HP J5780 User Guide - Macintosh - Page 228
Contact HP, Cause, Solution, What to
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Chapter 11 and you experience problems faxing, contact HP Support. Go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The "Fax Connected to Active Telephone Wall Jack" test failed. Solution: What to do • Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. • Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again. • Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. For more information, see Set up the HP All-in-One for faxing. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. 226 Troubleshooting