HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 7

Product recycling

................................................................................................................................

96

5

System diagnostics and troubleshooting

Customer self help

.............................................................................................................................

97

Help and Support Center

...................................................................................................

97

HP SoftPaq Download Manager

........................................................................................

98

Diagnostic error codes

.......................................................................................................

98

Troubleshooting scenarios and solutions

..........................................................................

99

Solving minor problems

....................................................................................

99

Solving power supply problems

......................................................................

100

.........................................................................................................

100

Solving diskette problems

..............................................................................

101

Solving hard drive problems

............................................................................

102

Solving display problems

...............................................................................

103

Solving audio problems

..................................................................................

105

Solving printer problems

.................................................................................

106

Solving keyboard and mouse problems

..........................................................

107

Solving front panel component problems

........................................................

108

Solving hardware installation problems

...........................................................

108

Solving network problems

..............................................................................

109

Solving memory problems

..............................................................................

111

Solving processor problems

...........................................................................

112

Solving DVD problems

...................................................................................

112

Solving Internet access problems

..................................................................

113

Troubleshooting checklist

.................................................................................................................

114

LED color definitions

.......................................................................................................................

114

HP Insight Diagnostics Offline Edition

..............................................................................................

115

Key features and benefits

................................................................................................

115

Theory of operation

..........................................................................................................

115

Using the Diagnostic Utility on CD

...................................................................................

115

Downloading the latest diagnostic utility

..........................................................................

116

The HP Insight Diagnostic User Interface

.......................................................................

116

Survey tab

.......................................................................................................

117

Test tab

...........................................................................................................

117

Status tab

.........................................................................................................................

118

Log tab

.............................................................................................................................

118

Help tab

...........................................................................................................................

119

POST error messages

......................................................................................................................

119

6

Configuring RAID devices

Introduction

.......................................................................................................................................

127

Configuring SATA RAID devices

......................................................................................................

127

Installing drives

................................................................................................................

127

ENWW

vii

HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 7

The HP Insight Diagnostic User Interface, Using the Diagnostic Utility on CD

Page 7 highlights

Section	Page
Product overview	9
Product features	10
System board architecture	10
Component view	10
Front panel components	12
Rear panel components	13
Serial number and COA label location	14
Maximizing the airflow	14
Product specifications	15
Power supply	15
Power supply description	15
Power supply specifications	15
Power consumption and cooling	16
Configuration 2	17
System fans	19
Resetting the power supply	19
Environmental specifications	19
ENERGY STAR	19
Dual-core processors	21
HP Cool Tools	21
Configuring and restoring the operating system	23
Setting up Microsoft Windows Vista Business software	23
Configuring the Windows Vista Business operating system	23
Configuring the software	23
Selecting a language	23
Creating recovery disks	24
Installing or upgrading device drivers	24
Restoring the Windows Vista Business operating system	24
Using the HP Backup and Restore process	24
Creating system recovery DVDs or CDs	25
Restoring from HPBR DVDs or CDs	25
Restoring directly from the recovery partition	25
Reclaiming hard disk space from the recovery partition	25
Ordering backup software	25
Transferring files and settings using Windows Easy Transfer	26
Setting up Microsoft Windows XP Professional software	26
Configuring Microsoft Windows XP Professional software	26
Configuring the software	26
Selecting a language	27
Creating recovery disks	27
Installing or upgrading device drivers	27
Restoring the Windows XP Professional operating system	27
The RestorePlus! process	27
Creating a RestorePlus! CD	28
Restoring from RestorePlus! CDs	28
Restoring from RestorePlus! on the Recovery Partition	28
Reclaiming hard disk space from the recovery partition	28
Ordering backup software	29
HP Backup and Recovery Manager restore points	29
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs	29
Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition	29
Protecting the software	30
HP software	30
Setting up Red Hat Linux	30
Starting the Linux operating system	30
Restoring the Linux operating system	31
Creating restore media	31
Downloading the latest HP driver CD contents	31
Reinstalling the factory Linux image with the HP driver CD contents	31
Upgrading device drivers	32
Linux-enabled workstations	32
Setting up Red Flag Linux	32
System management	33
Computer Setup (F10) Utility	33
BIOS ROM	34
Using the Computer Setup (F10) Utility	34
Computer Setup (F10) Utility menu	35
Workstation management	40
Initial configuration and deployment	40
Remote system installation	40
Replicating the setup	41
Copying to a single workstation	41
Copying to multiple workstations	41
Updating and managing software	42
HP Client Manager Software	42
Altiris Client Management Solutions	43
System Software Manager	43
Proactive Change Notification	44
Subscriber’s Choice	44
ROM Flash	44
Remote ROM Flash	44
HPQFlash	44
The FailSafe Boot Block ROM	44
Asset tracking and security	45
Password security	46
Establishing a setup password using the Computer Setup (F10) Utility	46
Establishing a power-on password using workstation setup	47
Entering a power-on password	47
Entering a Setup Password	47
Changing a power-on or setup password	48
Deleting a power-on or setup password	48
National keyboard delimiter characters	49
Clearing passwords	49
The DriveLock security feature	49
DriveLock applications	50
Using DriveLock	50
Hood sensor option (smart cover sensor)	51
Setting the hood sensor protection level	52
Hood lock (smart cover lock)	52
Locking the solenoid lock	52
Unlocking the solenoid lock	52
Using a FailSafe key	52
Clearing Passwords	53
Cable lock provision (optional)	53
Security lock (optional)	53
Hood lock (Smart cover lock) (optional)	53
Hood sensor (Smart cover sensor) (optional)	53
Fault notification and recovery	53
Drive Protection System	54
ECC fault prediction and prefailure warranty	54
Thermal sensor	54
Dual-State Power Button	54
Removal and replacement procedures	57
Warnings and cautions	57
Service considerations	58
Cautions, warnings, and safety precautions	58
Electrostatic discharge information	58
Generating static electricity	58
Preventing electrostatic damage to equipment	59
Personal grounding methods and equipment	59
Grounding the work area	60
Recommended materials and equipment	60
Tools and software requirements	60
Screws	61
Special handling of components	61
Cables and connectors	62
Hard drives	62
Lithium coin cell battery	62
Customer Self-Repair	63
Predisassembly procedures	63
System board components	64
Steps for removing and replacing components	65
Disassembly order	65
The optional security lock	67
The optional cable lock	67
Side access panel	67
Optional hood sensor (Smart cover sensor)	68
Optional solenoid hood lock (Smart cover lock)	69
Front Bezel	70
Bezel blanks	70
Front panel I/O device assembly	71
Power button	73
System speaker	73
Optical drive (minitower configuration)	74
Optical drive (desktop configuration)	77
Diskette drive (optional)	80
Power supply	82
Workstation power connections to drives and the system board	83
System fan assembly	84
Memory	85
Memory module features	86
Memory module requirements	86
Required loading order	87
PCI Slots	88
PCI retainer	89
PCI Express	90
PCI	92
Front PCI card guide and optional fan removal	93
IEEE-1394 Card (optional)	94
Battery	95
SATA hard drive	96
Processor heatsink	100
Processor	102
System board	103
Product recycling	104
System diagnostics and troubleshooting	105
Customer self help	105
Help and Support Center	105
HP SoftPaq Download Manager	106
Diagnostic error codes	106
Troubleshooting scenarios and solutions	107
Solving minor problems	107
Solving power supply problems	108
Solving diskette problems	109
Solving hard drive problems	110
Solving display problems	111
Solving audio problems	113
Solving printer problems	114
Solving keyboard and mouse problems	115
Solving front panel component problems	116
Solving hardware installation problems	116
Solving network problems	117
Solving memory problems	119
Solving processor problems	120
Solving DVD problems	120
Solving Internet access problems	121
Troubleshooting checklist	122
LED color definitions	122
HP Insight Diagnostics Offline Edition	123
Key features and benefits	123
Theory of operation	123
Using the Diagnostic Utility on CD	123
Downloading the latest diagnostic utility	124
The HP Insight Diagnostic User Interface	124
Survey tab	125
Test tab	125
Status tab	126
Log tab	126
Help tab	127
POST error messages	127
Configuring RAID devices	135
Introduction	135
Configuring SATA RAID devices	135
Installing drives	135
Enabling RAID	135
Configuring RAID volumes	135
Assessing drive assignments	136
Deleting arrays	136
Defining arrays	136
Exiting the utility	137
Configuring the boot order	137
Rebuilding the operating system	137
Configuring password security and resetting CMOS	139
Preparing to configure passwords	139
Resetting the password jumper	140
Clearing and Resetting the CMOS	140
Using the CMOS switch	141
Using the Computer Setup (F10) Utility to reset CMOS	142
Appendix A—Workstation connector pins	143
Connector pin descriptions	143
Appendix B—System board designators	151
Appendix C— Routine care	153
General cleaning safety precautions	153
Cleaning the workstation case	153
Cleaning the keyboard	153
Cleaning the monitor	154