HP J5780 User Guide - Macintosh - Page 161
Print troubleshooting, Ink is overspraying the paper when I copy or print a photo
UPC - 882780940253
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Ink is overspraying the paper when I copy or print a photo Cause: A small amount (a few millimeters) of overspray is common when making a copy of a photo. If there are more than a few millimeters of overspray, it might mean the HP All-in-One thinks the paper loaded is wider than it actually is. TIP: One way to tell if ink is overspraying the paper is to check the back side of pages you print after running a copy or print job. If the back side of the page has ink streaks, the HP All-in-One might have over sprayed your previous copy or print job. Solution: Check the paper size setting. Set the paper size to match the paper loaded in the input tray. To set the paper size from the control panel 1. In the Copy area, press Menu repeatedly until Copy Paper Size appears. 2. Press until the appropriate paper size appears. 3. Press Start Copy Black or Start Copy Color. Paper is not picked up from the input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press OK on the control panel of the HP All-inOne. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP All-in-One prints meaningless characters • Nothing happens when I try to print • My document did not print • The margins are not printing as expected • Text or graphics are cut off at the edge of the page • A blank page came out while printing • Ink is spraying the inside of the HP All-in-One when I print a photo Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. Print troubleshooting 159