Vonage VDV21-VD User Guide - Page 99

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Vonage V-Portal User Guide Vonage V-Portal Tips and Troubleshooting Tips and answers to some frequently asked questions about the Vonage V-Portal are presented here. Take a look. You might find an answer to a question you didn't even know you wanted to ask! Is there some general advice for problem solving? Absolutely! Many installation issues, such as no dial tone on your telephone or no Internet connection on your computer, can be resolved by: Resetting all of your networking equipment 1. Turn off your: a. Computer, if you have one (Shut down properly; it is not necessary to disconnect power to your computer.) b. Vonage V-Portal (Unplug power cord from the back of the V-Portal.) c. Router, if you have one (Unplug power cord from the back of the router.) d. DSL or Cable Modem (Unplug power cord from the back of the modem.) 2. Wait at least 30 seconds before turning them back on. 3. In the meantime, check that all the network cables are firmly snapped into the ports on all the devices in your network (computer, V-Portal, router, and modem). 4. Turn your equipment back on in this order: a. DSL or Cable Modem (Plug the modem's power cord snugly back into the back of the modem. Before you continue, be sure to allow enough time for your modem to complete its start-up process. Most modems have a light that should be lit solid when start-up is complete.) b. Vonage V-Portal (Plug the V-Portal's power cord snugly back into the back of the V-Portal. After a few seconds the light of the Liquid Crystal Display (LCD) on the V-Portal will turn on, and after an additional 10 seconds you will see a message that says "Powering up" followed by other messages that walk you through the power-up process. Wait until you see the "Ready to make calls." message displayed.) c. Router, if you have one (Plug the router's power cord snugly back into the back of the router. Before you continue, be sure to allow enough time for your router to complete its start-up process.) d. Computer, if you have one (Turn on your computer. Open your Web browser and check your Internet connection by visiting any website, such as www.vonage.com.) Disconnecting any USB cables from your cable or DSL modem. Make sure you disconnect any USB cables from your cable or DSL modem, if any are present. After disconnecting the USB cable, unplug the power cord from the back of your modem and then plug it back in. Using PPPoE Many DSL service providers require that you use something called "PPPoE." If you have DSL and are required to use a User name and Password to access the Internet, then your ISP uses a PPPoE type Internet connection. If yours does, you'll have to set up PPPoE from the Web UI of the V-Portal. If you are uncertain, contact your ISP to determine which type of Internet connection you have. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 99 Section 11 which explains limitations on Warranty, Remedy and Liability.

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Vonage V-Portal User Guide
Vona
ips and
e frequently asked questions about the Vonage V-Portal are presented
n you didn’t even know you wanted to
o Internet
u have one (Unplug power cord from the back of the router.)
ge V-Portal Tips and Troubleshooting
answers to som
T
here. Take a look. You might find an answer to a questio
ask!
Is there some general advice for problem solving?
Absolutely! Many installation issues, such as no dial tone on your telephone or n
connection on your computer, can be resolved by:
Resetting all of your networking equipment
1. Turn off your:
a.
Computer, if you have one (Shut down properly; it is not necessary to disconnect
power to your computer.)
b.
Vonage V-Portal (Unplug power cord from the back of the V-Portal.)
c.
Router, if yo
d. DSL or Cable
Modem
(Unplug power cord from the ba
2.
Wait at least 30 seconds before turning them bac
ck of the modem.)
k on.
n all
odem).
he
e
will turn on, and after an additional 10 seconds you will see a message
that says “Powering up” followed by other messages that walk you through the
power-up process. Wait until you see the “Ready to make calls.” message
displayed.)
c.
Router, if you have one (Plug the router’s power cord snugly back into the back
of the router. Before you continue, be sure to allow enough time for your router to
complete its start-up proc
ss.)
d.
Computer, if you have one (Turn on your computer. Open your Web browser and
3.
In the meantime, check that all the network cables are firmly snapped into the ports o
the devices in your network (computer, V-Portal, router, and m
4.
Turn your equipment back on in this order:
a.
DSL or Cable Modem (Plug the modem’s power cord snugly back into the back
of the modem. Before you continue, be sure to allow enough time for your
modem to complete its start-up process. Most modems have a light that should
be lit solid when start-up is complete.)
b.
Vonage V-Portal (Plug the V-Portal’s power cord snugly back into the back of t
V-Portal. After a few seconds the light of the Liquid Crystal Display (LCD) on th
V-Portal
e
check your Internet connection by visiting any website, such as
www.vonage.com
.)
Disconnecting any USB cables from your cable or DSL modem.
Make sure you disconnect any USB cables from your cable or DSL
modem
, if any are
present. After disconnecting the USB cable, unplug the power cord from the back of your
modem and then plug it back in.
Using PPPoE
Many DSL service providers require that you use something called “PPPoE.” If you have DSL
and are required to use a User name and Password to access the Internet, then your ISP
uses a PPPoE type Internet connection. If yours does, you’ll have to set up PPPoE from the
Web UI
of the V-Portal. If you are uncertain, contact your ISP to determine which type of
Internet connection you have.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
99