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HP J5780 User Guide - Macintosh - Page 204

Basic Fax Setup

UPC - 882780940253

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Chapter 11 To set the answer mode 1. Press Setup. 2. Press 4, and then press 2. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press or to change the number of rings. 4. Press OK to accept the setting. Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in-One does not match. Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings. To change the distinctive ring pattern from the control panel 1. Verify that the HP All-in-One is set to answer fax calls automatically. 2. Press Setup. 3. Press 5, and then press 1. This selects Advanced Fax Setup and then selects Distinctive Ring. 4. Press to select an option, and then press OK. When the phone rings with the ring pattern assigned to your fax line, the HP Allin-One answers the call and receives the fax. Cause: The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive ring service). Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings. Cause: The fax signal level might not be strong enough, which can cause fax reception problems. Solution: If the HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multiport switch box, the fax signal level might be reduced. The signal level can also be 202 Troubleshooting

Section	Page
Contents	3
HP Officejet J5700 All-in-One series Help	9
Find more information	11
Sources of information	11
HP All-in-One overview	13
The HP All-in-One at a glance	13
Control panel features	14
Text and symbols	15
Enter text using the keypad on the control panel	15
Available symbols for dialing fax numbers	16
Use the software	17
Connection information	17
Supported connection types	18
Connect using a USB cable	18
Use printer sharing	18
Finish setting up the HP All-in-One	21
Set your preferences	21
General preferences	21
Set your language and country/region	21
Set the date and time	22
Set the scroll speed	22
Set the prompt delay time	22
Restore the factory defaults	23
Fax preferences	23
Set up the HP All-in-One to redial a fax number automatically	23
Adjust the volume	24
Set tone or pulse dialing	24
Set the fax speed	25
Fax setup	25
Set up the HP All-in-One for faxing	26
Choose the correct fax setup for your home or office	27
Select your fax setup case	29
Case A: Separate fax line (no voice calls received)	31
Case B: Set up the HP All-in-One with DSL	31
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	33
Case D: Fax with a distinctive ring service on the same line	34
Case E: Shared voice/fax line	35
Case F: Shared voice/fax line with voice mail	36
Case G: Fax line shared with computer dial-up modem (no voice calls received)	37
Case H: Shared voice/fax line with computer dial-up modem	39
Case I: Shared voice/fax line with answering machine	41
Case J: Shared voice/fax line with computer dial-up modem and answering machine	42
Case K: Shared voice/fax line with computer dial-up modem and voice mail	45
Change settings on the HP All-in-One to receive faxes	47
Choose the recommended answer mode for your setup	47
Set the answer mode	48
Set the number of rings before answering	48
Change the answer ring pattern for distinctive ringing	49
Test your fax setup	49
Set the fax header	50
Set up speed dialing	51
Set up individual speed dial entries	51
Set up group speed dial entries	53
Delete speed dial entries	54
Print the speed dial list	54
Set up the phone book	54
Create a phone book entry	55
Edit or delete a phone book entry	55
Export and import fax numbers	55
Load originals and load paper	57
Load originals	57
Load an original in the automatic document feeder	57
Load an original on the glass	58
Select print media	59
Tips for selecting and using print media	59
Understand specifications for supported media	60
Understand supported sizes	60
Understand supported media types and weights	63
Set minimum margins	64
Papers to avoid	64
Load paper	65
Load full-size paper	65
Load 10 x 15 cm (4 x 6 inch) photo paper	68
Load index cards	69
Load envelopes	70
Avoid paper jams	70
Print from your computer	73
Print from a software application	73
Change the print settings	73
Mac users	73
Stop a print job	74
Use the copy features	75
Make a copy	75
Set the number of copies	76
Set the copy paper size	76
Set the copy paper type	77
Change copy speed or quality	78
Change default copy settings	78
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	79
Resize an original to fit onto letter or A4 paper	81
Resize an original using custom settings	82
Copy a legal-size document onto letter paper	83
Adjust the lightness and darkness of your copy	83
Enhance blurred areas of your copy	84
Enhance light areas of your copy	84
Stop copying	85
Use the scan features	87
Scan an image	87
Scan an original to a computer	87
Stop scanning	88
Edit a scanned preview image	88
Print a scanned image	88
Change default scan settings	88
Add a new image save destination	89
Change the default destination	90
Change an image save destination	90
Change resolution or image type	91
Change Text Editing/OCR mode	91
Change the image preview setting	92
Use the fax features	93
Send a fax	93
Send a basic fax	93
Send a fax using speed dials	94
Send a fax manually from a phone	95
Send a fax using monitor dialing	96
Send a fax from memory	97
Schedule a fax to send later	98
Send a fax to multiple recipients	99
Send a color original or photo fax	100
Send a fax from the computer	101
Send a fax from the HP Photosmart Studio (Mac) Software	101
Send a fax from a software application	102
Send a computer-generated cover page as a single-page fax	102
Change the fax resolution and Lighter / Darker settings	103
Change the fax resolution	103
Change the Lighter / Darker setting	104
Set new default settings	105
Send a fax in Error Correction Mode	105
Receive a fax	106
Receive a fax manually	106
Set up backup fax reception	107
Reprint received faxes from memory	108
Poll to receive a fax	109
Forward faxes to another number	109
Set the paper size for received faxes	110
Set automatic reduction for incoming faxes	111
Block junk fax numbers	111
Set the junk fax mode	111
Add numbers to the junk fax list	112
Remove numbers from the junk fax list	112
Fax over the Internet using IP phone	113
Print reports	113
Print fax confirmation reports	114
Print fax error reports	114
Print the fax log	115
Print other reports	115
Stop faxing	116
Maintain the HP All-in-One	119
Clean the HP All-in-One	119
Clean the glass	119
Clean the lid backing	119
Clean the exterior	120
Clean the automatic document feeder	120
Check the estimated ink levels	123
Print a self-test report	124
Work with print cartridges	125
Handle the print cartridges	125
Replace the print cartridges	126
Use a photo print cartridge	129
Use the print cartridge protector	130
Align the print cartridges	130
Clean the print cartridges	132
Clean the print cartridge contacts	133
Clean the area around the ink nozzles	134
Troubleshooting	137
Troubleshooting tips	137
Communication problems over a USB connection	139
Information on print cartridges	140
Information on paper	140
Tips for using the automatic document feeder	141
Clear paper jams	141
Print cartridge troubleshooting	143
Print quality troubleshooting	143
Print troubleshooting	161
Fax troubleshooting	183
Copy troubleshooting	235
Scan troubleshooting	245
Device update	250
Errors	250
Device messages	251
File messages	255
Supported file types for the HP All-in-One	256
General user messages	256
Paper messages	258
Power and connection messages	260
Print cartridge messages	262
Order supplies	267
Order paper or other media	267
Order print cartridges	267
Order other supplies	268
HP warranty and support	269
Warranty	269
Warranty upgrades	269
Get support and other information from the Internet	269
Before you call HP customer support	270
Access your serial number and service ID	270
Call in North America during warranty	271
Call elsewhere in the world	271
HP Quick Exchange Service (Japan)	273
Prepare the HP All-in-One for shipment	273
Remove the print cartridges before shipment	273
Remove the control panel faceplate	274
Pack the HP All-in-One	275
Technical information	277
System requirements	277
Paper specifications	278
Paper tray capacities	278
Paper sizes	278
Print margin specifications	279
Print specifications	279
Copy specifications	280
Fax specifications	280
Scan specifications	280
Physical specifications	281
Power specifications	281
Environmental specifications	281
Memory specifications	281
Environmental product stewardship program	281
Protecting the environment	282
Ozone production	282
Paper use	282
Plastics	282
Material safety data sheets	282
Hardware recycling program	282
HP inkjet supplies recycling program	282
Disposal of Waste Equipment by Users in Private Households in the European Union	282
Regulatory notices	283
Regulatory model identification number	283
Notice to users of the U.S. telephone network: FCC requirements	283
FCC statement	284
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	284
Notice to users in Japan	285
Power cord statement	285
Notice to users in the European Economic Area	285
Notice to users of the German telephone network	286
Geräuschemission	286
Notice to users in Korea	286
Australia Wired Fax Statement	286
Declaration of conformity (European Economic Area)	286
HP Officejet J5700 All-in-One series declaration of conformity	287

Match case Limit results 1 per page

To set the answer mode

Press

Setup

Press

, and then press

This selects

Basic Fax Setup

and then selects

Rings to Answer

Enter the appropriate number of rings by using the keypad, or press

change the number of rings.

Press

to accept the setting.

Cause:

You have a special ring pattern for your fax phone number (using a

distinctive ring service through your telephone company), and the

Distinctive Ring

setting on the HP All-in-One does not match.

Solution:

If you have a special ring pattern for your fax phone number (using a

distinctive ring service through your telephone company), make sure that the

Distinctive Ring

setting on the HP All-in-One is set to match. For example, if the

phone company has assigned your number a double ring pattern, make sure

Double

Rings

is selected as the

Distinctive Ring

setting.

NOTE:

The HP All-in-One cannot recognize some ring patterns, such as those

with alternating short and long ringing patterns. If you are having problems with a

ring pattern of this type, ask your phone company to assign a non-alternating ring

pattern.

If you are not using a distinctive ring service, make sure that the

Distinctive Ring

setting on the HP All-in-One is set to

All Rings

To change the distinctive ring pattern from the control panel

Verify that the HP All-in-One is set to answer fax calls automatically.

Press

Setup

Press

, and then press

This selects

Advanced Fax Setup

and then selects

Distinctive Ring

Press

to select an option, and then press

When the phone rings with the ring pattern assigned to your fax line, the HP All-

in-One answers the call and receives the fax.

Cause:

The

Distinctive Ring

setting is not set to

All Rings

(and you are not using

a distinctive ring service).

Solution:

If you are not using a distinctive ring service, make sure that the

Distinctive Ring

setting on the HP All-in-One is set to

All Rings

Cause:

The fax signal level might not be strong enough, which can cause fax

reception problems.

Solution:

If the HP All-in-One shares the same phone line with other types of phone

equipment, such as an answering machine, a computer dial-up modem, or a multi-

port switch box, the fax signal level might be reduced. The signal level can also be

Chapter 11

202

Troubleshooting