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Responding to Send Error, Has [Login User Name] been entered

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Troubleshooting > Troubleshooting Symptom Cannot send via SMB. Cannot find the machine with WSD. The machine makes a clicking sound before starting to print or after printing. Cannot send via the e-mail. Checkpoints Corrective Actions Reference Page Is the network cable connected? Connect the correct network cable securely. page 2-6 Have the network settings for the equipment been configured properly? Configure the TCP/IP settings properly. page 8-42 Have the folder sharing settings been Check sharing settings and access ― configured properly? privileges under the folder properties. Has the SMB protocol been set to [On]? Set the SMB protocol setting to [On]. page 5-31 Has [Host Name] been entered properly? *1 Check the name of the computer to which data is being sent. page 5-31 Has [Path] been entered properly? Check the share name for the shared folder. page 5-31 Has [Login User Name] been entered properly? *1*2 Check the domain name and login user page 5-31 name. Has the same domain name been used for Delete the domain name and backslash [Host Name] and [Login User Name]? ("¥") from [Login User Name]. page 5-31 Has [Login Password] been entered properly? Check the login password. page 5-31 Have exceptions for Windows Firewall been configured properly? Configure exceptions for Windows Firewall properly. page 3-36 Do the time settings for the equipment, Set the equipment, domain server, and ― domain server, and data destination data destination computer to the same computer differ? time. Is the screen displaying Send error? Refer to Responding to Send Error. page 10-28 Did you search by specifying the machine's IP address or host name? For security reasons, [HTTP] protocol is ― set to [Off], and therefore you cannot search by IP address or host name. ― The machine is adjusting itself. It is not a ― machine failure. Is the E-mail send size limit set in the SMTP server registered on the machine? Check the limit value is entered to "Email Size Limit" of [E-mail] setting in Command Center RX and change the value as necessary. page 2-43 *1 You can also enter a full computer name as the host name (for example, pc001.abcdnet.com). *2 You can also enter login user names in the following formats: Domain_name/user_name (for example, abcdnet/james.smith) User_name@domain_name (for example, james.smith@abcdnet) 10-18

Section	Page
Preface	2
Overview	3
Machine Features	4
Color and Image Quality Functions	8
Basic Color Modes	8
Adjusting Image Quality and Color	9
Guides Provided with the Machine	11
About the Operation Guide (this Guide)	12
Structure of the guide	12
Conventions Used in This Guide	13
Contents	18
Menu Map	25
1 Legal and Safety Information	45
Notice	46
Safety Conventions in This Guide	46
Environment	47
Precautions for Use	48
Laser Safety (Europe)	49
SAFETY OF LASER BEAM (USA)	50
Safety Instructions Regarding the Disconnection of Power	51
WARNING	51
Radio Tag Technology	51
Other precautions (for users in California, the United States)	51
Warranty (the United States and Canada)	52
Legal Restriction on Copying/Scanning	53
EN ISO 7779	53
EK1-ITB 2000	53
Legal Information	54
Energy Saving Control Function	60
Automatic 2-Sided Copy Function	60
Resource Saving - Paper	60
Environmental benefits of \	60
Energy Star (ENERGY STAR®) Program	61
2 Installing and Setting up the Machine	63
Part Names	64
Machine Exterior	64
Connectors/Interior	66
With Optional Equipments Attached	67
Determining the Connection Method and Preparing Cables	68
Connection Example	68
Preparing Necessary Cables	69
Connecting Cables	70
Connecting LAN Cable	70
Connecting USB Cable	71
Connecting the Power Cable	71
Power On/Off	72
Power On	72
Power Off	73
Installing Software	75
Software on DVD (Windows)	75
Installing Printer Driver in Windows	76
Uninstalling the Software	81
Installing Printer Driver in Macintosh	82
Setting TWAIN Driver	84
Setting WIA Driver	85
Login/Logout	86
Login	86
Logout	87
Default Settings of the Machine	88
Setting Date and Time	88
Network Setup (LAN Cable Connection)	90
Energy Saver function	93
Low Power Mode and Auto Low Power Mode	93
Sleep and Auto Sleep	94
Quick Setup Wizard	96
Checking the Counter	98
Additional Preparations for the Administrator	99
To Send Documents to a PC	99
To E-mail Scanned Images	99
To Strengthen the Security	99
Command Center RX	101
Accessing Command Center RX	102
Changing Security Settings	103
Changing Device Information	104
E-mail settings	105
Registering Destinations	108
Registering a Custom Box	109
Printing a document stored in a Custom Box	110
Transferring data from our other products	112
Migrating the Address Book	112
3 Preparation before Use	117
Using the Operation Panel	118
Operation Panel Keys	118
Touch Panel Display	119
Home Screen	119
Display for Device Information	123
Display for Originals and Paper	124
Display of keys that cannot be set	124
Original Preview	125
Enter key and Quick No. Search key	127
Help Screen	128
Accessibility Functions (Magnifying the View)	129
Loading Paper	130
Before Loading Paper	131
Loading in the Cassettes	132
Loading Paper in the Multi Purpose Tray	139
Specifying Paper Size and Media	142
Preparation for Sending a Document to a PC	146
Making a note of the computer name and full computer name	146
Making a note of the user name and domain name	147
Creating a Shared Folder, Making a Note of a Shared Folder	148
Configuring Windows Firewall (for Windows 7)	152
Registering Destinations in the Address Book	156
Adding a Destination (Address Book)	156
Adding a Destination on One Touch Key (One Touch Key)	164
4 Printing from PC	167
Printing from PC	168
Printer driver print settings screen	171
Printer Driver Help	172
Changing the default printer driver settings (Windows 7)	172
Canceling printing from a computer	172
Printing by AirPrint	173
Printing Data Saved on the Printer	174
Private Print/Stored Job	174
Quick Copy/Proof and Hold	176
5 Operation on the Machine	179
Loading Originals	180
Placing Originals on the Platen	180
Loading Originals in the Document Processor	181
Program	183
Registering Programs	185
Recalling Programs	185
Editing and Deleting Programs	187
Application	188
Installing Applications	188
Activating/Deactivating Application	189
Deleting Applications	191
Registering Shortcuts (Copy, Send, and Document Box Settings)	192
Adding Shortcuts	192
Editing and Deleting Shortcuts	193
Using the Internet Browser	194
Launching and Exiting the Browser	194
Using the Browser Screen	195
Copying	196
Basic Operation	196
Reserve Next	198
Canceling Jobs	199
Interrupt Copy	200
Sending	201
Basic Operation	202
Specifying Destination	204
Checking and Editing Destinations	212
Confirmation Screen of Destinations	213
Send to Me (E-mail)	213
Sending to Different Types of Destinations (Multi Sending)	214
Canceling Sending Jobs	214
WSD Scan/DSM Scan	215
Scanning using TWAIN	219
Scanning with FMU Connection	223
How to use the FAX Function	224
What is Document Box?	225
Basic Operation for Document Box	226
Using a Custom Box	231
Creating a New Custom Box (Add/Edit Box)	231
Editing Custom Box	233
Storing Documents (Store File)	234
Printing Documents (Print)	235
Sending Documents (Send)	236
Send to Me from Box (E-mail)	237
Editing Documents	238
Deleting Documents	242
Job Box	243
Outputting Repeat Copy Jobs	243
Form for Form Overlay	244
Printing Documents Stored in Removable USB Memory	246
Saving Documents to USB Memory (Scan to USB)	248
Check the USB memory information	249
Removing USB Memory	250
6 Using Various Functions	251
Functions Available on the Machine	252
Copy	252
Send	254
Custom Box (Store File, Printing, Send)	256
Removable Memory (Store File, Printing Documents)	260
Functions	262
Original Size	262
Paper Selection	263
Mixed Size Originals	264
Original Orientation	266
Collate/Offset	267
Staple/Punch	268
Paper Output	271
Density	271
Original Image	272
EcoPrint	273
Color Selection	273
Color Balance	275
Hue Adjustment	276
One-touch Image Adjust	277
Sharpness	279
Background Density Adj.	279
Saturation	280
Prevent Bleed-thru	280
Zoom	281
Combine	285
Margin/Centering, Margin, Centering	287
Border Erase	288
Booklet	290
Duplex	292
Cover	295
Form Overlay	296
Page #	297
Memo Page	299
Poster	300
Image Repeat	301
Text Stamp	302
Bates Stamp	304
Continuous Scan	306
Auto Image Rotation	307
Negative Image	307
Mirror Image	307
Job Finish Notice	308
File Name Entry	308
Priority Override	309
Repeat Copy	309
OHP Backing Sheet	310
DP Read Action	311
Skip Blank Page	311
2-sided/Book Original, Book Original	312
Sending Size	313
File Format	314
File Separation	317
Scan Resolution, Resolution	317
E-mail Subject/Body	317
Send and Print	318
Send and Store	318
FTP Encrypted TX	319
File Size Confirmation	319
Delete after Printed	319
Delete after Transmitted	319
Storing Size	320
Encrypted PDF Password	320
JPEG/TIFF Print	321
XPS Fit to Page	321
7 Status/Job Cancel	323
Checking Job Status	324
Details of the Status Screens	326
Checking Detailed Information of Jobs	331
Checking Job History	333
Checking the Detailed Information of Histories	335
Sending the Log History	335
Job operation	336
Pause and Resumption of Jobs	336
Canceling of Jobs	336
Priority Override for Waiting Jobs	337
Reordering Print Jobs	338
Device/Communication	339
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	340
8 System Menu	341
Default Setting on the Machine (System Menu)	342
Operation Method	342
System Menu Settings	344
Cassette/MP Tray Settings	347
Common Settings	349
Home	367
Copy	367
Send	368
Document Box/Removable Memory	373
FAX	374
Printer	374
Report	376
System/Network	382
Edit Destination	392
User Login/Job Accounting	392
User Property	393
Date/Timer/Energy Saver	393
Adjustment/Maintenance	396
Internet	398
Application	398
9 User Authentication and Accounting (User Login, Job Accounting)	399
User Login	400
First User Login Administration	400
User Login Setting	400
User Login	402
Authentication Security	404
Adding a User (Local User List)	406
Changing User Properties	409
Local Authorization	413
Group Authorization Set.	413
Guest Authorization Set.	416
Obtain NW User Property	419
Simple Login Settings	421
ID Card Settings	424
Job Accounting Setting	425
First Job Accounting Setup	425
Job Accounting Setting	425
Job Accounting	427
Login/Logout	427
Job Accounting Access	428
Job Accounting (Local)	429
Accounting List	430
Managing Accounts	431
Default Setting	434
Counting the Number of Pages Printed	436
Apply Limit	439
Copier/Printer Count	439
Unknown ID Job	440
10 Troubleshooting	441
Regular Maintenance	442
Cleaning	442
Toner Container Replacement	446
Waste Toner Box Replacement	449
Replacing Staples	451
Disposing of the Punch Waste	452
Troubleshooting	453
Solving Malfunctions	453
Responding to Messages	459
Adjustment/Maintenance	471
Clearing Paper Jams	476
Clearing a Staple Jam	489
11 Appendix	491
Optional Equipment	492
Overview of Optional Equipment	492
Optional Applications	497
Character Entry Method	499
Entry Screens	499
Entering Characters	501
Paper	502
Basic Paper Specifications	502
Choosing the Appropriate Paper	503
Special Paper	506
Specifications	511
Common functions	511
Copy functions	513
Printer functions	513
Scanner functions	514
Document Processor (Option)	515
Paper Feeder (500-sheet x 2) (Option)	515
Large Capacity Feeder (1,500-sheet x 2) (Option)	516
1,000-Sheet Finisher (Option)	516
Hole Punch Unit (Option)	517
Glossary	518

Match case Limit results 1 per page

10-18

Troubleshooting > Troubleshooting

You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).

You can also enter login user names in the following formats:

Domain_name/user_name (for example, abcdnet/james.smith)

User_name@domain_name (for example, james.smith@abcdnet)

Cannot send via SMB.

Is the network cable connected?

Connect the correct network cable

securely.

page 2-6

Have the network settings for the

equipment been configured properly?

Configure the TCP/IP settings properly.

page 8-42

Have the folder sharing settings been

configured properly?

Check sharing settings and access

privileges under the folder properties.

―

Has the SMB protocol been set to [On]?

Set the SMB protocol setting to [On].

page 5-31

Has [Host Name] been entered

properly?

Check the name of the computer to

which data is being sent.

page 5-31

Has [Path] been entered properly?

Check the share name for the shared

folder.

page 5-31

Has [Login User Name] been entered

properly?

*1*2

Check the domain name and login user

name.

page 5-31

Has the same domain name been used for

[Host Name] and [Login User Name]?

Delete the domain name and backslash

("¥") from [Login User Name].

page 5-31

Has [Login Password] been entered

properly?

Check the login password.

page 5-31

Have exceptions for Windows Firewall

been configured properly?

Configure exceptions for Windows

Firewall properly.

page 3-36

Do the time settings for the equipment,

domain server, and data destination

computer differ?

Set the equipment, domain server, and

data destination computer to the same

time.

―

Is the screen displaying Send error?

Refer to

Responding to Send Error

page 10-28

Cannot find the machine

with WSD.

Did you search by specifying the

machine's IP address or host name?

For security reasons, [HTTP] protocol is

set to [Off], and therefore you cannot

search by IP address or host name.

―

The machine makes a

clicking sound before

starting to print or after

printing.

―

The machine is adjusting itself. It is not a

machine failure.

―

Cannot send via the e-mail.

Is the E-mail send size limit set in the

SMTP server registered on the

machine?

Check the limit value is entered to "E-

mail Size Limit" of [

E-mail

] setting in

Command Center RX and change the

value as necessary.

page 2-43

Symptom

Checkpoints

Corrective Actions

Reference

Page