HP J5780 User Guide - Macintosh
HP J5780 - Officejet All-in-One Color Inkjet Manual
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- HP J5780 | User Guide - Macintosh - Page 1
HP Officejet J5700 UIser Guide User Gui - HP J5780 | User Guide - Macintosh - Page 2
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The Hewlett-Packard Company shall not be liable for incidental - HP J5780 | User Guide - Macintosh - Page 3
information...9 3 HP All-in-One overview The HP All-in-One at a glance 11 Control panel features...12 Text and symbols...13 Enter text using the keypad on the control panel 13 Available symbols for dialing fax numbers 14 Use the software...15 Connection information...15 Supported connection types - HP J5780 | User Guide - Macintosh - Page 4
office 25 Select your fax setup case 27 Case A: Separate fax line (no voice calls received 29 Case B: Set up the HP All-in-One with DSL 29 Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line 31 Case D: Fax with a distinctive ring service paper Load originals...55 Load an original - HP J5780 | User Guide - Macintosh - Page 5
supported media types and weights 61 Set minimum margins...62 Papers to avoid...62 Load paper...63 Load full-size paper...63 Load 10 x 15 cm (4 x 6 inch) photo paper 66 Load index cards...67 Load envelopes...68 Avoid paper jams...68 6 Print from your computer Print from a software application - HP J5780 | User Guide - Macintosh - Page 6
IP phone 111 Print reports...111 Print fax confirmation reports 112 Print fax error reports...112 Print the fax log...113 Print other reports...113 Stop faxing...114 10 Maintain the HP All-in-One Clean the HP All-in-One...117 Clean the glass...117 Clean the lid backing...117 Clean the exterior - HP J5780 | User Guide - Macintosh - Page 7
troubleshooting...181 Copy troubleshooting...233 Scan troubleshooting...243 Device update...248 Errors...248 Device messages...249 File messages...253 Supported file types for the HP All-in-One 254 General user messages 254 Paper messages...256 Power and connection messages 258 Print cartridge - HP J5780 | User Guide - Macintosh - Page 8
Paper specifications...276 Paper tray capacities...276 Paper sizes...276 Print margin specifications 277 Print specifications...277 Copy specifications...278 Fax specifications...278 Scan (European Economic Area 284 HP Officejet J5700 All-in-One series declaration of conformity 285 Index...287 6 - HP J5780 | User Guide - Macintosh - Page 9
setting up the HP All-in-One • Load originals and load paper • Print from your computer • Use the fax features • Use the copy features • Use the scan features • Maintain the HP All-in-One • Troubleshooting • Order supplies • HP warranty and support • Technical information HP Officejet J5700 All-in - HP J5780 | User Guide - Macintosh - Page 10
Chapter 1 8 HP Officejet J5700 All-in-One series Help - HP J5780 | User Guide - Macintosh - Page 11
Setup Poster provides instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Poster in order. www.hp.com/support User Guide This User Guide contains information on how to use your HP All-in-One, including troubleshooting tips and step - HP J5780 | User Guide - Macintosh - Page 12
Chapter 2 10 Find more information - HP J5780 | User Guide - Macintosh - Page 13
control panel functions. This section contains the following topics: • The HP All-in-One at a glance • Control panel features • Text and symbols • Use the software • Connection information The HP All-in-One at a glance Label 1 2 3 4 5 6 7 Description Automatic document feeder Control panel Control - HP J5780 | User Guide - Macintosh - Page 14
panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features. Label 1 2 3 4 5 6 7 8 9 10 Attention light: When blinking, the attention light indicates an error that requires your attention has occurred. Setup/?: Presents the Setup - HP J5780 | User Guide - Macintosh - Page 15
white copy job. Start Copy Color: Starts a color copy job. Start Scan: Starts a scan job and sends it to the destination you selected using the Scan To button. Scan To: Presents the Scan To menu for selecting a scan destination. Power: Turns the HP All-in-One on or off. The On button is lit when the - HP J5780 | User Guide - Macintosh - Page 16
Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance header name, speed dial names, speed dial numbers, fax or 14 HP All-in-One overview - HP J5780 | User Guide - Macintosh - Page 17
phone numbers Use the software You can use the HP Solution Center Software (Windows) or HP Photosmart Studio (Mac) Software (Mac) to access many features not available from the control panel. The software is installed on your computer when you set up the HP All-in-One. For further information, see - HP J5780 | User Guide - Macintosh - Page 18
connection types • Connect using a USB cable • Use printer sharing Supported connection types Description USB connection Printer sharing Recommended number of connected computers for best performance Supported software Setup instructions features One computer connected with a USB cable to the - HP J5780 | User Guide - Macintosh - Page 19
In the Internet & Network area, click Sharing. c. From the Services tab, click Printer Sharing. 2. On the host computer, do the following: a. & Fax. c. Do one of the following, depending on your OS: • (OS 10.3.x) From the Printing tab, click the check box to Share my printers with other computers. - HP J5780 | User Guide - Macintosh - Page 20
Chapter 3 18 HP All-in-One overview - HP J5780 | User Guide - Macintosh - Page 21
set. This section contains the following topics: • General preferences • Fax preferences General preferences Before you begin using the HP All-in-One, you should review and, if necessary, adjust the general device settings described in this section. This section contains the following topics: • Set - HP J5780 | User Guide - Macintosh - Page 22
date and time stamp on the fax header is a legal requirement. If the HP All-in-One loses power for more than 72 hours, you might need to reset the right to left on the display. For example, if the message is "Aligning cartridges, please wait.", it will not completely fit in the display and will need - HP J5780 | User Guide - Macintosh - Page 23
messages, such as low ink warnings and error messages, do still appear. Restore the factory defaults You can restore the current settings to what they were when you purchased the HP Allin-One. NOTE: Restoring the factory defaults will not affect any changes you made to scan settings and the language - HP J5780 | User Guide - Macintosh - Page 24
3. This selects Advanced Fax Setup and then selects No Answer Redial. 3. Press to select Redial or No Redial. 4. Press OK. Adjust the volume The HP All-in-One provides three levels for adjusting the ring and speaker volume. The ring volume is the volume of the phone rings. The speaker volume is - HP J5780 | User Guide - Macintosh - Page 25
supported in all countries/regions. If it is not supported one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems - HP J5780 | User Guide - Macintosh - Page 26
the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete - HP J5780 | User Guide - Macintosh - Page 27
successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP All-in-One. This is important because you might need to connect some of your existing office equipment directly to the HP All-in-One, and you might also need to change some fax settings - HP J5780 | User Guide - Macintosh - Page 28
answers voice calls at the same phone number you will use for fax calls on the HP All-in-One? ❑ Yes, I have an answering machine. ❑ No. Please continue answering questions. 7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls - HP J5780 | User Guide - Macintosh - Page 29
wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line Recommended fax setup for Recommended fax setup for parallel-type phone - HP J5780 | User Guide - Macintosh - Page 30
www.hp.es/faxconfig www.hp.nl/faxconfig www.hp.be/fr/faxconfig www.hp.be/nl/faxconfig www.hp.pt/faxconfig www.hp.se/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig 28 Finish setting up the HP All-in-One - HP J5780 | User Guide - Macintosh - Page 31
HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office B: Set up the HP All-in-One with DSL If you have a DSL service through your telephone company, use the instructions in this section to - HP J5780 | User Guide - Macintosh - Page 32
jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Connect the DSL filter cord to the telephone wall jack. NOTE: If you have other office equipment or services attached to - HP J5780 | User Guide - Macintosh - Page 33
you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call - HP J5780 | User Guide - Macintosh - Page 34
2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other - HP J5780 | User Guide - Macintosh - Page 35
is different from the phone cords you might already have in your home or office. 2. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The - HP J5780 | User Guide - Macintosh - Page 36
Chapter 4 3. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice - HP J5780 | User Guide - Macintosh - Page 37
different from the phone cords you might already have in your home or office. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes. Case G: Fax line shared with computer dial-up modem - HP J5780 | User Guide - Macintosh - Page 38
cords you might already have in your home or office. 4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes - HP J5780 | User Guide - Macintosh - Page 39
you are using your computer dialup modem to send an e-mail or access the Internet. There are two different ways to set up the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has - HP J5780 | User Guide - Macintosh - Page 40
you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes. 38 - HP J5780 | User Guide - Macintosh - Page 41
the Auto Answer setting. • If you set up the HP All-in-One to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, turn off the Auto Answer setting. 7. Run a fax - HP J5780 | User Guide - Macintosh - Page 42
HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office Change the Rings to Answer setting on the HP All-in-One to the maximum number of rings supported by your device. (The maximum number of - HP J5780 | User Guide - Macintosh - Page 43
on the back.) Figure 4-10 Example of a parallel splitter • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 4-11 Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional - HP J5780 | User Guide - Macintosh - Page 44
HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office setting in your modem software, the HP All-in-One will not be able on the HP All-in-One to the maximum number of rings supported by your - HP J5780 | User Guide - Macintosh - Page 45
through your telephone company, set up the HP All-in-One as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person - HP J5780 | User Guide - Macintosh - Page 46
cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes - HP J5780 | User Guide - Macintosh - Page 47
on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in services applicable to your office setup. Then, look up the appropriate setting in the second column. The third column describes how the HP All-in-One - HP J5780 | User Guide - Macintosh - Page 48
pattern the phone company set for your fax line matches the Distinctive Ring setting on the HP All-in-One. Related topics • Set the number of rings before answering • Receive a fax manually • Change the answer ring pattern for distinctive ringing Set the answer mode The answer mode determines - HP J5780 | User Guide - Macintosh - Page 49
offer a distinctive ringing feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number will have a different ring pattern. You can set up the HP All-in-One to answer incoming calls that have a specific ring pattern. If you connect the - HP J5780 | User Guide - Macintosh - Page 50
fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the - HP J5780 | User Guide - Macintosh - Page 51
entry. This enables you to send a fax to a group of people at one time. (The maximum number of individual speed dial entries allowed in a group control panel or from your computer by using the software that you installed with the HP All-in-One. To create speed dial entries from the control panel - HP J5780 | User Guide - Macintosh - Page 52
the control panel or from your computer by using the software that you installed with the HP All-in-One. To update a speed dial entry from the control panel entry from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In - HP J5780 | User Guide - Macintosh - Page 53
entry must already be set up as individual speed dial entries on the HP All-in-One. To create group speed dial entries from the control panel 1. Press dial entries from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In - HP J5780 | User Guide - Macintosh - Page 54
OK to delete it. To delete speed dial entries from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One. 3. In the Information and Settings pop-up menu, choose Fax Speed - HP J5780 | User Guide - Macintosh - Page 55
HP Photosmart Studio (Mac) Software. Speed dial entries are available when sending a fax from both the HP Photosmart Studio (Mac) Software and the control panel of the HP All-in-One the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window - HP J5780 | User Guide - Macintosh - Page 56
tab-delimited text file, you can import that file into the HP All-in-One phone book. To export a phone book using the HP Photosmart Studio (Mac) Software 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2. In the Select Device area, click the icon for the - HP J5780 | User Guide - Macintosh - Page 57
and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: • Load originals • Select print media • Load paper • Avoid paper jams Load originals You can load an original for a copy, fax, or scan job in - HP J5780 | User Guide - Macintosh - Page 58
5 2. Slide the paper guides inward until they stop at the left and right edges of the paper. NOTE: Remove all originals from the document feeder tray before lifting the lid on the HP All-in-One. Related topics Load an original on the glass Load an original on the glass You can copy, scan, or fax - HP J5780 | User Guide - Macintosh - Page 59
types and weights. • Tray 2 is designed to hold only plain paper. • Do not overload the trays. For more information, see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following media: • Multipart forms • Media that is - HP J5780 | User Guide - Macintosh - Page 60
longer drying time and ensures that the ink dries completely before the next page is driver. You might need to reformat existing documents to print them correctly on custom-sized media. Understand specifications for supported media Use the Understand supported sizes and Understand supported paper - HP J5780 | User Guide - Macintosh - Page 61
(continued) Media size Tray 1 Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)* Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)* Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)* DL - HP J5780 | User Guide - Macintosh - Page 62
mm; 3.5 x 5 inches)* Other media Custom-sized media between 76.2 to 216 mm wide and 127 to 594 mm long Duplexer 60 Load originals and load paper ADF - HP J5780 | User Guide - Macintosh - Page 63
from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Tray 1 Type Paper Transparencies Photo media Labels Envelopes Cards Duplexer Paper Output-bin All supported media Weight 60 to 105 g/m2 (16 to 28 lb bond) 280 g/m2 (75 - HP J5780 | User Guide - Macintosh - Page 64
on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Papers to avoid Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink - HP J5780 | User Guide - Macintosh - Page 65
HP Allin-One. They can jam the HP All-in-One or repel the ink. • Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. • Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. • Banner paper - HP J5780 | User Guide - Macintosh - Page 66
Chapter 5 To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • - HP J5780 | User Guide - Macintosh - Page 67
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 68
closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper. TIP: To help prevent rips, wrinkles, and curled or bent - HP J5780 | User Guide - Macintosh - Page 69
is no higher than the top of the paper-width guide. 5. Replace the output tray. Related topics • Understand specifications for supported media • Set the copy paper type Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. For - HP J5780 | User Guide - Macintosh - Page 70
Related topics • Load 10 x 15 cm (4 x 6 inch) photo paper • Set the copy paper type Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format - HP J5780 | User Guide - Macintosh - Page 71
snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP All-in-One. For more information, see Understand specifications for supported media. • Do not - HP J5780 | User Guide - Macintosh - Page 72
Chapter 5 70 Load originals and load paper - HP J5780 | User Guide - Macintosh - Page 73
File menu in your software application, choose Page Setup. The Page Setup dialog box appears, allowing you to specify the paper size, orientation, and scaling. 3. Make sure the HP All-in-One is the selected printer. 4. Specify the page attributes: • Choose the paper size. • Select the orientation - HP J5780 | User Guide - Macintosh - Page 74
size, orientation, or scaling percentage 1. From the File menu in your software application, choose Page Setup. 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to the paper size, orientation, and scaling percentage settings, and click OK. To change all other print settings - HP J5780 | User Guide - Macintosh - Page 75
HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your - HP J5780 | User Guide - Macintosh - Page 76
copies from the HP Photosmart Studio (Mac) Software 1. Make sure you have paper loaded in the HP Device Manager from the Dock. The HP Device Manager window appears. 4. In the Tasks menu, double-click Make Copies. The HP copy paper size You can set the paper size on the HP All-in-One. The paper size - HP J5780 | User Guide - Macintosh - Page 77
or Start Copy Color. To set the paper type from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Tasks area, double-click Make Copies. The HP Copy dialog box appears. 3. From the Paper Type pop-up menu, choose the - HP J5780 | User Guide - Macintosh - Page 78
Fast setting uses less ink and extends the life of your print cartridges. To change the copy quality 1. Make sure you have paper loaded in the input Color. To change the copy quality from the HP Photosmart Studio (Mac) Software 1. Make sure you have paper loaded in the input tray. 2. Load your - HP J5780 | User Guide - Macintosh - Page 79
your most frequently used settings by using the software that you installed with the HP All-in-One. To set default copy settings from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose - HP J5780 | User Guide - Macintosh - Page 80
the tab from the copy of your photo once the ink has completely dried. TIP: If the output is not borderless set the paper type to Premium Photo, and then try making the copy again. To make a borderless copy of a photo from the HP Photosmart Studio (Mac) Software 1. Load 10 x 15 cm (4 x 6 inch) photo - HP J5780 | User Guide - Macintosh - Page 81
Color Copy. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. NOTE: You can remove the tab once the ink has completely dried. Related topics • Load 10 x 15 cm (4 x 6 inch) photo paper • Set the copy paper type • Use a photo print cartridge Resize an original - HP J5780 | User Guide - Macintosh - Page 82
Chapter 7 4. Do one of the following: • If you loaded your original in the size from the HP Photosmart Studio (Mac) Software 1. Make sure you have paper loaded in the input tray. 2. Load your original. 3. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 4. In - HP J5780 | User Guide - Macintosh - Page 83
the display. To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the input tray. 2. Load your legal-size In the Copy area, press Menu repeatedly until Lighter / Darker appears. 4. Do one of the following: • Press to darken the copy. • Press to lighten the - HP J5780 | User Guide - Macintosh - Page 84
To adjust the copy contrast from the HP Photosmart Studio (Mac) Software 1. Make sure you have paper loaded in the input tray. 2. originals. To copy a blurred document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Position the photo on the glass so the long edge - HP J5780 | User Guide - Macintosh - Page 85
lines contain black sections • Horizontal grainy or white bands appear in light- to medium-gray areas To copy an overexposed photo 1. Make sure you have paper loaded in the input tray. 2. Load your original photo print side down on the right front corner of the glass. Position the photo on the - HP J5780 | User Guide - Macintosh - Page 86
Chapter 7 84 Use the copy features - HP J5780 | User Guide - Macintosh - Page 87
your computer or from the HP All-in-One. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP All-in-One software must also be installed and running on your computer prior to scanning. On a Mac, the HP All-in-One software is always running. This section - HP J5780 | User Guide - Macintosh - Page 88
image You can print a scanned image from the HP Scan Pro scan preview software. For more information, see the HP Scan Pro section of the HP Photosmart Mac Help. Change default scan settings You can use the tools in the software you installed with the HP All-in-One to permanently change certain - HP J5780 | User Guide - Macintosh - Page 89
save destination The software you installed with the HP All-in-One enables you to add new applications to the list of possible destinations for your scans. When you add an application, it appears in the list where you select an application as the scan destination in the HP Scan Pro window. You can - HP J5780 | User Guide - Macintosh - Page 90
default destination You can change the default destination for scans by using the software you installed with the HP All-in-One. To change the default destination 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the - HP J5780 | User Guide - Macintosh - Page 91
mode in a text/OCR destination 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One. 3. In the Information and Settings pop-up menu, choose Scan Preferences. The HP ScanTo Destination dialog box opens. 4. In the - HP J5780 | User Guide - Macintosh - Page 92
set the scan software to automatically send a scan to the default destination without making any changes in the HP Scan Pro window. To skip the preview 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One. 3. In - HP J5780 | User Guide - Macintosh - Page 93
for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software that came with the HP All-in-One. You can verify the fax is set up correctly by running the fax setup test from the control panel. You can access - HP J5780 | User Guide - Macintosh - Page 94
before sending any faxes. TIP: You can also send a fax manually by dialing from a phone or by using the monitor dialing feature from If the device detects an original loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered. • If the device does - HP J5780 | User Guide - Macintosh - Page 95
fax using speed dials from the HP Photosmart Studio (Mac) Software 1. Load your originals print HP Device Manager from the Dock. The HP Device Manager window appears. 3. From the Tasks menu, double-click Send Fax. The Print dialog box opens. 4. From the Printer pop-up menu, choose the HP All-in-One - HP J5780 | User Guide - Macintosh - Page 96
supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP All-inOne. NOTE: Do not use the keypad on the control panel of the HP All-in-One when manually - HP J5780 | User Guide - Macintosh - Page 97
The HP All-in-One scans the originals into memory and supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. In the Fax area, press Menu. The Enter Number prompt appears. 3. Enter the fax number by using the keypad, press Speed Dial or a one - HP J5780 | User Guide - Macintosh - Page 98
sent in black and white and a message appears on the display. The HP All-in-One scans the originals into memory and sends the fax when the receiving fax machine the document feeder tray, and not on the glass. This feature is not supported if you load your originals on the glass. 2. In the Fax area, - HP J5780 | User Guide - Macintosh - Page 99
on the glass. 2. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 3. In the Devices pop-up menu, choose the HP All-in-One, and then double-click Send Fax. The Print dialog box opens. 4. From the Printer pop-up menu, choose the HP All-in-One (Fax). 5. From the pop-up - HP J5780 | User Guide - Macintosh - Page 100
HP All-in-One. If the HP All-in-One determines that the recipient's fax machine only supports black-and-white faxes, the HP All-in-One sends the fax in black and white. HP photo on the center of a blank letter- or A4-size sheet of paper, and then place the original on the glass. 2. In the Fax area - HP J5780 | User Guide - Macintosh - Page 101
a multiple-page document from the glass. 2. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 3. From theTasks menu, double-click Send Fax. The Print dialog box opens. 4. From the Printer pop-up menu, choose the HP All-in-One (Fax). 5. From the pop-up menu, choose Fax - HP J5780 | User Guide - Macintosh - Page 102
file that you want to fax in its native software application. 2. From the File menu in your software application, choose Print. The Print dialog box opens. 3. From the Printer pop-up menu, choose the HP All-in-One (Fax). 4. In the Copies & Pages area, do one of the following: • Select All to fax all - HP J5780 | User Guide - Macintosh - Page 103
generated cover page as a single-page fax 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Tasks menu, double-click Send Fax. The Print dialog box opens. 3. From the Printer pop-up menu, choose the HP All-in-One (Fax). 4. From the pop-up menu, choose Fax - HP J5780 | User Guide - Macintosh - Page 104
and Standard. • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the HP All-in-One always uses the Fine setting. • Very Fine: provides the best quality fax when you are faxing documents with very fine detail. If you choose - HP J5780 | User Guide - Macintosh - Page 105
• If the device detects an original loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered. • If the device does not fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur - HP J5780 | User Guide - Macintosh - Page 106
to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes NOTE: If you installed a photo print cartridge for printing photos, you might want to replace it with the black print cartridge when receiving faxes. Receive a fax manually When you are on the - HP J5780 | User Guide - Macintosh - Page 107
(on the 2-EXT port) • On the same phone line, but not directly connected to the HP All-in-One To receive a fax manually 1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting - HP J5780 | User Guide - Macintosh - Page 108
-One runs out of paper), the HP All-in-One will stop answering incoming fax calls. NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error - HP J5780 | User Guide - Macintosh - Page 109
and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it - HP J5780 | User Guide - Macintosh - Page 110
the HP All-in-One will print the fax. If you set up the HP All-in-One to print error reports for received faxes, it will also print an error report. forward faxes from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In - HP J5780 | User Guide - Macintosh - Page 111
selects Basic Fax Setup and then selects Fax Paper Size. 3. Press to select an option, caller ID service through your phone provider, you can block specific fax numbers, so the HP All-in-One does not This feature is not supported in all countries/regions. If it is not supported in your country/region, - HP J5780 | User Guide - Macintosh - Page 112
press OK to select it. 5. When the Select Another? prompt appears, do one of the following: • If you want to add another number to the number you want to block. • If you are done, press 2 to select No. To manually enter a number to block 1. Press Setup. 2. Press 4, and then press 7. This selects - HP J5780 | User Guide - Macintosh - Page 113
their Internet phone service supports faxing. If they do not support faxing, you might encounter intermittent problems when trying to send and receive faxes through the Internet. Related topics Set the fax speed Print reports You can set up the HP All-in-One to print error reports and confirmation - HP J5780 | User Guide - Macintosh - Page 114
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image error reports You can configure the HP All-in-One so that it automatically prints a report when there is an error during transmission or reception. To set the HP All-in-One to print fax error - HP J5780 | User Guide - Macintosh - Page 115
information on possible error codes in the fax log, see the Fax troubleshooting. To print the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window other reports You can manually generate reports about the HP All-in-One, such as the status - HP J5780 | User Guide - Macintosh - Page 116
one and scan your Error Report Lets you set up fax error reports to print automatically. Self-Test Report Prints a report to assist you in diagnosing print and alignment problems. This report also contains valuable information if you need to call HP Support a caller ID service through your phone - HP J5780 | User Guide - Macintosh - Page 117
you are currently dialing. To cancel a fax from the HP Photosmart Studio (Mac) Software 1. Open the Printer Setup Utility (v 10.3 or later) from the Applications:Utilities folder. 2. Make sure the HP All-in-One (Fax) is selected. 3. From the Printers menu, choose Show Jobs. 4. Select the fax you - HP J5780 | User Guide - Macintosh - Page 118
Chapter 9 116 Use the fax features - HP J5780 | User Guide - Macintosh - Page 119
to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as - HP J5780 | User Guide - Macintosh - Page 120
: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift - HP J5780 | User Guide - Macintosh - Page 121
: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the automatic document feeder. Clean the HP All-in-One 119 - HP J5780 | User Guide - Macintosh - Page 122
the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You the glass. 4. Lift the automatic document feeder mechanism. 120 Maintain the HP All-in-One - HP J5780 | User Guide - Macintosh - Page 123
and Settings pop-up menu, choose Maintain Printer. The Select Printer window appears. 4. If the Select Printer dialog box appears, choose the HP All-in-One, and then click Launch Utility. 5. Click Supplies Status. The estimated ink levels for the print cartridges appear. Check the estimated - HP J5780 | User Guide - Macintosh - Page 124
legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 2, then press 4. This selects Print Report and then selects Self-Test Report. The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report - HP J5780 | User Guide - Macintosh - Page 125
process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage. This section contains - HP J5780 | User Guide - Macintosh - Page 126
printing problems, or even permanent damage. Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the HP Photosmart Studio (Mac) Software - HP J5780 | User Guide - Macintosh - Page 127
slot for the tri-color print cartridge 2 Print cartridge slot for the black print cartridges 4. Pull the print cartridge toward you out of its slot. 5. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is - HP J5780 | User Guide - Macintosh - Page 128
pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Slide the new print cartridge forward into the empty slot. Then gently - HP J5780 | User Guide - Macintosh - Page 129
Close the print cartridge door. 9. If you installed a new print cartridge, the print cartridge alignment process begins. 10. Make sure you have plain paper loaded in the input tray, and press OK. The HP All-in-One prints a print cartridge alignment sheet. 11. Load the print cartridge alignment sheet - HP J5780 | User Guide - Macintosh - Page 130
protector. Align the print cartridges The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All-in-One. Aligning the print - HP J5780 | User Guide - Macintosh - Page 131
sheet. To align the print cartridges from the HP Photosmart Studio (Mac) Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 3. Make sure the HP All-in-One is selected in the Devices - HP J5780 | User Guide - Macintosh - Page 132
. To clean the print cartridges from the HP Photosmart Studio (Mac) Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 3. Make sure the HP All-in-One is selected in the Devices - HP J5780 | User Guide - Macintosh - Page 133
the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber - HP J5780 | User Guide - Macintosh - Page 134
as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the software you installed with the HP All-inOne. 132 Maintain the HP All-in-One - HP J5780 | User Guide - Macintosh - Page 135
at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 5. Lightly moisten a clean foam rubber swab with distilled - HP J5780 | User Guide - Macintosh - Page 136
Chapter 10 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Related topics Clean the print cartridges 134 Maintain the HP All-in-One - HP J5780 | User Guide - Macintosh - Page 137
• Errors Troubleshooting tips This section contains the following topics: • The HP All-in-One will not turn on • Communication problems over a USB connection • Information on print cartridges • Information on paper • Tips for using the automatic document feeder • Clear paper jams • Print cartridge - HP J5780 | User Guide - Macintosh - Page 138
HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 136 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 139
. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. • If necessary, remove and then install the software you installed with the HP All-inOne again. Troubleshooting tips 137 - HP J5780 | User Guide - Macintosh - Page 140
have not been used for a long time. • Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life of the cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Information on paper The HP All-in-One is designed to work well with most - HP J5780 | User Guide - Macintosh - Page 141
the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. Troubleshooting tips 139 - HP J5780 | User Guide - Macintosh - Page 142
it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder. 140 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 143
Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. - HP J5780 | User Guide - Macintosh - Page 144
problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The paper is too close to the print cartridge during printing. Solution: If the paper is too close to the print cartridge during printing, the ink - HP J5780 | User Guide - Macintosh - Page 145
-One is the selected printer. 4. From the pop-up menu, choose Paper Type/Quality. 5. Click the Paper tab. 6. From the Paper type pop-up menu, choose the type of paper loaded in the input tray. Cause: The print or copy quality setting on the HP All-in-One is set too low. Print quality troubleshooting - HP J5780 | User Guide - Macintosh - Page 146
Plus Photo Paper. If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Print the image using six-ink printing - HP J5780 | User Guide - Macintosh - Page 147
the paper with the glossy side down. Cause: You are using non-HP ink. Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Print quality troubleshooting 145 - HP J5780 | User Guide - Macintosh - Page 148
of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. Cause: The print cartridges need to be cleaned. Solution: Print a self-test report to determine if there is a problem with the - HP J5780 | User Guide - Macintosh - Page 149
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 150
to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu - HP J5780 | User Guide - Macintosh - Page 151
at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 5. Lightly moisten a clean foam rubber swab with distilled - HP J5780 | User Guide - Macintosh - Page 152
Print cartridge troubleshooting. Cause: The print or copy quality setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing or copying. To change the copy quality 1. Make sure you have paper loaded - HP J5780 | User Guide - Macintosh - Page 153
about changing quality settings, see the HP Officejet J5700 Allin-One series Help section in the HP Photosmart Software Help. Cause: The paper type is not suitable for the HP All-in-One. Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover - HP J5780 | User Guide - Macintosh - Page 154
software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu, choose Paper Type/Quality. 5. Click the Paper tab. 6. From the Paper type pop-up menu, choose the type of paper to prevent spotting. 4. Turn on the HP All-in-One. 152 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 155
fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information on choosing paper, see Understand specifications for supported media. Cause: The Paper Type copy - HP J5780 | User Guide - Macintosh - Page 156
to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu - HP J5780 | User Guide - Macintosh - Page 157
outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. Print quality troubleshooting 155 - HP J5780 | User Guide - Macintosh - Page 158
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Macintosh - Page 159
one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time. When you are printing faxes, make sure letter, A4, or legal paper and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company - HP J5780 | User Guide - Macintosh - Page 160
is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information on choosing paper, see Understand specifications for supported media. 158 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 161
and reload the paper into the input tray. To continue your print job, press OK on the control panel of the HP All-inOne. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not - HP J5780 | User Guide - Macintosh - Page 162
the input tray and is not higher than the top of the paper-width guide. 5. Replace the output tray. Cause: The wrong type of envelopes is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The ink is smearing on the envelope. 160 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 163
ink smears when printing envelopes, tuck the flaps inside the envelopes. If the problem persists, remove the black print cartridge and print with only the tri-color print cartridge installed. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software - HP J5780 | User Guide - Macintosh - Page 164
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 165
no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The print carriage has stalled. Solution: Turn the HP All-in-One off, remove any objects that are blocking - HP J5780 | User Guide - Macintosh - Page 166
from the control panel. To print a test page 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. From the Information and Settings drop-down, select Maintain Printer. 3. Select the HP All-in-One, and then select Launch Utility. 4. Click Print Test Page. A test - HP J5780 | User Guide - Macintosh - Page 167
HP All-in-One is not the selected printer. Solution: Make sure the HP All-in-One is the selected printer in your software application. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can - HP J5780 | User Guide - Macintosh - Page 168
carriage (including any packing materials), and then turn the HP All-in-One on again. Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 166 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 169
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 170
you use legal-size paper, leave the tray extender closed. My document did not print Cause: The input tray is empty or there is a paper jam. Solution: Make sure paper is loaded in the input tray and that there is no paper jam. To load full-size paper 1. Remove the output tray. 168 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 171
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 172
top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. For information on clearing a paper jam, see Clear paper jams. Cause: The print cartridges might be out of ink. Solution: Check the - HP J5780 | User Guide - Macintosh - Page 173
the printer margins. To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports - HP J5780 | User Guide - Macintosh - Page 174
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 175
closed. Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Print troubleshooting 173 - HP J5780 | User Guide - Macintosh - Page 176
adjust the margins in your software application. Cause: The size of the document you are printing is larger than the paper loaded in the input tray. Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the HP All-in-One. To preview the print layout - HP J5780 | User Guide - Macintosh - Page 177
guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. Print troubleshooting - HP J5780 | User Guide - Macintosh - Page 178
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Macintosh - Page 179
cartridge troubleshooting. Cause: The document you are printing contains an additional blank page. Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document. Cause: The HP All-in-One picked up two sheets of paper. Solution: If the HP - HP J5780 | User Guide - Macintosh - Page 180
the OK button on the control panel of the HP All-in-One. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of - HP J5780 | User Guide - Macintosh - Page 181
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 182
the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 180 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 183
• The fax log report shows an error The HP All-in-One is having problems sending and receiving faxes Cause: The HP All-in-One is not set up properly for faxing. Solution: Follow the instructions to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same - HP J5780 | User Guide - Macintosh - Page 184
the test fails, review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray - HP J5780 | User Guide - Macintosh - Page 185
and to the telephone wall jack. For more information on using the 2-wire phone cord adaptor, see the documentation that came with it. Cause: Other office equipment (such as an answering machine or a telephone) is not set up properly with the HP All-in-One. Fax troubleshooting 183 - HP J5780 | User Guide - Macintosh - Page 186
wall jack you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Cause: The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Solution: If the failure was due - HP J5780 | User Guide - Macintosh - Page 187
on the line, you probably do not have a DSL filter installed, or it is installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly. Cause: Another process has caused an error in the HP All-in-One. Fax troubleshooting 185 - HP J5780 | User Guide - Macintosh - Page 188
the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-inOne will not send or receive a fax until the error condition is resolved. For more information on error messages, see Errors. Cause: You are using either - HP J5780 | User Guide - Macintosh - Page 189
the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray before starting the test. 3. Press Setup. Fax troubleshooting - HP J5780 | User Guide - Macintosh - Page 190
check the receiving fax machine for any problems. The HP All-in-One is having problems sending a manual fax Cause: The recipient's fax machine might not support receiving faxes manually. Solution: Check with the recipient to see if their fax machine can receive faxes manually. 188 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 191
not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Allin-One. NOTE: Do not use the keypad on the control panel of the HP All-in-One when manually - HP J5780 | User Guide - Macintosh - Page 192
tray, or if the original is not pushed in far enough, you will be unable to send a fax manually. Load an original in the document feeder tray, or push the original farther into the tray. Once the HP Allin-One detects the original, a confirmation message appears on the display. 190 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 193
is having problems. Solution: voice mail service could be interfering paper. You can ask the recipient to check the receiving fax machine for any problems problems the problem persists, turn Error Correction Setup and then selects Error Correction Mode. 3. Press can cause faxing problems. Solution: If - HP J5780 | User Guide - Macintosh - Page 194
for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. If the problem persists, check to see if Error Correction Mode (ECM) is On. If 1 to select Yes. Cause: The glass of the HP All-in-One might be dirty. 192 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 195
panel 1. Make sure you have paper loaded in the input tray. 2. Turn on the HP All-in-One. Cause: The receiving fax machine is having problems. Solution: To service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems - HP J5780 | User Guide - Macintosh - Page 196
keypad, press Speed Dial or a one-touch speed dial button to select document feeder, the HP All-in-One sends the document paper. Solution: Some fax machines cannot accept faxes larger than letter or A4 paper. Make sure the receiving fax machine can accept the paper to fit standard paper size such as - HP J5780 | User Guide - Macintosh - Page 197
in the document feeder tray. 2. Slide the paper guides inward until they stop at the left and right edges of the paper. NOTE: Remove all originals from the document feeder tray before lifting the lid on the HP All-in-One. To load an original on the scanner glass 1. Remove all originals from the - HP J5780 | User Guide - Macintosh - Page 198
number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered with poor sound quality (noise) can cause faxing problems. Solution: If the failure was due to - HP J5780 | User Guide - Macintosh - Page 199
automatic document feeder, the HP All-in-One sends the document to the service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The Fax Speed option is set to a slow transmission speed. Fax troubleshooting - HP J5780 | User Guide - Macintosh - Page 200
the test fails, review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray - HP J5780 | User Guide - Macintosh - Page 201
the HP All-in-One to detect fax tones, and the sending fax machine might disconnect. • Your answering machine might not have enough quiet time after your outgoing message to allow the HP All-in-One to detect fax tones. This problem is most common with digital answering machines. Fax troubleshooting - HP J5780 | User Guide - Macintosh - Page 202
HP Allin-One, do the following: • Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem connect the answering machine directly to the HP All-in-One using the port 200 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 203
answering machine. Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) In the number of rings. 4. Press OK to accept the setting. Fax troubleshooting 201 - HP J5780 | User Guide - Macintosh - Page 204
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings. Cause: The fax signal level might not be strong enough, which can cause fax reception problems. Solution: If the HP All-in-One shares the same phone line with other - HP J5780 | User Guide - Macintosh - Page 205
information on the error condition. Also, check for the following problems: • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. • The print cartridge door is open - HP J5780 | User Guide - Macintosh - Page 206
problems: • The HP All-in-One is turned off. Press the Power button to turn on the device. • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. • The print cartridge - HP J5780 | User Guide - Macintosh - Page 207
or prompt providing information about the problem and how to solve it. If there is an error message or prompt on the display, the HP All-in-One will not receive the fax manually until the error condition is resolved and the message is cleared. If the HP All-in-One has an alignment message, you might - HP J5780 | User Guide - Macintosh - Page 208
answering machine. Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the the number of rings. 4. Press OK to accept the setting. 206 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 209
the HP All-in-One begins to receive the fax, you can hang up the phone. Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in-One does not match. Fax troubleshooting 207 - HP J5780 | User Guide - Macintosh - Page 210
the display for information on the error condition. Also, check for the following problems: • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. 208 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 211
might have received while the HP All-in-One was in an error condition. You will need HP All-in-One is turned off. Resolve any problems found. To clear the memory, you can either print or delete the faxes stored in memory. To reprint faxes in memory from the control panel 1. Make sure you have paper - HP J5780 | User Guide - Macintosh - Page 212
problems: • The HP All-in-One is turned off. Press the Power button to turn on the device. • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. • The print cartridge - HP J5780 | User Guide - Macintosh - Page 213
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 214
and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon - HP J5780 | User Guide - Macintosh - Page 215
sender to resend the fax. For more information on clearing paper jams, see Clear paper jams. Cause: Another process has caused an error in the HP All-in-One. Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an - HP J5780 | User Guide - Macintosh - Page 216
received faxes to legal. 3. Turn off Automatic Reduction. Cause: The paper-width guide is not positioned correctly. Solution: Make sure you have paper loaded correctly. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 214 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 217
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Macintosh - Page 218
and letter-size paper is loaded in the input tray. Solution: If a legal-size fax was sent that contained very fine detail, such as large graphics, the HP All-in-One will attempt to fit the fax on one page (if If you want to stop reprinting the faxes in memory, press Cancel. 216 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 219
input tray is a different size than the Fax Paper Size setting. Solution: Make sure the paper loaded in the input tray matches the Fax Paper Size setting. The computer to which I am connecting has only one phone port Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer - HP J5780 | User Guide - Macintosh - Page 220
on the side with two phone ports. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes. 218 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 221
splitter. 8. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice - HP J5780 | User Guide - Macintosh - Page 222
you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the HP All-in-One. Connect the other end of the phone cord - HP J5780 | User Guide - Macintosh - Page 223
reception setting in your modem software, the HP All-in-One will not be able to Answer setting on the HP All-in-One to the maximum number of rings supported by your device. HP All-in-One on a shared voice/fax line with a computer dial-up modem and voice mail service, and the computer has only one - HP J5780 | User Guide - Macintosh - Page 224
you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the HP All-in-One. Connect the other end of the phone cord - HP J5780 | User Guide - Macintosh - Page 225
in your modem software, the HP All-in-One will not be on the HP All-in-One to the maximum number of rings supported by your HP All-in-One to a working telephone wall jack. Make sure you used the phone cord supplied in the box with the HP All-in-One. Connect the 2-wire phone cord Fax troubleshooting - HP J5780 | User Guide - Macintosh - Page 226
below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of - HP J5780 | User Guide - Macintosh - Page 227
print cartridges. Check the display. If the HP All-in-One is busy, wait until it completes the current task and run the fax test again. • The rear door is attached to the back of the HP All-in-One. • There are no error messages on the display. If there is an error message, resolve the problem and - HP J5780 | User Guide - Macintosh - Page 228
and have them check the line. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. 226 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 229
1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 2. After you have connected the phone cord to the port labeled 1-LINE, run in the box with the HP All-in-One to connect to the telephone wall jack. One end of the phone cord should be Fax troubleshooting 227 - HP J5780 | User Guide - Macintosh - Page 230
the port labeled 1-LINE on the back of the HP All-in-One. For more information, see Set up the HP All-in-One for faxing. • Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, 228 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 231
time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter - HP J5780 | User Guide - Macintosh - Page 232
your telephone company and have them check the phone line. I am having problems faxing over the Internet using IP phone Cause: The fax over Internet Protocol (FoIP) service might not work properly when the HP All-in-One is sending and receiving faxes at high speed (33600 bps). 230 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 233
a fax, a Fax Log report will print. Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the HP All-in-One. The table also indicates which codes are specific - HP J5780 | User Guide - Macintosh - Page 234
receiving fax machine. 321 There was a communication error with the receiving fax machine. 322-324 Telephone line conditions were too poor to send a fax. (325-328 Error Correction Mode) 329-331 The receiving fax machine indicated one or more pages might not be readable. 232 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 235
lost. 390-391 There was a communication error with the receiving fax machine. Copy troubleshooting Use this section to solve these copy problems: • Copies are too light or too dark Cause: The Lighter / Darker setting for the HP All-in-One is set too light or too dark. Copy troubleshooting 233 - HP J5780 | User Guide - Macintosh - Page 236
Make sure you have paper loaded in the HP All-in-One is turned off. Make sure the power cord is connected and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Cause: The original is placed incorrectly on the glass or in the document feeder tray. 234 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 237
: Check the display to see if the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. Copy troubleshooting 235 - HP J5780 | User Guide - Macintosh - Page 238
Chapter 11 Solution: For information on clearing paper jams, see Clear paper jams. Parts of the original do not appear or are cut off Cause: The original is placed incorrectly on the . If you are copying a photo, place it on the glass. Cause: The original fills the entire sheet. 236 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 239
To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down first. 3. In the Copy area, press the Reduce/Enlarge button. 4. Do one of the following: • If you loaded your original in the document feeder tray troubleshooting 237 - HP J5780 | User Guide - Macintosh - Page 240
11 If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP Scan Pro software, and then print a copy of the enlarged image. Cause: The dry, soft, lint-free cloth to prevent spotting. 4. Turn on the HP All-in-One. 238 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 241
backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device. The printout is blank Cause: troubleshooting 239 - HP J5780 | User Guide - Macintosh - Page 242
. If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image in the HP scanning software, and then print a borderless copy of the enlarged image. Cause: You are trying to make a borderless copy without using photo paper. 240 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 243
Start Copy Black or Start Copy Color. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. NOTE: If you loaded tabbed paper in the photo tray, you can remove the tab from the copy of your photo once the ink has completely dried. TIP: If the output - HP J5780 | User Guide - Macintosh - Page 244
of the HP Allin-One, as this might damage the device. The image is cropped when I make a borderless copy Cause: The HP All-in-One cropped some To set a custom size from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on Troubleshooting - HP J5780 | User Guide - Macintosh - Page 245
Reduce/Enlarge button. 4. Do one of the following: • If Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scan To menu does not appear • Scan To menu does not appear • Scanned image is blank • Scanned - HP J5780 | User Guide - Macintosh - Page 246
HP All-in-One software might not have been installed. Solution: Insert the HP All-in-One installation CD and install the software. Cause: The software you installed with the HP All-in-One is not running. Solution: Open the software you installed with the HP All-in-One and try scanning again. Scan - HP J5780 | User Guide - Macintosh - Page 247
to a computer. • If the HP All-in-One is directly connected to a computer, make sure the computer is turned on. • Restart the computer or start the software you installed with the HP All-in-One. Scanned image is blank Cause: The original is placed incorrectly on the glass. Scan troubleshooting 245 - HP J5780 | User Guide - Macintosh - Page 248
load an original on the scanner glass 1. Remove all originals from the document feeder tray, and then lift the lid on the HP All-in-One. 2. Load your original print side down on the right front corner of the glass. 3. Close the lid. Scanned image is incorrectly cropped Cause: The software is set to - HP J5780 | User Guide - Macintosh - Page 249
software. For more information, see the HP Scan Pro section of the HP Photosmart Mac Help. Cause: Debris might be stuck on the glass or on the back of the document lid. This can cause poor-quality scans. Solution: Turn off the HP All-in-One debris. Do not scrub the backing. Scan troubleshooting 247 - HP J5780 | User Guide - Macintosh - Page 250
an update for the HP All-in-One from www.hp.com/support. 2. Double-click the downloaded file. The installer opens on your computer. 3. Follow the onscreen prompts to install the update to the HP All-in-One. 4. Restart the HP All-in-One to complete the process. Errors This section contains the - HP J5780 | User Guide - Macintosh - Page 251
, see Fax troubleshooting. Fax send failed Cause: The fax could not be completed because of a communication error, blacklisting (your number is blocked by the receiver), or a paper jam. Solution: Check the HP All-in-One for a possible paper jam and send the fax again. If the problem persists, try - HP J5780 | User Guide - Macintosh - Page 252
of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP All-in-One has a paper jam. Solution - HP J5780 | User Guide - Macintosh - Page 253
For more information on clearing paper jams, see Clear paper jams. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is - HP J5780 | User Guide - Macintosh - Page 254
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Macintosh - Page 255
then try to scan again. File messages The following is a list of file-related error messages: • Error reading or writing the file • File format not supported • Invalid file name • Supported file types for the HP All-in-One Error reading or writing the file Cause: The HP All-in-One software could not - HP J5780 | User Guide - Macintosh - Page 256
the HP All-in-One The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. General user messages The following is a list of messages related to common user errors: • Cannot crop • Dialed fax busy • Disconnected • No scan options • Not supported - HP J5780 | User Guide - Macintosh - Page 257
the HP All-in-One. No scan options Cause: You did not install the software that came with the HP All-in-One, or the software is not running. Solution: Make sure the software is installed and running. For more information, see the Setup Poster that came with the HP All-in-One. Not supported Cause - HP J5780 | User Guide - Macintosh - Page 258
of paper-related error messages: • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam, misfeed or blocked carriage • Paper mismatch • Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is - HP J5780 | User Guide - Macintosh - Page 259
1. From the File menu in your software application, choose Print. 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to the print settings, and click Print to print the job. For more information on choosing paper, see Understand specifications for supported media. Errors 257 - HP J5780 | User Guide - Macintosh - Page 260
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. HP All-in-One not found Cause: The USB cable is not plugged in properly. 258 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 261
the Power button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Cause: The HP All-in-One is not connected to the computer. Errors 259 - HP J5780 | User Guide - Macintosh - Page 262
USB cable is securely connected to the HP All-in-One and the computer, as shown below. Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Need alignment or alignment failed • Print cartridge is missing, incorrectly installed, or not intended for your - HP J5780 | User Guide - Macintosh - Page 263
unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country - HP J5780 | User Guide - Macintosh - Page 264
support. Print cartridge is missing, incorrectly installed, or not intended for your device Cause: One or both of the print cartridges are not installed or are installed incorrectly. Solution: For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridge - HP J5780 | User Guide - Macintosh - Page 265
pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The print cartridge is defective or not intended for use in this device. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and - HP J5780 | User Guide - Macintosh - Page 266
Chapter 11 264 Troubleshooting - HP J5780 | User Guide - Macintosh - Page 267
is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges. To find out the reorder number through the HP Photosmart Studio (Mac) Software 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2. Make - HP J5780 | User Guide - Macintosh - Page 268
other supplies To order other supplies, such as HP All-in-One software, a copy of the Setup Poster or other 27 (0)11 8061030 1-800-474-6836 (1-800-HP-INVENT) To order supplies in other countries/regions not listed in the table, go to www.hp.com/ support. If prompted, choose your country/region, and - HP J5780 | User Guide - Macintosh - Page 269
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Get support and other information from the Internet • Before you call HP customer support • Access your serial number and service ID • Call - HP J5780 | User Guide - Macintosh - Page 270
in Japan, see HP Quick Exchange Service (Japan). If you need to contact HP Customer Support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded - HP J5780 | User Guide - Macintosh - Page 271
. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Alternatively, you can ask your dealer for the HP Support Service number in your country/region. Support service is free during the warranty period; however, your standard long - HP J5780 | User Guide - Macintosh - Page 272
Chapter 13 270 HP warranty and support - HP J5780 | User Guide - Macintosh - Page 273
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the HP All-in-One. Prepare the HP All-in-One for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the HP All-in-One in for service, - HP J5780 | User Guide - Macintosh - Page 274
then manually slide the print carriage to the far right side to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you - HP J5780 | User Guide - Macintosh - Page 275
that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following steps once you have removed the print cartridges, removed the control - HP J5780 | User Guide - Macintosh - Page 276
Chapter 13 274 HP warranty and support - HP J5780 | User Guide - Macintosh - Page 277
operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows 2000, Windows XP, Windows XP x64* (Professional and Home Editions) • Mac OS X (10.3, 10.4) • Linux NOTE: Printer and scanner drivers for Windows Server 2003 (both 32-bit and 64-bit versions - HP J5780 | User Guide - Macintosh - Page 278
30 gsm) 10 N/A 8.5 x 11 inch photo N/A 40 paper 20 N/A 1 Maximum capacity. 2 Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. Paper sizes Type Paper Size Letter: 216 x 280 mm (8.5 x 11 inches) A4 - HP J5780 | User Guide - Macintosh - Page 279
(continued) Type Envelopes Transparency film Premium photo paper Cards Labels Custom Print margin specifications Size Legal: 216 x 356 mm (8.5 x 14 Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color or 6 ink • Method: drop-on-demand thermal inkjet • Language: Lightweight Imaging Device - HP J5780 | User Guide - Macintosh - Page 280
more memory. • Manual fax send and receive. • Automatic busy redial one time (varies by model). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan - HP J5780 | User Guide - Macintosh - Page 281
HP All-in-One might be slightly distorted. HP HP website. Go to www.hp.com/support. Memory specifications Memory specifications: 8 MB ROM, 32 MB DDR Environmental product stewardship program This section provides information on protecting the environment; ozone production; energy consumption; paper - HP J5780 | User Guide - Macintosh - Page 282
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. For more information, visit HP office, your household waste disposal service, or the shop - HP J5780 | User Guide - Macintosh - Page 283
regulatory number should not be confused with the marketing name HP Officejet J5700 All-in-One series. Notice to users of the U.S. telephone network: maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP J5780 | User Guide - Macintosh - Page 284
-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. CAUTION: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company might - HP J5780 | User Guide - Macintosh - Page 285
Pour leur propre sécurité, les utilisateurs doivent s'assurer que les prises électriques reliées à la terre de la source d'alimentation, des lignes téléphoniques et du circuit métallique d'alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement - HP J5780 | User Guide - Macintosh - Page 286
the vendor or Hewlett-Packard Company if additional product support is necessary. This dialing. In the unlikely event of problems with loop disconnect dialing, it is provided with the HP All-in-One into the wall socket (TAE 6) code N. This HP fax product can complies with ISO/IEC Guide 17050-1 and EN - HP J5780 | User Guide - Macintosh - Page 287
HP Officejet J5700 All-in-One series declaration of conformity HP Officejet J5700 All-in-One series declaration of conformity 285 - HP J5780 | User Guide - Macintosh - Page 288
Chapter 14 286 Technical information - HP J5780 | User Guide - Macintosh - Page 289
72 scan 86 scheduled fax 96 capacity trays 61 cards guidelines 57 sizes supported 59 tray supporting 61 cartridges. See print cartridges clean 112 connection problems device not found 258 fax 181, 187, 188, 198, 204 HP All-in-One does not turn on 135 connection types supported printer sharing 16 - HP J5780 | User Guide - Macintosh - Page 290
233 too light 233 troubleshooting 233 correct port test, fax 227 country/region, set 19 cover page, fax 100 credit card, fax using 93, 94 crop borderless copy is wrong 242 fails 254 custom-sized media guidelines 58 sizes supported 60 customer support contact 268 HP Quick Exchange Service (Japan) 271 - HP J5780 | User Guide - Macintosh - Page 291
12 other resources 9 HP Photosmart Software preview image defaults 86 I images scan 85 improper shutdown 259 individual speed dial entries 49 ink drying time 256 low 177, 260 sprays inside device 159 sprays inside HP All-in- One 181 ink cartridges. See print cartridges ink levels, check 121 Internet - HP J5780 | User Guide - Macintosh - Page 292
262 low ink 177 low on ink 260 order 265 part names 123 photo print cartridge 127 remove 271 replace 124 store 128 tips 138 troubleshoot 141 print margin specifications 277 print settings print quality 141 printer sharing Mac 16 Windows 16 problems copy 233 error messages 248 print 159 scan 243 - HP J5780 | User Guide - Macintosh - Page 293
manually 104 polling 107 rings to answer 46 recycle HP All-in-One 280 print cartridges cartridges 271 replace print cartridges 124 reports caller ID 113 confirmation, fax 112 error 89 troubleshooting 243 scan glass clean ink, fax 142 software fax from 99 software application, print from 71 software - HP J5780 | User Guide - Macintosh - Page 294
and weights supported 61 troubleshoot fax problems 142, 143, 146, 153, 155, 157, 158, 181, 187, 188, 191, 194, 196, 198, 204, 205, 207, 210, 213, 214, 223, 230 jams, paper 68 print cartridges 141 resources 9 troubleshooting communication problems 137 copy 233 error messages 248 print 159 scan 243 - HP J5780 | User Guide - Macintosh - Page 295
- HP J5780 | User Guide - Macintosh - Page 296
© 2007 Hewlett-Packard Development Company, L.P. www.hp.com
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