Vonage VDV21-VD User Guide - Page 20

If the V-Portal can not register Phone Line 1 and Phone Line 2 with the Vonage Network, Phone Ports - voip

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Vonage V-Portal User Guide Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. Start using Vonage service when the Phone 1 icon displays. Line 2 Load Error [Code 020] Too many phones or a faulty phone connected to green port 2. If you are using more than five phones on phone line 2 or one of your phones is faulty you'll see this message displayed. Like any phone line, there is a limit to the number of phones you can connect to a single Vonage line. If too many phones are connected, the signal may fade and not all the phones will ring when a call comes in. Therefore, we recommend you connect a maximum of five phones to a single Vonage line. If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a time, to identify the faulty phone. After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. Start using Vonage service when the Phone 2 icon displays. Vonage Register Error [Code 204] Unplug power connector and plug it in again. Wait until you see phone 1 and phone 2 icons displayed. In order to place or receive phone calls, your V-Portal has to "register" or validate each phone line with the Vonage Network. Basically the V-Portal tells the Vonage Network that the phone lines are ready to be used for phone calls. If the V-Portal can not register Phone Line 1 and Phone Line 2 with the Vonage Network, Vonage Register Error [Code 204] displays on the LCD of your V-Portal. To resolve the issue: 1. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports diagnostic test and determine if the error has been corrected. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 2. Start using Vonage service when the Phone 1 and 2 icons display. 3. If the problem still exists after the test is completed, check with your ISP to see if they are blocking VoIP calls. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 20 Section 11 which explains limitations on Warranty, Remedy and Liability.

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Vonage V-Portal User Guide
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during the short
time the test is running.
Start using Vonage service when the Phone 1 icon displays.
Line 2 Load Error [Code 020]
Too many phones or a faulty phone connected to green port 2.
If you are using more than five phones on phone line 2 or one of your phones is faulty
you’ll see this message displayed. Like any phone line, there is a limit to the number of phones
you can connect to a single Vonage line. If too many phones are connected, the signal may fade
and not all the phones will ring when a call comes in. Therefore, we recommend you connect a
maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a
time, to identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the
faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start
at the main menu and choose
System
>
Diagnostics
>
Test
Phone Ports
>
Run Tests?
).
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during the short
time the test is running.
Start using Vonage service when the Phone 2 icon displays.
Vonage Register Error [Code 204]
Unplug power connector and plug it in again. Wait until you see phone 1 and phone 2
icons displayed.
In order to place or receive phone calls, your V-Portal has to “register” or validate each phone line
with the Vonage Network. Basically the V-Portal tells the Vonage Network that the phone lines
are ready to be used for phone calls.
If the V-Portal can not register Phone Line 1 and Phone Line 2 with the Vonage Network
,
Vonage Register Error [Code 204] displays on the LCD of your V-Portal.
To resolve the issue:
1.
Start at the main menu and choose
System
>
Diagnostics
>
Test
Phone Ports
>
Run Tests?
to run the phone ports diagnostic test and determine if the error has
been corrected.
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
2.
Start using Vonage service when the Phone 1 and 2 icons display.
3.
If the problem still exists after the test is completed, check with your ISP to see if they
are blocking VoIP calls.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
20