HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 120

Solving processor problems, Solving DVD problems, Table 5-14

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Solving processor problems Table 5-14 Processor problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is red and stays on. Processor is not seated properly or not installed. Solution 1. Ensure the airflow to the workstation is not blocked. 2. Ensure the fans are connected and working properly (some fans only operate when needed). 3. Ensure the processor heatsink is installed properly. 1. Verify that the processor is present. 2. Reseat the processor. Solving DVD problems Table 5-15 DVD problems Problem Cause Solution Workstation will not boot from DVD The DVD boot is not enabled drive. through the Computer Setup (F10) Utility. Run the Computer Setup (F10) Utility and enable booting to removable media and verify boot order settings. Non-bootable CD in drive. Try a bootable CD in the drive. DVD devices are not detected or driver is not loaded. Drive is not connected properly 1. Reconnect power and data cables to the drive. or not properly configured. 2. Install correct device driver. Movie will not play in the DVD drive. Movie might be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Cannot eject CD (tray-load unit). CD not properly seated in the 1. Power off the workstation and insert a thin metal rod drive. into the emergency eject hole and push firmly. 2. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-RW, DVD-ROM, or DVD-R/ RW drive cannot read a disc or takes too long to start. CD has been inserted upside Reinsert the CD with the label facing up. down. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit. 112 Chapter 5 System diagnostics and troubleshooting ENWW

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Solving processor problems
Table 5-14
Processor problems
Problem
Cause
Solution
Poor performance is experienced.
Processor is hot.
1.
Ensure the airflow to the workstation is not blocked.
2.
Ensure the fans are connected and working properly
(some fans only operate when needed).
3.
Ensure the processor heatsink is installed properly.
Power LED is red and stays on.
Processor is not seated
properly or not installed.
1.
Verify that the processor is present.
2.
Reseat the processor.
Solving DVD problems
Table 5-15
DVD
problems
Problem
Cause
Solution
Workstation will not boot from DVD
drive.
The DVD boot is not enabled
through the Computer Setup
(F10) Utility.
Run the Computer Setup (F10) Utility and enable booting
to removable media and verify boot order settings.
Non-bootable CD in drive.
Try a bootable CD in the drive.
DVD devices are not detected or
driver is not loaded.
Drive is not connected properly
or not properly configured.
1.
Reconnect power and data cables to the drive.
2.
Install correct device driver.
Movie will not play in the DVD drive.
Movie might be regionalized
for a different country.
See the documentation that came with the DVD drive.
Decoder software is not
installed.
Install decoder software.
Cannot eject CD (tray-load unit).
CD not properly seated in the
drive.
1.
Power off the workstation and insert a thin metal rod
into the emergency eject hole and push firmly.
2.
Slowly pull the tray out from the drive until the tray is
fully extended, then remove the disc.
CD-RW, DVD-ROM, or DVD-R/
RW drive cannot read a disc
or takes too long to start.
CD has been inserted upside
down.
Reinsert the CD with the label facing up.
The DVD-ROM drive takes
longer to start because it has to
determine the type of media
played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD cleaning kit.
112
Chapter 5
System diagnostics and troubleshooting
ENWW