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Dell Precision T3400 User's Guide - Page 126

No sound from headphones, Video and Monitor Problems - video driver

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C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S - Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card. E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - Sound from the speakers is automatically disabled when headphones are connected to the computer's front-panel headphone connector. TE S T T H E E L E C T R I C A L O U T L E T - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E - Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I V E R - See "Drivers" on page 131. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Hardware Troubleshooter" on page 107. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N - Ensure that the headphone cable is securely inserted into the headphone connector (see "About Your Computer" on page 21). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 126 Troubleshooting

Section	Page
Contents	3
Finding Information	15
About Your Computer	21
Front View (Tower Orientation)	21
Back View (Tower Orientation)	24
Front View (Desktop Orientation)	25
Back View (Desktop Orientation)	28
Back Panel Connectors	29
Specifications	31
Advanced Features	39
LegacySelect Technology Control	39
Manageability	39
Dell OpenManage™ IT Assistant	39
Dell OpenManage Client Instrumentation	40
Power Management	40
About RAID Configurations	43
Using RAID with Hard Drive Passwords	43
RAID Level 0	44
RAID Level 1	44
RAID Level 5	45
RAID Level 10 (1+0)	46
Configuring Your Computer for RAID	47
Setting Your Computer to RAID-Enabled Mode	48
Configuring Your Computer for RAID Using the Intel® RAID Option ROM Utility	48
Configuring Your Computer for RAID Using the Intel Matrix Storage Manager	52
Migrating to a RAID Level 0 Configuration	56
Migrating to a RAID Level 1 Configuration	57
Migrating to a RAID Level 5 Configuration	57
Migrating to a RAID Level 10 Configuration	58
Creating a Spare Hard Drive	59
Rebuilding a Degraded RAID Level 1 Configuration	60
Setting Up Your Computer	61
Changing Between Tower and Desktop Orientations	61
Switching From Tower to Desktop Orientation	61
Switching From Desktop to Tower Orientation	62
Installing Your Computer in an Enclosure	62
Transferring Information to a New Computer	65
Microsoft® Windows® XP	65
Microsoft Windows Vista™	68
Power Protection Devices	68
Surge Protectors	69
Line Conditioners	69
Uninterruptible Power Supplies	69
Securing Your Computer	71
Chassis Intrusion Detection	71
Security Cable Lock	71
Smart Cards and Fingerprint Readers	72
Passwords	72
About Passwords	73
Using a Primary (System) Password	74
Using an Administrator Password	74
Using a Hard Drive Password	75
Trusted Platform Module (TPM)	76
Turning On and Activating TPM	76
Security Management Software	77
Computer Tracking Software	77
If Your Computer Is Lost or Stolen	78
Cleaning Your Computer	79
Computer, Keyboard, and Monitor	79
Mouse (Non-Optical)	79
Floppy Drive	80
CDs and DVDs	80
System Setup	81
Entering System Setup	81
System Setup Screens	81
System Setup Options	82
Boot Sequence	92
Changing Boot Sequence for the Current Boot	93
Changing Boot Sequence for Future Boots	94
Clearing Passwords and CMOS Settings	95
Clearing Passwords	95
Clearing CMOS Settings	96
Flashing the BIOS	97
Troubleshooting Tools	99
Power Lights	99
Diagnostic Lights	100
Diagnostic Light Codes During POST	100
Beep Codes	104
System Messages	105
Hardware Troubleshooter	107
Dell Diagnostics	107
When to Use the Dell Diagnostics	108
Starting the Dell Diagnostics From Your Hard Drive	108
Dell Diagnostics Main Menu	110
Troubleshooting	113
Battery Problems	113
Drive Problems	113
Optical drive problems	114
Problems writing to an optical drive	114
E-Mail, Modem, and Internet Problems	115
Error Messages	117
IEEE 1394 Device Problems	118
Keyboard Problems	118
Lockups and Software Problems	119
The computer does not start up	119
The computer stops responding	119
A program stops responding	119
A program crashes repeatedly	119
A program is designed for an earlier Windows operating system	120
A solid blue screen appears	120
Other software problems	120
Memory Problems	121
Mouse Problems	121
Network Problems	122
Power Problems	123
Printer Problems	124
Scanner Problems	125
Sound and Speaker Problems	125
No sound from speakers	125
No sound from headphones	126
Video and Monitor Problems	126
The screen is blank	127
The screen is difficult to read	127
3D image quality is poor	129
Only part of the screen is readable	129
Reinstalling Software	131
Drivers	131
What Is a Driver?	131
Identifying Drivers	131
Reinstalling Drivers and Utilities	132
Restoring Your Operating System	136
Using Microsoft Windows System Restore	136
Using Dell PC Restore and Dell Factory Image Restore	138
Using the Operating System Media	141
Adding and Replacing Parts	143
Before You Begin	143
Recommended Tools	143
Turning Off Your Computer	143
Before Working Inside Your Computer	144
Removing the Computer Cover	145
Inside View of Your Computer	146
System Board Components	148
Power Supply DC Connector Pin Assignments	149
Removing the Front Panel	154
Chassis Intrusion Switch	155
Removing the Chassis Intrusion Switch	155
Replacing the Chassis Intrusion Switch	156
Resetting the Chassis Intrusion Detector	157
Memory	157
Memory Overview	157
Removing a Memory Module	160
Installing a Memory Module	160
Cards	162
PCI Cards	163
PCI Express Cards	175
Drives	185
Tower Computer Drive Configurations	185
Desktop Computer Drive Configurations	187
About Metal Shields (Present in Some Drive Configurations)	188
General Installation Guidelines	189
Hard Drive	191
Removing a Hard Drive (Tower or Desktop Computer)	191
Installing a Hard Drive or Adding a Second Optional Hard Drive (Tower or Desktop Computer)	194
Removing an Optional Third Hard Drive (Tower Computer)	197
Installing an Optional Third Hard Drive (Tower Computer)	199
Removing an Optional Fourth SATA Hard Drive (Tower Computer)	201
Installing an Optional Fourth Hard Drive (Tower Computer)	202
Removing an Optional Third Hard Drive (Desktop Computer)	203
Installing an Optional Third Hard Drive (Desktop Computer)	206
Installing an Additional Fan	210
Drive Panel	212
Removing the Drive Panel (Tower Computer)	213
Replacing the Drive Panel (Tower Computer)	214
Removing the Drive Panel (Desktop Computer)	215
Replacing the Drive Panel (Desktop Computer)	216
Removing a Drive-Panel Insert	218
Installing a Drive-Panel Insert	218
Floppy Drive or Media Card Reader	219
Removing a Floppy Drive or Media Card Reader (Tower Computer)	220
Installing a Floppy Drive or Media Card Reader (Tower Computer)	222
Removing a Floppy Drive or a Media Card Reader (Desktop Computer)	226
Installing a Floppy Drive or Media Card Reader (Desktop Computer)	228
Optical Drive	231
Removing an Optical Drive (Tower Computer)	231
Installing an Optical Drive (Tower Computer)	233
Removing an Optical Drive (Desktop Computer)	236
Installing an Optical Drive (Desktop Computer)	237
Installing the Optional Speaker	240
Processor	243
Removing the Processor	243
Replacing the Processor	245
Battery	248
About the Battery	249
Removing the Battery	249
Replacing the Battery	251
I/O Panel	251
I/O-Panel Components	252
Removing the I/O Panel	252
Replacing the I/O Panel	255
Power Supply	256
Removing the Power Supply	256
Replacing the Power Supply	257
System Board	258
Removing the System Board	258
Replacing the System Board	260
Replacing the Front Panel	261
Replacing the Computer Cover	262
Getting Help	263
Obtaining Assistance	263
Technical Support and Customer Service	264
DellConnect	264
Online Services	264
AutoTech Service	265
Automated Order-Status Service	265
Problems With Your Order	265
Product Information	266
Returning Items for Warranty Repair or Credit	266
Before You Call	267
Contacting Dell	269
Appendix	271
FCC Notice (U.S. Only)	271
FCC Class B	271
Macrovision Product Notice	272

Match case Limit results 1 per page

126

Troubleshooting

HECK

THE

SPEAKER

CABLE

CONNECTIONS

—

Ensure that the speakers are

connected as shown on the setup diagram supplied with the speakers. If you purchased

a sound card, ensure that the speakers are connected to the card.

NSURE

THAT

THE

SUBWOOFER

AND

THE

SPEAKERS

ARE

TURNED

—

See the

setup diagram supplied with the speakers. If your speakers have volume controls,

adjust the volume, bass, or treble to eliminate distortion.

DJUST

THE

INDOWS

VOLUME

CONTROL

—

Click or double-click the speaker icon

in the lower-right corner of your screen. Ensure that the volume is turned up and that

the sound is not muted.

ISCONNECT

HEADPHONES

FROM

THE

HEADPHONE

CONNECTOR

—

Sound from the

speakers is automatically disabled when headphones are connected to the computer’s

front-panel headphone connector.

EST

THE

ELECTRICAL

OUTLET

—

Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

LIMINATE

POSSIBLE

INTERFERENCE

—

Turn off nearby fans, fluorescent lights, or

halogen lamps to check for interference.

THE

SPEAKER

DIAGNOSTICS

EINSTALL

THE

SOUND

DRIVER

—

See "Drivers" on page 131.

THE

ARDWARE

ROUBLESHOOTER

—

See "Hardware Troubleshooter" on

page 107.

No sound from headphones

HECK

THE

HEADPHONE

CABLE

CONNECTION

—

Ensure that the headphone cable is

securely inserted into the headphone connector (see "About Your Computer" on

page 21).

DJUST

THE

INDOWS

VOLUME

CONTROL

—

Click or double-click the speaker icon

in the lower-right corner of your screen. Ensure that the volume is turned up and that

the sound is not muted.

Video and Monitor Problems

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide