HP J5780 User Guide - Macintosh - Page 167
Solution, Cause, To print a test HP Device Manager, Information and Settings, Maintain Printer
UPC - 882780940253
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Solution: Look at the display on the HP All-in-One. If the display is blank and the light next to the Power button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying, faxing, or scanning, your print job will be delayed until the HP All-in-One completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check the HP All-in-One display to see if there are any messages. Cause: The HP All-in-One is not the selected printer. Solution: Make sure the HP All-in-One is the selected printer in your software application. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Allin-One and the computer as shown below. You can print a test page from the HP Photosmart Studio (Mac) Software to confirm the connection between the HP All-in-One and your Mac is working properly. This test page is different from the self-test report that you can print from the control panel. To print a test page 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. From the Information and Settings drop-down, select Maintain Printer. Print troubleshooting 165