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HP J5780 User Guide - Macintosh - Page 270

Before you call HP customer support, Access your serial number and service ID

UPC - 882780940253

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Chapter 13 Before you call HP customer support Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). If you need to contact HP Customer Support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the HP All-in-One: a. Turn off the HP All-in-One by pressing the Power button. b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One. d. Turn on the HP All-in-One by pressing the Power button. 3. To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP website for updated information or troubleshooting tips for the HP All-in-One . 4. If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report. c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number and service ID ready. 5. Call HP Customer Support. Be near the HP All-in-One when you call. Related topics • Print a self-test report • Access your serial number and service ID Access your serial number and service ID You can access important information by using the Information Menu of the HP All-in-One. NOTE: If the HP All-in-One is not turning on, you can view the serial number by looking at the sticker on the rear side. The serial number is the 10-character code in the upper left corner of the sticker. To access your serial number and service ID 1. Press and hold OK. While holding OK, press 4. This displays the Information Menu. 2. Press until Model Number appears and then press OK. This displays the service ID. Write down the complete service ID. 3. Press Cancel, and then press until Serial Number appears. 4. Press OK. This displays the serial number. Write down the complete serial number. 5. Press Cancel until you to exit the Information Menu. 268 HP warranty and support

Section	Page
Contents	3
HP Officejet J5700 All-in-One series Help	9
Find more information	11
Sources of information	11
HP All-in-One overview	13
The HP All-in-One at a glance	13
Control panel features	14
Text and symbols	15
Enter text using the keypad on the control panel	15
Available symbols for dialing fax numbers	16
Use the software	17
Connection information	17
Supported connection types	18
Connect using a USB cable	18
Use printer sharing	18
Finish setting up the HP All-in-One	21
Set your preferences	21
General preferences	21
Set your language and country/region	21
Set the date and time	22
Set the scroll speed	22
Set the prompt delay time	22
Restore the factory defaults	23
Fax preferences	23
Set up the HP All-in-One to redial a fax number automatically	23
Adjust the volume	24
Set tone or pulse dialing	24
Set the fax speed	25
Fax setup	25
Set up the HP All-in-One for faxing	26
Choose the correct fax setup for your home or office	27
Select your fax setup case	29
Case A: Separate fax line (no voice calls received)	31
Case B: Set up the HP All-in-One with DSL	31
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	33
Case D: Fax with a distinctive ring service on the same line	34
Case E: Shared voice/fax line	35
Case F: Shared voice/fax line with voice mail	36
Case G: Fax line shared with computer dial-up modem (no voice calls received)	37
Case H: Shared voice/fax line with computer dial-up modem	39
Case I: Shared voice/fax line with answering machine	41
Case J: Shared voice/fax line with computer dial-up modem and answering machine	42
Case K: Shared voice/fax line with computer dial-up modem and voice mail	45
Change settings on the HP All-in-One to receive faxes	47
Choose the recommended answer mode for your setup	47
Set the answer mode	48
Set the number of rings before answering	48
Change the answer ring pattern for distinctive ringing	49
Test your fax setup	49
Set the fax header	50
Set up speed dialing	51
Set up individual speed dial entries	51
Set up group speed dial entries	53
Delete speed dial entries	54
Print the speed dial list	54
Set up the phone book	54
Create a phone book entry	55
Edit or delete a phone book entry	55
Export and import fax numbers	55
Load originals and load paper	57
Load originals	57
Load an original in the automatic document feeder	57
Load an original on the glass	58
Select print media	59
Tips for selecting and using print media	59
Understand specifications for supported media	60
Understand supported sizes	60
Understand supported media types and weights	63
Set minimum margins	64
Papers to avoid	64
Load paper	65
Load full-size paper	65
Load 10 x 15 cm (4 x 6 inch) photo paper	68
Load index cards	69
Load envelopes	70
Avoid paper jams	70
Print from your computer	73
Print from a software application	73
Change the print settings	73
Mac users	73
Stop a print job	74
Use the copy features	75
Make a copy	75
Set the number of copies	76
Set the copy paper size	76
Set the copy paper type	77
Change copy speed or quality	78
Change default copy settings	78
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	79
Resize an original to fit onto letter or A4 paper	81
Resize an original using custom settings	82
Copy a legal-size document onto letter paper	83
Adjust the lightness and darkness of your copy	83
Enhance blurred areas of your copy	84
Enhance light areas of your copy	84
Stop copying	85
Use the scan features	87
Scan an image	87
Scan an original to a computer	87
Stop scanning	88
Edit a scanned preview image	88
Print a scanned image	88
Change default scan settings	88
Add a new image save destination	89
Change the default destination	90
Change an image save destination	90
Change resolution or image type	91
Change Text Editing/OCR mode	91
Change the image preview setting	92
Use the fax features	93
Send a fax	93
Send a basic fax	93
Send a fax using speed dials	94
Send a fax manually from a phone	95
Send a fax using monitor dialing	96
Send a fax from memory	97
Schedule a fax to send later	98
Send a fax to multiple recipients	99
Send a color original or photo fax	100
Send a fax from the computer	101
Send a fax from the HP Photosmart Studio (Mac) Software	101
Send a fax from a software application	102
Send a computer-generated cover page as a single-page fax	102
Change the fax resolution and Lighter / Darker settings	103
Change the fax resolution	103
Change the Lighter / Darker setting	104
Set new default settings	105
Send a fax in Error Correction Mode	105
Receive a fax	106
Receive a fax manually	106
Set up backup fax reception	107
Reprint received faxes from memory	108
Poll to receive a fax	109
Forward faxes to another number	109
Set the paper size for received faxes	110
Set automatic reduction for incoming faxes	111
Block junk fax numbers	111
Set the junk fax mode	111
Add numbers to the junk fax list	112
Remove numbers from the junk fax list	112
Fax over the Internet using IP phone	113
Print reports	113
Print fax confirmation reports	114
Print fax error reports	114
Print the fax log	115
Print other reports	115
Stop faxing	116
Maintain the HP All-in-One	119
Clean the HP All-in-One	119
Clean the glass	119
Clean the lid backing	119
Clean the exterior	120
Clean the automatic document feeder	120
Check the estimated ink levels	123
Print a self-test report	124
Work with print cartridges	125
Handle the print cartridges	125
Replace the print cartridges	126
Use a photo print cartridge	129
Use the print cartridge protector	130
Align the print cartridges	130
Clean the print cartridges	132
Clean the print cartridge contacts	133
Clean the area around the ink nozzles	134
Troubleshooting	137
Troubleshooting tips	137
Communication problems over a USB connection	139
Information on print cartridges	140
Information on paper	140
Tips for using the automatic document feeder	141
Clear paper jams	141
Print cartridge troubleshooting	143
Print quality troubleshooting	143
Print troubleshooting	161
Fax troubleshooting	183
Copy troubleshooting	235
Scan troubleshooting	245
Device update	250
Errors	250
Device messages	251
File messages	255
Supported file types for the HP All-in-One	256
General user messages	256
Paper messages	258
Power and connection messages	260
Print cartridge messages	262
Order supplies	267
Order paper or other media	267
Order print cartridges	267
Order other supplies	268
HP warranty and support	269
Warranty	269
Warranty upgrades	269
Get support and other information from the Internet	269
Before you call HP customer support	270
Access your serial number and service ID	270
Call in North America during warranty	271
Call elsewhere in the world	271
HP Quick Exchange Service (Japan)	273
Prepare the HP All-in-One for shipment	273
Remove the print cartridges before shipment	273
Remove the control panel faceplate	274
Pack the HP All-in-One	275
Technical information	277
System requirements	277
Paper specifications	278
Paper tray capacities	278
Paper sizes	278
Print margin specifications	279
Print specifications	279
Copy specifications	280
Fax specifications	280
Scan specifications	280
Physical specifications	281
Power specifications	281
Environmental specifications	281
Memory specifications	281
Environmental product stewardship program	281
Protecting the environment	282
Ozone production	282
Paper use	282
Plastics	282
Material safety data sheets	282
Hardware recycling program	282
HP inkjet supplies recycling program	282
Disposal of Waste Equipment by Users in Private Households in the European Union	282
Regulatory notices	283
Regulatory model identification number	283
Notice to users of the U.S. telephone network: FCC requirements	283
FCC statement	284
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	284
Notice to users in Japan	285
Power cord statement	285
Notice to users in the European Economic Area	285
Notice to users of the German telephone network	286
Geräuschemission	286
Notice to users in Korea	286
Australia Wired Fax Statement	286
Declaration of conformity (European Economic Area)	286
HP Officejet J5700 All-in-One series declaration of conformity	287