Dell Precision T3400 User's Guide - Page 114

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - Windows XP: • Click Start and click My Computer. Windows Vista™: • Click the Windows Vista Start button and click Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another disc to eliminate the possibility that the original drive is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K - See "Cleaning Your Computer" on page 79. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Hardware Troubleshooter" on page 107. R U N T H E D E L L D I A G N O S T I C S - See "Dell Diagnostics" on page 107. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. ADJUST THE WINDOWS VOLUME CONTROL - • Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. • Ensure that the sound is not muted by clicking any boxes that are checked. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - See "Sound and Speaker Problems" on page 125. Problems writing to an optical drive C L O S E O T H E R P R O G R A M S - The optical drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to the optical. 114 Troubleshooting