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Epson DFX-8500 User Manual - Page 179

Using Hex Dump Mode. This describes the printer's, Contacting Customer Support.

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This chapter describes what you can do if you are having problems printing. It is divided into these sections: T Using the Error Indicators. This section describes how to use the control panel lights as error indicators so you can diagnose and fix printer problems. T Printing a Self Test. This section explains how to run the printer's self test to determine whether the problem lies with the printer or the computer. T Using Hex Dump Mode. This section describes the printer's hex dump mode. Experienced users may want to use this mode to pinpoint communication problems. T Problems and Solutions. This section describes how to solve problems with the power supply, paper handling, printer operation, and the quality of the printout. T Clearing a Paper Jam. This section shows you how to clear a paper jam. Use the information in this chapter to pinpoint the source of your printer problem, and then try the recommended solutions. If none of these solution fixes your problem, see Appendix C, "Contacting Customer Support." 8-2 Troubleshooting

Section	Page
ADDENDUM	1
FRONT MATTER	3
CONTENTS	9
INTRODUCTION	16
Features	16
Options	17
How to Use This Manual	17
Warnings, Cautions, and Notes	18
If You Need Help	19
CHAP 1-SETTING UP THE PRINTER	20
Unpacking the Printer	21
Choosing a Place for the Printer	23
Installing the Ribbon Cartridge	25
Plugging in the Printer	29
Connecting the Printer to Your Computer	30
CHAP 2-SETTING UP YOUR SOFTWARE	36
For Windows 95 Users	37
Installing the printer driver using My Computer	38
Installing the printer driver using plug- and- play	39
Accessing the printer driver	40
Changing the printer driver settings	41
For Windows 3.1 Users	43
Installing the printer driver	43
Accessing the printer driver	44
Changing the printer driver settings	46
For Windows NT 4. 0 Users	47
Installing the printer driver	47
Accessing the printer driver	48
Changing the printer driver settings	50
For Windows NT 3. 5x Users	51
Installing the printer driver	51
Accessing the printer driver	52
Changing the printer driver settings	54
For DOS Program Users	56
Installing the printer driver	56
CHAP 3-PAPER HANDLING	58
Using the Two-Tractor System	59
Positioning the paper supply	59
What paper types you can use	60
Loading Paper onto the Front Tractor	61
Loading Paper onto the Rear Tractor	67
Adjusting the Paper Position	74
Adjusting the top- of- form position	74
Adjusting the printing position	77
Tearing Off the Printed Pages	78
Tear-off mode	78
Using the Tear Off button	80
Adjusting the tear-off position	80
Switching Between Front and Rear Tractors	83
Changing the Paper	85
Printing on Multi- Part Forms and Labels	88
Using multi-part forms	89
Using labels	90
CHAP 4-USING THE PRINTER	92
Control Panel	93
Lights	93
Buttons	95
Other control panel features	99
Using DIP Switches	100
Changing DIP switch settings	100
DIP switch tables	102
DIP switch functions	107
Using the Paper Memory Feature	113
Saving paper memory settings	114
CHAP 5-USING EPSON STATUS MONITOR 2	118
Installing EPSON Status Monitor 2	119
Accessing EPSON Status Monitor 2	120
Checking the Printer Status	121
Using the EPSON Status Monitor 2 window	121
Using the Printer Status window	125
Setting Monitoring Preferences	127
Turning on background monitoring	127
Using the background monitoring icon	129
Using the Paper Memory Utility	129
Accessing the paper memory utility	130
Registering or changing your paper settings	130
CHAP 6-USING PRINTER OPTIONS	134
Using the Pull Tractor	135
Installing the pull tractor	135
Using the pull tractor with the front tractor	138
Using the pull tractor with the rear tractor	142
Removing the pull tractor	144
Using the Perforation Cutter	145
Installing the perforation cutter	146
Attaching the perforated paper output attachment and output tray	149
Paper handling	151
Removing the perforation cutter	153
Using the Paper Cutter	157
Installing the paper cutter	157
Paper handling	161
Removing the paper cutter	165
Interface Cards	168
Installing an interface card	169
Using a serial interface card (C82305@ or C82306@ )	171
CHAP 7-MAINTENANCE AND TRANSPORTATION	172
Replacing the Ribbon Cartridge	173
Cleaning the Printer	175
Transporting the Printer	176
CHAP 8-TROUBLESHOOTING	178
Using the Error Indicators	180
Printing a Self Test	182
Using the Hex Dump Mode	183
Problems and Solutions	184
Power supply	185
Paper handling	186
Operation	190
Printout	192
Options	195
Clearing a Paper Jam	196
APPENDIX A-SPECIFICATIONS	198
Printer Specifications	199
Printing	199
Paper	201
Mechanical	210
Electrical	211
Environmental	211
Safety approvals	212
CE marking	212
Parallel Interface Specifications	213
Forward channel	213
Reverse channel	213
Serial Interface Specifications	214
Optional Perforation Cutter Specifications	214
APPENDIX B-PRINTER COMMANDS AND CHARACTER TABLES	216
EPSON ESC/ P Control Codes	217
Barcode commands	218
IBM 2381 Plus Emulation Control Codes	221
Character Tables	222
APPENDIX C-CONTACTING CUSTOMER SUPPORT	234
For United States and Canada Users	235
For United Kingdom and the Republic of Ireland Users	237
Enquiry Desk	237
Customer Support	237
Faxon EPSON	238
EPtec - Bulletin Board Service for latest drivers and utilities	238
World Wide Web	238
For Australian Users	239
EPSON FAXBACK	239
EPSON Bulletin Board System	239
Internet URL http:// www. epson. com. au	239
Your dealer	239
EPSON Helpdesk	240
For Singapore Users	240
For Hong Kong Users	240
Internet home page	241
Electronic bulletin board system	241
Technical Support Hotline	241
For Philippines Users	241
GLOSSARY	242