Konica Minolta bizhub 25e bizhub 25e Message Board Guide - Page 137

Troubleshooting, Settings] in the [Tools] - [Internet Options]

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Troubleshooting Read this section if trouble occurs when using Message Board. Contact your local technical representative if the following steps do not solve the problem. Status Cannot connect to Message Board Certificate error occurs when SSL(https) is selected Things to check Countermeasure Is the machine connected to the network? For details, see chapter 2, "Specifying the network settings" in the Administrator's Guide, and connect the machine to the network. Is the entered IP address correct? When entering the IP address into your browser, check the IP address set in the machine. Is the correct IP address registered in the shortcut to Message Board? If you are connecting to Message Board using a shortcut, check that the IP address set in the properties screen displayed by rightclicking the shortcut is the correct IP address set in the machine. Are the browser settings correct? If your environment is using a proxy, register the IP address for Message Board as an exception. If you are using Internet Explorer, click [LAN Settings] in the [Tools] - [Internet Options] - [Connections] tab of the menu bar, check the proxy server settings, and register the IP address of Message Board as an exception. If you are using another browser, see the help for that browser to check the settings. Is your user information registered? Contact your administrator to register the user information in Message Board. For details, see "Registering users" (page 2-2). Are cookies enabled? See the help, etc. for your browser to enable cookies. Is the login password correct? Correctly enter the password registered in the user information of Message Board. Is security certificate setting See "To solve website's security certificate set up? error" (page 6-3). 6-2 Troubleshooting

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6-2
Troubleshooting
Troubleshooting
Read this section if trouble occurs when using Message Board.
Contact your local
technical representative if the following steps do not solve the problem.
Status
Things to check
Countermeasure
Cannot connect to
Message Board
Is the machine connected to
the network?
For details, see chapter 2, “Specifying the
network settings” in the Administrator’s
Guide, and connect the machine to the
network.
Is the entered IP address
correct?
When entering the IP address into your
browser, check the IP address set in the
machine.
Is the correct IP address
registered in the shortcut to
Message Board?
If you are connecting to Message Board using
a shortcut, check that the IP address set in
the properties screen displayed by right-
clicking the shortcut is the correct IP address
set in the machine.
Are the browser settings
correct?
If your environment is using a proxy, register
the IP address for Message Board as an
exception.
If you are using Internet Explorer, click [LAN
Settings] in the [Tools] – [Internet Options]
– [Connections] tab of the menu bar, check
the proxy server settings, and register the IP
address of Message Board as an exception.
If you are using another browser, see the help
for that browser to check the settings.
Is your user information
registered?
Contact your administrator to register the
user information in Message Board.
For
details, see
“Registering users” (page 2-2)
.
Are cookies enabled?
See the help, etc. for your browser to enable
cookies.
Is the login password
correct?
Correctly enter the password registered in
the user information of Message Board.
Certificate error
occurs when
SSL(https) is
selected
Is security certificate setting
set up?
See
“To solve website’s security certificate
error” (page 6-3)
.