Vonage VDV21-VD User Guide - Page 21

Vonage V-Portal User Guide High Voltage Error [Code 211] High voltage. Disconnect cables from phone ports 1 and 2 immediately. Contact Vonage customer care. Vonage customer care agents are trained to assist customers with this rare problem. Disconnect the phone cords from both green phone ports 1 and 2 then call Vonage at 1-VONAGE-HELP (1866-243-4357) for assistance. Line Wiring Error [Code 213] Phone ports 1 and 2 may be connected to live telco lines. Plug phones directly to green phone ports 1 and 2. You'll typically see this message if Phone Port 1 and Phone Port 2 of the V-Portal are connected directly to phone jacks in your home and your home phone wiring hasn't been completely disconnected from the traditional telephone company. To resolve the issue: 1. Plug your phones directly into green Phone Ports 1 and 2 of the V-Portal. 2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports diagnostic test and determine if the error has been corrected. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 1 and 2 icons display. If you would like to use your V-Portal with the existing telephone wiring in your home, see Home Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you'd prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone technician. Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information. You might also see this message if you've used four-wire telephone cords to connect your FAX machines to both active green ports of your V-Portal. Using standard two-wire telephone cords normally resolves this problem. After you've replaced the telephone cords, run the phone ports diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage service when the Phone 1 and 2 icons display. Tip: You'll typically use standard two-wire phone cords with your V-Portal. For phone cord recommendations, see What kind of telephone cord should I use in the phone ports of the V-Portal? Short in Lines Error [Code 215] Faulty phones or home wiring. Plug known good phones using known good cables to green phone ports 1 and 2. This message typically displays if there is a short in your phone or fax machine, phone cord, or home phone wiring (if both Phone Ports 1 and 2 of the V-Portal are connected directly to wall jacks in your home). In rare cases, it may display if phone handsets are off-hook. For FAX Machines: You might see this message if you've used four-wire telephone cords to connect your FAX machines to both active green ports of your V-Portal. Using standard two-wire telephone cords normally resolves this problem. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 21 Section 11 which explains limitations on Warranty, Remedy and Liability.