HP J5780 User Guide - Macintosh - Page 259
Paper jam, misfeed or blocked carriage, Paper mismatch, Wrong paper width, Cause, Solution
UPC - 882780940253
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Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One or automatic document feeder. Solution: Clear the jam. For more information on clearing jams, see Clear paper jams. CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. Cause: The print carriage is blocked. Solution: Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again. Paper mismatch Cause: The print setting for the print job does not match the paper type or size loaded in the HP All-in-One. Solution: Change the print setting or load the appropriate paper in the input tray. To change all other print settings 1. From the File menu in your software application, choose Print. 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to the print settings, and click Print to print the job. For more information on choosing paper, see Understand specifications for supported media. Wrong paper width Cause: Faxing requires letter, A4, or legal paper. Solution: Load letter, A4, or legal paper in the input tray. Cause: The print setting chosen for the print job does not match the paper loaded in the HP All-in-One. Solution: Change the print setting or load the appropriate paper in the input tray. To change all other print settings 1. From the File menu in your software application, choose Print. 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to the print settings, and click Print to print the job. For more information on choosing paper, see Understand specifications for supported media. Errors 257