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Kyocera TASKalfa 2551ci 2551ci Operation Guide - Page 453

Troubleshooting, Solving Malfunctions

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Troubleshooting > Troubleshooting Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to Display for Device Information on page 3-7. Symptom Checkpoints Corrective Actions Reference Page An application does not start. Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30 seconds or more. page 8-53 The screen does not respond when the main power switch is turned on. Pressing the [Start] key does not produce copies. Is the machine plugged in? Is there a message on the screen? Plug the power cord into an AC outlet. page 2-9 Determine the appropriate response to page 10-19 the message and respond accordingly. Is the machine in Sleep mode? Press the [Power] key to recover the machine from Sleep mode. page 2-32 Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen, place them face-down and align them with the original size indicator plates. page 5-2 When placing originals in the document page 5-3 processor, place them face-up. ― Check that the settings of the ― application software. Printouts are totally too light. Is the paper damp? Have you changed the density? Replace the paper with new paper. Select appropriate density level. page 3-14 page 6-21 page 8-56 Is the toner distributed evenly within the Shake the toner container from side to toner container? side several times. page 10-6 Is EcoPrint mode enabled? ― Disable [EcoPrint] mode. Run [Developer Refresh]. page 8-18 page 10-35 ― Run [Laser Scanner Cleaning]. page 10-35 ― Make sure the paper type setting is page 8-11 correct for the paper being used. Printouts are too dark even though the background of the scanned original is white. Have you changed the density? ― Select appropriate density level. Run [Developer Refresh]. page 6-21 page 8-56 page 10-35 10-13

Section	Page
Preface	2
Overview	3
Machine Features	4
Color and Image Quality Functions	8
Basic Color Modes	8
Adjusting Image Quality and Color	9
Guides Provided with the Machine	11
About the Operation Guide (this Guide)	12
Structure of the guide	12
Conventions Used in This Guide	13
Contents	18
Menu Map	25
1 Legal and Safety Information	45
Notice	46
Safety Conventions in This Guide	46
Environment	47
Precautions for Use	48
Laser Safety (Europe)	49
SAFETY OF LASER BEAM (USA)	50
Safety Instructions Regarding the Disconnection of Power	51
WARNING	51
Radio Tag Technology	51
Other precautions (for users in California, the United States)	51
Warranty (the United States and Canada)	52
Legal Restriction on Copying/Scanning	53
EN ISO 7779	53
EK1-ITB 2000	53
Legal Information	54
Energy Saving Control Function	60
Automatic 2-Sided Copy Function	60
Resource Saving - Paper	60
Environmental benefits of \	60
Energy Star (ENERGY STAR®) Program	61
2 Installing and Setting up the Machine	63
Part Names	64
Machine Exterior	64
Connectors/Interior	66
With Optional Equipments Attached	67
Determining the Connection Method and Preparing Cables	68
Connection Example	68
Preparing Necessary Cables	69
Connecting Cables	70
Connecting LAN Cable	70
Connecting USB Cable	71
Connecting the Power Cable	71
Power On/Off	72
Power On	72
Power Off	73
Installing Software	75
Software on DVD (Windows)	75
Installing Printer Driver in Windows	76
Uninstalling the Software	81
Installing Printer Driver in Macintosh	82
Setting TWAIN Driver	84
Setting WIA Driver	85
Login/Logout	86
Login	86
Logout	87
Default Settings of the Machine	88
Setting Date and Time	88
Network Setup (LAN Cable Connection)	90
Energy Saver function	93
Low Power Mode and Auto Low Power Mode	93
Sleep and Auto Sleep	94
Quick Setup Wizard	96
Checking the Counter	98
Additional Preparations for the Administrator	99
To Send Documents to a PC	99
To E-mail Scanned Images	99
To Strengthen the Security	99
Command Center RX	101
Accessing Command Center RX	102
Changing Security Settings	103
Changing Device Information	104
E-mail settings	105
Registering Destinations	108
Registering a Custom Box	109
Printing a document stored in a Custom Box	110
Transferring data from our other products	112
Migrating the Address Book	112
3 Preparation before Use	117
Using the Operation Panel	118
Operation Panel Keys	118
Touch Panel Display	119
Home Screen	119
Display for Device Information	123
Display for Originals and Paper	124
Display of keys that cannot be set	124
Original Preview	125
Enter key and Quick No. Search key	127
Help Screen	128
Accessibility Functions (Magnifying the View)	129
Loading Paper	130
Before Loading Paper	131
Loading in the Cassettes	132
Loading Paper in the Multi Purpose Tray	139
Specifying Paper Size and Media	142
Preparation for Sending a Document to a PC	146
Making a note of the computer name and full computer name	146
Making a note of the user name and domain name	147
Creating a Shared Folder, Making a Note of a Shared Folder	148
Configuring Windows Firewall (for Windows 7)	152
Registering Destinations in the Address Book	156
Adding a Destination (Address Book)	156
Adding a Destination on One Touch Key (One Touch Key)	164
4 Printing from PC	167
Printing from PC	168
Printer driver print settings screen	171
Printer Driver Help	172
Changing the default printer driver settings (Windows 7)	172
Canceling printing from a computer	172
Printing by AirPrint	173
Printing Data Saved on the Printer	174
Private Print/Stored Job	174
Quick Copy/Proof and Hold	176
5 Operation on the Machine	179
Loading Originals	180
Placing Originals on the Platen	180
Loading Originals in the Document Processor	181
Program	183
Registering Programs	185
Recalling Programs	185
Editing and Deleting Programs	187
Application	188
Installing Applications	188
Activating/Deactivating Application	189
Deleting Applications	191
Registering Shortcuts (Copy, Send, and Document Box Settings)	192
Adding Shortcuts	192
Editing and Deleting Shortcuts	193
Using the Internet Browser	194
Launching and Exiting the Browser	194
Using the Browser Screen	195
Copying	196
Basic Operation	196
Reserve Next	198
Canceling Jobs	199
Interrupt Copy	200
Sending	201
Basic Operation	202
Specifying Destination	204
Checking and Editing Destinations	212
Confirmation Screen of Destinations	213
Send to Me (E-mail)	213
Sending to Different Types of Destinations (Multi Sending)	214
Canceling Sending Jobs	214
WSD Scan/DSM Scan	215
Scanning using TWAIN	219
Scanning with FMU Connection	223
How to use the FAX Function	224
What is Document Box?	225
Basic Operation for Document Box	226
Using a Custom Box	231
Creating a New Custom Box (Add/Edit Box)	231
Editing Custom Box	233
Storing Documents (Store File)	234
Printing Documents (Print)	235
Sending Documents (Send)	236
Send to Me from Box (E-mail)	237
Editing Documents	238
Deleting Documents	242
Job Box	243
Outputting Repeat Copy Jobs	243
Form for Form Overlay	244
Printing Documents Stored in Removable USB Memory	246
Saving Documents to USB Memory (Scan to USB)	248
Check the USB memory information	249
Removing USB Memory	250
6 Using Various Functions	251
Functions Available on the Machine	252
Copy	252
Send	254
Custom Box (Store File, Printing, Send)	256
Removable Memory (Store File, Printing Documents)	260
Functions	262
Original Size	262
Paper Selection	263
Mixed Size Originals	264
Original Orientation	266
Collate/Offset	267
Staple/Punch	268
Paper Output	271
Density	271
Original Image	272
EcoPrint	273
Color Selection	273
Color Balance	275
Hue Adjustment	276
One-touch Image Adjust	277
Sharpness	279
Background Density Adj.	279
Saturation	280
Prevent Bleed-thru	280
Zoom	281
Combine	285
Margin/Centering, Margin, Centering	287
Border Erase	288
Booklet	290
Duplex	292
Cover	295
Form Overlay	296
Page #	297
Memo Page	299
Poster	300
Image Repeat	301
Text Stamp	302
Bates Stamp	304
Continuous Scan	306
Auto Image Rotation	307
Negative Image	307
Mirror Image	307
Job Finish Notice	308
File Name Entry	308
Priority Override	309
Repeat Copy	309
OHP Backing Sheet	310
DP Read Action	311
Skip Blank Page	311
2-sided/Book Original, Book Original	312
Sending Size	313
File Format	314
File Separation	317
Scan Resolution, Resolution	317
E-mail Subject/Body	317
Send and Print	318
Send and Store	318
FTP Encrypted TX	319
File Size Confirmation	319
Delete after Printed	319
Delete after Transmitted	319
Storing Size	320
Encrypted PDF Password	320
JPEG/TIFF Print	321
XPS Fit to Page	321
7 Status/Job Cancel	323
Checking Job Status	324
Details of the Status Screens	326
Checking Detailed Information of Jobs	331
Checking Job History	333
Checking the Detailed Information of Histories	335
Sending the Log History	335
Job operation	336
Pause and Resumption of Jobs	336
Canceling of Jobs	336
Priority Override for Waiting Jobs	337
Reordering Print Jobs	338
Device/Communication	339
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	340
8 System Menu	341
Default Setting on the Machine (System Menu)	342
Operation Method	342
System Menu Settings	344
Cassette/MP Tray Settings	347
Common Settings	349
Home	367
Copy	367
Send	368
Document Box/Removable Memory	373
FAX	374
Printer	374
Report	376
System/Network	382
Edit Destination	392
User Login/Job Accounting	392
User Property	393
Date/Timer/Energy Saver	393
Adjustment/Maintenance	396
Internet	398
Application	398
9 User Authentication and Accounting (User Login, Job Accounting)	399
User Login	400
First User Login Administration	400
User Login Setting	400
User Login	402
Authentication Security	404
Adding a User (Local User List)	406
Changing User Properties	409
Local Authorization	413
Group Authorization Set.	413
Guest Authorization Set.	416
Obtain NW User Property	419
Simple Login Settings	421
ID Card Settings	424
Job Accounting Setting	425
First Job Accounting Setup	425
Job Accounting Setting	425
Job Accounting	427
Login/Logout	427
Job Accounting Access	428
Job Accounting (Local)	429
Accounting List	430
Managing Accounts	431
Default Setting	434
Counting the Number of Pages Printed	436
Apply Limit	439
Copier/Printer Count	439
Unknown ID Job	440
10 Troubleshooting	441
Regular Maintenance	442
Cleaning	442
Toner Container Replacement	446
Waste Toner Box Replacement	449
Replacing Staples	451
Disposing of the Punch Waste	452
Troubleshooting	453
Solving Malfunctions	453
Responding to Messages	459
Adjustment/Maintenance	471
Clearing Paper Jams	476
Clearing a Staple Jam	489
11 Appendix	491
Optional Equipment	492
Overview of Optional Equipment	492
Optional Applications	497
Character Entry Method	499
Entry Screens	499
Entering Characters	501
Paper	502
Basic Paper Specifications	502
Choosing the Appropriate Paper	503
Special Paper	506
Specifications	511
Common functions	511
Copy functions	513
Printer functions	513
Scanner functions	514
Document Processor (Option)	515
Paper Feeder (500-sheet x 2) (Option)	515
Large Capacity Feeder (1,500-sheet x 2) (Option)	516
1,000-Sheet Finisher (Option)	516
Hole Punch Unit (Option)	517
Glossary	518

Match case Limit results 1 per page

10-13

Troubleshooting > Troubleshooting

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following

pages. If the problem persists, contact your Service Representative.

NOTE

When contacting us, the serial number will be necessary. To check the serial number, refer to

Display for Device

Information

on page 3-7

Symptom

Checkpoints

Corrective Actions

Reference

Page

An application does not

start.

Is the Auto Panel Reset time short?

Set the Auto Panel Reset time to 30

seconds or more.

page 8-53

The screen does not

respond when the main

power switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC outlet.

page 2-9

Pressing the [

Start

] key

does not produce copies.

Is there a message on the screen?

Determine the appropriate response to

the message and respond accordingly.

page 10-19

Is the machine in Sleep mode?

Press the [

Power

] key to recover the

machine from Sleep mode.

page 2-32

Blank sheets are ejected.

Are the originals loaded correctly?

When placing originals on the platen,

place them face-down and align them

with the original size indicator plates.

page 5-2

When placing originals in the document

processor, place them face-up.

page 5-3

―

Check that the settings of the

application software.

―

Printouts are totally too light.

Is the paper damp?

Replace the paper with new paper.

page 3-14

Have you changed the density?

Select appropriate density level.

page 6-21

page 8-56

Is the toner distributed evenly within the

toner container?

Shake the toner container from side to

side several times.

page 10-6

Is EcoPrint mode enabled?

Disable [EcoPrint] mode.

page 8-18

―

Run [Developer Refresh].

page 10-35

―

Run [Laser Scanner Cleaning].

page 10-35

―

Make sure the paper type setting is

correct for the paper being used.

page 8-11

Printouts are too dark even

though the background of

the scanned original is white.

Have you changed the density?

Select appropriate density level.

page 6-21

page 8-56

―

Run [Developer Refresh].

page 10-35