Vonage VDV21-VD User Guide - Page 9

Vonage V-Portal LCD Error Messages, Internet Port Error [Code 001] - user guide

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Vonage V-Portal User Guide LCD Message Meaning LCD to inform you of important Vonage news. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your V-Portal, you'll see one of the error messages described below. Each message identifies the problem and tells you the most common solution. If you see an error message, follow the advice on the second line of the message. For instance, the second line of the "Internet Port Error [Code 001]" message advises you to "Unplug blue cable and securely plug it back into the blue port." Simply unplug the blue cable and securely plug it back into the blue port. The V-Portal should then power up successfully. Need more help? The most common causes for each error message are listed below along with suggestions on how to solve the problem. Internet Port Error [Code 001] Unplug blue cable and securely plug it back into the blue port This message displays when any of the following errors occur: • Internet cable is loose, disconnected or bad. Simply unplug the blue cable and securely plug it back into the blue port. You should hear a click. In rare cases the blue cable could be faulty. If so, use any other Ethernet cable in place of the blue one. Or... • Your modem is not functioning. Typically the cause is still a loose cable. Make sure the cable connecting your cable/DSL modem to the Internet connection on your wall is securely connected and the modem is powered on. If all the cables are securely connected and the problem still exists, pull the power cord out of the back of your cable/DSL modem, wait for 30 seconds and plug it back in. The modem will then View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 9 Section 11 which explains limitations on Warranty, Remedy and Liability.

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Vonage V-Portal User Guide
LCD Message
Meaning
<Scrolling message from
Vonage>
When necessary, a message will scroll across your V-Portal
LCD to inform you of important Vonage news.
Vonage V-Portal LCD Error Messages
If a problem occurs when installing or using your V-Portal, you’ll see one of the error messages
described below. Each message identifies the problem and tells you the most common solution.
If you see an error message, follow the advice on the second line of the message. For instance,
the second line of the "Internet Port Error [Code 001]" message advises you to "Unplug blue
cable and securely plug it back into the blue port." Simply unplug the blue cable and securely
plug it back into the blue port. The V-Portal should then power up successfully.
Need more help? The most common causes for each error message are listed below along with
suggestions on how to solve the problem.
Internet Port Error [Code 001]
Unplug blue cable and securely plug it back into the blue port
This message displays when any of the following errors occur:
•
Internet cable is loose, disconnected or bad.
Simply unplug the blue cable and
securely plug it back into the blue port. You should hear a click.
In rare cases the blue cable could be faulty. If so, use any other Ethernet cable in place
of the blue one.
Or...
•
Your modem is not functioning
.
Typically the cause is still a loose cable. Make sure the cable connecting your
cable/DSL
modem
to the Internet connection on your wall is securely connected and the
modem is powered on.
If all the cables are securely connected and the problem still exists, pull the power cord out of the
back of your cable/DSL modem, wait for 30 seconds and plug it back in. The modem will then
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
9