Vonage VDV21-VD User Guide - Page 23

Lines Off Hook Error [Code 217] - powering up

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Vonage V-Portal User Guide 4. Start using Vonage service when the Phone 1 and 2 icons display. If the problem still exists there could be a short in your home wiring. To use your V-Portal with the existing telephone wiring in your home, fix the short before installing the V-Portal. If you want to hire someone to fix your home wiring, Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information. Lines Off Hook Error [Code 217] Check that all phones connected to green phone ports 1 and 2 are on hook. This message displays if the handset of any of your phones for phone lines 1 and 2 are not sitting snugly in the phone cradle when you power up your V-Portal. To resolve the issue: 1. Make sure all your phones are hung up securely (on hook). 2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?. This will run the phone ports diagnostic test to determine if the error has been corrected. Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. 3. Start using Vonage service when the Phone 1 and 2 icons display. Lines Load Error [Code 219] Too many phones or faulty phones connected to green phone ports 1 and 2. If you are using more than five phones on each of your phone lines or one of your phones is faulty, you'll see this message displayed. Like any phone line, there is a limit to the number of phones you can connect to a single Vonage line. If too many phones are connected, the signal may fade and not all the phones will ring when a call comes in. Therefore, we recommend you connect a maximum of five phones to a single Vonage line. If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a time, to identify the faulty phone. After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running. Start using Vonage service when the Phone 1 and 2 icons display. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 23 Section 11 which explains limitations on Warranty, Remedy and Liability.

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Vonage V-Portal User Guide
4.
Start using Vonage service when the Phone 1 and 2 icons display.
If the problem still exists there could be a short in your home wiring. To use your V-Portal
with the existing telephone wiring in your home, fix the short before installing the V-Portal.
If you want to hire someone to fix your home wiring, Vonage offers a professional
installation service in many geographic areas. See
Professional Installation Basics
for
more information.
Lines Off Hook Error [Code 217]
Check that all phones connected to green phone ports 1 and 2 are on hook.
This message displays if the handset of any of your phones for phone lines 1 and 2 are not sitting
snugly in the phone cradle when you power up your V-Portal. To resolve the issue:
1.
Make sure all your phones are hung up securely (on hook).
2.
Start at the main menu and choose
System
>
Diagnostics
>
Test
Phone Ports
>
Run Tests?
. This will run the phone ports diagnostic test to determine if the error has
been corrected.
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3.
Start using Vonage service when the Phone 1 and 2 icons display.
Lines Load Error [Code 219]
Too many phones or faulty phones connected to green phone ports 1 and 2.
If you are using more than five phones on each of your phone lines or one of your phones
is faulty,
you’ll see this message displayed. Like any phone line, there is a limit to the number of
phones you can connect to a single Vonage line. If too many phones are connected, the signal
may fade and not all the phones will ring when a call comes in. Therefore, we recommend you
connect a maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a
time, to identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the
faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start
at the main menu and choose
System
>
Diagnostics
>
Test
Phone Ports
>
Run Tests?
).
Note:
You will not be able to make or receive calls on Phone Port 1 or 2 during the short
time the test is running.
Start using Vonage service when the Phone 1 and 2 icons display.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
23