HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 105
System diagnostics and troubleshooting, Customer self help, Help and Support Center - workstation drivers download
UPC - 883585505951
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5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. ● Customer self help on page 97 ● Troubleshooting checklist on page 114 ● LED color definitions on page 114 ● HP Insight Diagnostics Offline Edition on page 115 ● POST error messages on page 119 Customer self help This section provides information on the following areas of customer self help: ● Help and Support Center ● HP SoftPaq Download Manager ● Diagnostic error codes ● Troubleshooting scenarios and solutions Help and Support Center The Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, select Start>Help and Support. HSC contains four sections: ● HP Product Information (requires Internet access) - Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more. ● HP Software and Driver Downloads (requires Internet access) - Links to HP specific software downloads and updates. ● HP Support Tools (requires Internet access) - Links to self-help tools and diagnostics offered by HP Instant Support Professional Edition. ● Contact HP for Support (does not require Internet access) - Provides two different options: ◦ Chat with an expert online (requires Internet access) - Provides a tool to communicate with a support specialist online through Active Chat. ◦ Call a support agent - Provides hardware details about the workstation and HP support contact phone number worldwide. ENWW Customer self help 97