HP J5780 User Guide - Macintosh - Page 155
To clean the lid backing, Cause, Solution, Paper Type, To set the paper type for copies
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To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device. Printouts seem blurry or fuzzy Cause: The fax sender is using a low resolution or the original was poor quality. Solution: Ask the sender to increase the resolution and to verify the quality of the original. Cause: The paper loaded in the input tray is not suitable for the HP All-in-One. Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information on choosing paper, see Understand specifications for supported media. Cause: The Paper Type copy or print setting is incorrect. Solution: Change the Paper Type setting to match the type of paper loaded in the input tray. To set the paper type for copies 1. In the Copy area, press Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press Start Copy Black or Start Copy Color. Print quality troubleshooting 153