there is a short in your phone or fax machine, phone cord, or home phone wiring (if Phone Port 2 of the V-Portal is connected directly to a phone jack in your home). In rare cases, it may display if a phone handset is off-hook. For FAX Machines: You might see this message if you've used a four-wire telephone cord to connect your FAX machine to green Phone Port 2 of your V-Portal. To resolve the problem: 1. Replace the four-wire telephone cord with a standard two-wire telephone cord. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 17 Section 11 which explains limitations on Warranty, Remedy and Liability.

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Vonage V-Portal User Guide
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3.
Start using Vonage service when the Phone 1 icon displays.
If all handsets are on-hook and the message still displays, simply using a phone and a phone
cord you know are in working order typically resolves the problem.
•
If you have your phone plugged directly into green Phone Port 1 of the V-Portal:
1.
Replace the phone with a known good phone and a known good cord.
2.
Start at the main menu and choose
System
>
Diagnostics
>
Test
Phone Ports
>
Run Tests?
to run the phone ports diagnostic test and determine if the error has
been corrected.
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3.
Start using Vonage service when the Phone 1 icon displays.
•
If you’re using your home wiring:
1.
Make sure each of your phones and phone cords are in good working order by
plugging them into the green Phone Port 1 of your V-Portal, one at a time, and
running the phone ports diagnostic test (Start at the main menu and choose
System
>
Diagnostics
>
Test
Phone Ports
>
Run Tests?
).
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
2.
If the V-Portal still displays this error after the test has completed you have found a
phone or phone cord that has a short. Replace it with a known good phone and a
known good cord.
3.
Once you know each of your phones and phone cords are in good working condition,
plug the working phones into your wall jacks and run the phone ports diagnostic test
once again.
4.
Start using Vonage service when the Phone 1 icon displays.
If the problem still exists there could be a short in your home wiring. If you would still like
to use your V-Portal with the existing telephone wiring in your home, fix the short in your
home wiring before installing the V-Portal. If you want to hire someone to fix your home
wiring, Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics
for more information.
Short in Line 2 Error [Code 016]
Faulty phone or home wiring. Plug known good phone using known good cable to green
port 2.
This message typically displays if
there is a short in your phone or fax machine, phone cord,
or home phone wiring (if Phone Port 2 of the V-Portal is connected directly to a phone jack
in your home). In rare cases, it may display if a phone handset is off-hook.
For FAX Machines:
You might see this message if you’ve used a four-wire telephone cord to
connect your FAX machine to green Phone Port 2 of your V-Portal. To resolve the problem:
1.
Replace the four-wire telephone cord with a standard two-wire telephone cord.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
17