HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 111

Solving display problems, Table 5-6

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Table 5-5 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Loose cable. Verify cable connections. The system might not have automatically recognized a newly installed device. 1. Run the Computer Setup (F10) Utility. 2. If the system still does not recognize the new device, verify to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. If this drive is newly installed, enter Setup and try adding a POST delay under Advanced>Power-On. Drive jumper settings might be If the drive is a secondary drive that has just been installed incorrect. on the same cable as the primary drive, verify that the jumpers for both drives are set correctly. Drive responds slowly immediately after power-up. Run the Computer Setup (F10) Utility and increase the POST Delay in Advanced>Power-On Options. Non-system disk/NTLDR missing System is trying to start from a Remove the diskette from the diskette drive. message. non-bootable diskette. Non-system disk/NTLDR missing message. System is trying to start from a 1. Insert a bootable diskette into the diskette drive and damaged hard drive. restart the workstation. 2. If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting Security>Restore Master Boot Record. System files missing or not properly installed. 1. Insert a bootable system diskette and restart. 2. Verify that the hard drive is partitioned and formatted. 3. Install system files for the appropriate operating system if necessary. Hard drive boot disabled in Computer Setup. Run the Computer Setup (F10) Utility and enable the hard drive entry in the Storage>Boot Order list. Workstation will not start. Hard drive is damaged. Observe the beeps and LEDs on the front of the workstation. Refer to POST error messages on page 119. Solving display problems Table 5-6 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed Press any key or click the mouse button, and, if set, enter or energy saver features your password. enabled. ENWW Customer self help 103

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Problem
Cause
Solution
Drive not found (identified).
Loose cable.
Verify cable connections.
The system might not have
automatically recognized a
newly installed device.
1.
Run the Computer Setup (F10) Utility.
2.
If the system still does not recognize the new device,
verify to see if the device is listed within Computer
Setup. If it is listed, the probable cause is a driver
problem. If it is not listed, the probable cause is a
hardware problem.
3.
If this drive is newly installed, enter
Setup
and try
adding a POST delay under
Advanced>Power-On
.
Drive
jumper settings might be
incorrect.
If the drive is a secondary drive that has just been installed
on the same cable as the primary drive, verify that the
jumpers for both drives are set correctly.
Drive responds slowly
immediately after power-up.
Run the Computer Setup (F10) Utility and increase the
POST Delay in
Advanced>Power-On Options
.
Non-system disk/NTLDR missing
message.
System is trying to start from a
non-bootable diskette.
Remove the diskette from the diskette drive.
Non-system disk/NTLDR missing
message.
System is trying to start from a
damaged hard drive.
1.
Insert a bootable diskette into the diskette drive and
restart the workstation.
2.
If the hard drive is still inaccessible and MBR Security
is enabled, try restoring the previously saved
MBR image by entering
Setup
and selecting
Security>Restore Master Boot Record
.
System files missing or not
properly installed.
1.
Insert a bootable system diskette and restart.
2.
Verify that the hard drive is partitioned and formatted.
3.
Install system files for the appropriate operating
system if necessary.
Hard drive boot disabled in
Computer Setup.
Run the Computer Setup (F10) Utility and enable the hard
drive entry in the
Storage>Boot Order
list.
Workstation will not start.
Hard drive is damaged.
Observe the beeps and LEDs on the front of the
workstation. Refer to
POST error messages
on page
119
.
Solving display problems
Table 5-6
Display problems
Problem
Cause
Solution
Blank screen (no video).
The cable connections are not
correct.
Verify the cable connections from the monitor to the
workstation and to a working electrical outlet.
The monitor is off.
Switch the monitor to on (LED is on). You might need to
refer to the monitor manual for an explanation of the LED
signals.
Screen blanking utility installed
or energy saver features
enabled.
Press any key or click the mouse button, and, if set, enter
your password.
Table 5-5
Hard drive problems (continued)
ENWW
Customer self help
103