HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 106

HP SoftPaq Download Manager, Diagnostic error codes, Find Available, SoftPaqs, Download - beep codes

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HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you to download software updates for your workstation from the HP support site. To use the download manager: 1. See http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html. 2. Select the desired workstation model, operating system, and language, then click Find Available SoftPaqs. All available SoftPaqs matching the selected criteria are displayed. 3. Check the updates you wish to download. 4. Click the Download button. Diagnostic error codes This section provides an overview of the diagnostic LEDs and error codes that are related to your workstation. NOTE: The diagnostic beeps are audible through the chassis speaker. Both the flashing LEDs and audible beeps repeat for five cycles. Following that, only the flashing LEDs continue to repeat. Table 5-1 Diagnostic LED codes Chassis indicator LEDs Power LED and audible beep activity Diagnosis and service action None System does not power on. Press the power button. If HDD LED = GREEN, then: 1. Remove expansion cards one at a time. 2. Replace the system board. OR Press the power button. If HDD LED does not illuminate, then: 1. Verify that the workstation is plugged into a working AC outlet. 2. Open access panel and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector. 3. Verify that the power supply cables are properly connected to the system board. Blinks red 2 times, once per second, then 2-second pause, 2 beeps Thermal shutdown has occurred: 1. Ensure that the workstation air vents are not blocked and the cooling fan is running. 2. Open the access panel, press power button, and determine whether the processor fan spins. If it does not spin, ensure the fan cable is plugged into the system board. Ensure that the fan is properly seated. 3. If the fan is plugged in and seated but not spinning, then replace processor fan. 4. Reseat the processor heatsink and verify that the fan assembly properly attached. Blinks red 3 times, once per Processor not installed. second, then 2-second pause, 3 beeps 1. Install processor. 2. Reseat processor. 98 Chapter 5 System diagnostics and troubleshooting ENWW

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HP SoftPaq Download Manager
The HP SoftPaq Download Manager enables you to download software updates for your workstation
from the HP support site. To use the download manager:
1.
See
Hpsub/cache/509658-0-0-225-121.html
.
2.
Select the desired workstation model, operating system, and language, then click
Find Available
SoftPaqs
. All available SoftPaqs matching the selected criteria are displayed.
3.
Check the updates you wish to download.
4.
Click the
Download
button.
Diagnostic error codes
This section provides an overview of the diagnostic LEDs and error codes that are related to your
workstation.
NOTE:
The diagnostic beeps are audible through the chassis speaker. Both the flashing LEDs and
audible beeps repeat for five cycles. Following that, only the flashing LEDs continue to repeat.
Table 5-1
Diagnostic LED codes
Chassis indicator LEDs
Power LED and audible beep
activity
Diagnosis and service action
None
System does not power on. Press the power button. If HDD LED = GREEN, then:
1.
Remove expansion cards one at a time.
2.
Replace the system board.
OR
Press the power button. If HDD LED does not illuminate, then:
1.
Verify that the workstation is plugged into a working AC outlet.
2.
Open access panel and verify that the power button harness is properly connected
to the inline front panel I/O device assembly connector.
3.
Verify that the power supply cables are properly connected to the system board.
Blinks red 2 times, once per
second, then 2-second pause,
2 beeps
Thermal shutdown has occurred:
1.
Ensure that the workstation air vents are not blocked and the cooling fan is
running.
2.
Open the access panel, press power button, and determine whether the processor
fan spins. If it does not spin, ensure the fan cable is plugged into the system board.
Ensure that the fan is properly seated.
3.
If the fan is plugged in and seated but not spinning, then replace processor fan.
4.
Reseat the processor heatsink and verify that the fan assembly properly attached.
Blinks red 3 times, once per
second, then 2-second pause,
3 beeps
Processor not installed.
1.
Install processor.
2.
Reseat processor.
98
Chapter 5
System diagnostics and troubleshooting
ENWW