HP J5780 User Guide - Macintosh - Page 183
Fax troubleshooting, Follow the instructions to set up the HP All-in-One properly for faxing
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Page 183 highlights
Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type. Solution: Make sure you load photo paper in the input tray before you print a borderless print job. Fax troubleshooting Use this section to solve the following fax problems: • The HP All-in-One is having problems sending and receiving faxes • The HP All-in-One cannot send faxes, but can receive faxes • The HP All-in-One is having problems sending a manual fax • Pages of a fax I sent are missing • The quality of the fax I sent is poor • Parts of a fax I sent are cut off • The fax I sent was blank when it was received • Fax transmission is slow • The HP All-in-One cannot receive faxes, but can send faxes • The HP All-in-One is having problems receiving a manual fax • Fax tones are recorded on my answering machine • The HP All-in-One is not answering incoming fax calls • Pages of a fax I received are missing • Faxes are received but do not print • Parts of a fax I received are cut off • The computer to which I am connecting has only one phone port • I hear static on my telephone line since connecting the HP All-in-One • The fax test failed • I am having problems faxing over the Internet using IP phone • The fax log report shows an error The HP All-in-One is having problems sending and receiving faxes Cause: The HP All-in-One is not set up properly for faxing. Solution: Follow the instructions to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP Allin-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly. For more information, see Set up the HP All-in-One for faxing. Fax troubleshooting 181