Vonage VDV21-VD User Guide - Page 34

System, Diagnostics, Test Connection, Quality, Test Phone Ports > Run Tests?, Send Stats - how to set up

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Page 34 highlights

Vonage V-Portal User Guide Higher (50 Kbps), and Normal (30 Kbps) sound quality. Many people can barely tell the difference between the settings. Normal Sound Quality dedicates the lowest bandwidth to phone calls while still providing clear digital phone sound quality. This setting saves bandwidth for all your computer upload needs. Read more about the Vonage Bandwidth Saver and learn how to change your bandwidth settings. How can I run the network connectivity tests a Vonage Customer Service agent asked me to? If you're having trouble and a Vonage Customer Service agent asks you to test your network connectivity, start at the main menu and choose System > Diagnostics > Test Connection. Tests are run that provide the agent with vital information that can help analyze the problem. There is no need to run these tests unless requested by a Vonage Customer Service agent. How can I run the network quality tests a Vonage Customer Service agent asked me to? If you are having voice quality issues and a Vonage Customer Service agent asks you to test the quality of your network, start at the main menu and choose System > Diagnostics > Test Quality. Tests are run that provide the agent with vital information about the quality of your network at that time. This information can help the agent analyze the problem you are experiencing. There is no need to run these tests unless requested by a Vonage Customer Service agent. How can I test the V-Portal phone ports and why would I do it? The V-Portal can detect problems with the equipment connected to its green phone ports, such as a short in your phone or home wiring, and will notify you through display of a variety of error messages. If you receive an error message, refer to Vonage V-Portal LCD Error Messages for a full description, including troubleshooting advice. If the troubleshooting information advises you to test the phone ports of your V-Portal, start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?. There is typically no need to run these tests unless advised by the troubleshooting information or requested by a Vonage Customer Service agent. How can I send call statistics to Vonage as a Customer Service agent asked me to? If you're having trouble and a Vonage Customer Service agent asks you to send call statistics to Vonage, start at the main menu and choose System > Diagnostics > Send Stats. Pertinent diagnostic test results and statistics on recent calls are automatically sent to Vonage for analysis. When transmission successfully completes, you'll see the following message displayed: "Diagnostics data sent." "Diagnostics data was not sent" displays if there was a problem with the transmission. This feature should only be used when requested by a Vonage Customer Service agent. How can I change the brightness of the display window? View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 34 Section 11 which explains limitations on Warranty, Remedy and Liability.

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Vonage V-Portal User Guide
Higher (50 Kbps), and Normal (30 Kbps) sound quality. Many people can barely tell the
difference between the settings. Normal Sound Quality dedicates the lowest bandwidth to
phone calls while still providing clear digital phone sound quality. This setting saves
bandwidth for all your computer upload needs. Read more about the Vonage Bandwidth
Saver
and learn how to change your bandwidth settings.
How can I run the network connectivity tests a Vonage Customer Service agent asked me
to?
If you’re having trouble and a Vonage Customer Service agent asks you to test your network
connectivity, start at the main menu and choose
System
>
Diagnostics
>
Test Connection
.
Tests are run that provide the agent with vital information that can help analyze the problem.
There is no need to run these tests unless requested by a Vonage Customer Service agent.
How can I run the network quality tests a Vonage Customer Service agent asked me to?
If you are having voice quality issues and a Vonage Customer Service agent asks you to test the
quality of your network, start at the main menu and choose
System
>
Diagnostics
>
Test
Quality
. Tests are run that provide the agent with vital information about the quality of your
network at that time. This information can help the agent analyze the problem you are
experiencing.
There is no need to run these tests unless requested by a Vonage Customer Service agent.
How can I test the V-Portal phone ports and why would I do it?
The V-Portal can detect problems with the equipment connected to its green phone ports, such
as a short in your phone or home wiring, and will notify you through display of a variety of error
messages. If you receive an error message, refer to Vonage V-Portal LCD Error Messages
for a
full description, including troubleshooting advice. If the troubleshooting information advises you to
test the phone ports of your V-Portal, start at the main menu and choose
System
>
Diagnostics
>
Test Phone Ports > Run Tests?
.
There is typically no need to run these tests unless advised by the troubleshooting information or
requested by a Vonage Customer Service agent.
How can I send call statistics to Vonage as a Customer Service agent asked me to?
If you’re having trouble and a Vonage Customer Service agent asks you to send call statistics to
Vonage, start at the main menu and choose
System
>
Diagnostics
>
Send Stats
. Pertinent
diagnostic test results and statistics on recent calls are automatically sent to Vonage for analysis.
When transmission successfully completes, you’ll see the following message displayed:
“Diagnostics data sent.” “Diagnostics data was not sent” displays if there was a problem with the
transmission.
This feature should only be used when requested by a Vonage Customer Service agent.
How can I change the brightness of the display window?
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
34