HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 132

Run the Computer Setup F10 Utility. If Setup already - workstation processor upgrade

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Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 7. Replace the hard drive. 8. Replace the system board. 1790-Disk 0 Error The drive is not installed correctly or has failed. 1. Be sure that any jumpers are set correctly and that power and drive cables are connected, both to the drive and the system board. 2. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation. 1791-Disk 1 Error The drive is not installed correctly or has failed. 1. Be sure that any jumpers are set correctly and that power and drive cables are connected, both to the drive and the system board. 2. Verify that the cables are the correct cables for your computer model. If this message persists, you may need service for your workstation 1792-Secondary Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Verify cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Replace the hard drive. 1793-Secondary Controller Hard drive circuitry error. or Disk Failure 1. Run the Computer Setup (F10) Utility. 2. Clear CMOS. 3. Verify cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Replace the hard drive. 1801-Microcode Patch Error Processor not supported by ROM BIOS. Upgrade BIOS to proper version. 1802-Processor Not Supported The system board does not support the Replace the processor with a compatible one. processor. 1803-BIOS Update Needed for This BIOS revision does not support Install the latest BIOS downloaded from Processor the installed processor. http://www.hp.com/support/workstation_swdrivers. 1998-Master Boot Record has been lost The previously saved copy of the MBR Run the Computer Setup (F10) Utility and save the has been corrupted. MBR of the current bootable disk. Invalid Electronic Serial Number Electronic serial number has become corrupted. Run the Computer Setup (F10) Utility. If Setup already has data in the field or will not allow the serial number to be entered, download from http://www.hp.com/ support/workstation_swdrivers and run the utility SP5572.EXE (SNZERO.EXE). Run the Computer Setup (F10) Utility and try to enter serial number under Security, System ID, and save the changes. 124 Chapter 5 System diagnostics and troubleshooting ENWW

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Screen message
Probable cause
Recommended action
7.
Replace the hard drive.
8.
Replace the system board.
1790—Disk 0 Error
The drive is not installed correctly or
has failed.
1.
Be sure that any jumpers are set correctly and that
power and drive cables are connected, both to the
drive and the system board.
2.
Verify that the cables are the correct cables for
your computer model. If this message persists,
you may need service for your workstation.
1791—Disk 1 Error
The drive is not installed correctly or
has failed.
1.
Be sure that any jumpers are set correctly and that
power and drive cables are connected, both to the
drive and the system board.
2.
Verify that the cables are the correct cables for
your computer model. If this message persists,
you may need service for your workstation
1792—Secondary Disk
Controller Failure
Hard drive circuitry error.
1.
Run Computer Setup (F10 Setup).
2.
Clear CMOS.
3.
Verify cable seating/jumper settings.
4.
Run hard drive diagnostics.
5.
Disconnect additional drives.
6.
Run the Drive Protection System test if available.
7.
Replace the hard drive.
1793—Secondary Controller
or Disk Failure
Hard drive circuitry error.
1.
Run the Computer Setup (F10) Utility.
2.
Clear CMOS.
3.
Verify cable seating/jumper settings.
4.
Run hard drive diagnostics.
5.
Disconnect additional drives.
6.
Run the Drive Protection System test if available.
7.
Replace the hard drive.
1801—Microcode Patch Error
Processor not supported by ROM
BIOS.
Upgrade BIOS to proper version.
1802—Processor Not
Supported
The system board does not support the
processor.
Replace the processor with a compatible one.
1803-BIOS Update Needed for
Processor
This BIOS revision does not support
the installed processor.
Install the latest BIOS downloaded from
support/workstation_swdrivers
.
1998—Master Boot Record
has been lost
The previously saved copy of the MBR
has been corrupted.
Run the Computer Setup (F10) Utility and save the
MBR of the current bootable disk.
Invalid Electronic Serial
Number
Electronic serial number has become
corrupted.
Run the Computer Setup (F10) Utility. If Setup already
has data in the field or will not allow the serial number
to be entered, download from
support/workstation_swdrivers
and run the utility
SP5572.EXE (SNZERO.EXE).
Run the Computer Setup (F10) Utility and try to enter
serial number under Security, System ID, and save the
changes.
Table 5-18
POST error messages
(continued)
124
Chapter 5
System diagnostics and troubleshooting
ENWW