HP Xw4550 HP xw4550 Workstation - Service and Technical Reference Guide - Page 116

Solving front panel component problems, Solving hardware installation problems

Get HP Xw4550 - Workstation - 2 GB RAM PDF manuals and user guides
UPC - 883585505951
View all HP Xw4550 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 116 highlights

Solving front panel component problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the rear of the computer. If this does not correct the problem or you must use the front panel ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter. Table 5-10 Front panel component problems Problem Cause Solution A USB device, headphone, or microphone is not recognized by the workstation. The device is not properly connected. 1. Power off the workstation. 2. Reconnect the device to the front of the workstation and restart the workstation. The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not 1. Install the correct driver for the device. installed. 2. You might need to reboot the workstation. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the workstation. The device is not working. 1. Replace the device. 2. Restart the workstation. A USB, audio, or IEEE-1394 devices is not working. The internal cables might not 1. Power off the workstation. be connected to the system board or the PCI card. 2. Connect the cables correctly. A device in the IEEE-1394 port is not responsive. Cables of new external device Ensure that all cables are properly and securely connected. are loose, or power cables are unplugged. The power switch on the device is not turned on. Power off the workstation, power on the external device, then power on the workstation to integrate the device with the workstation system. The IEEE-1394 port is not active. The port is not there because it You can purchase an IEEE 1394 PCI adapter card. Contact was not purchased with the an HP seller. system. Solving hardware installation problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play (PnP) device, the operating system automatically recognizes the device and configure the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware. Table 5-11 Hardware installation problems Problem Cause Solution A new device is not recognized as Device is not seated or part of the system. connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. 108 Chapter 5 System diagnostics and troubleshooting ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
Solving front panel component problems
If you are experiencing problems with one of the front panel ports, you might be able to try your device
in the corresponding port on the rear of the computer. If this does not correct the problem or you must
use the front panel ports, continue troubleshooting.
Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
Table 5-10
Front panel component problems
Problem
Cause
Solution
A USB device, headphone, or
microphone is not recognized by
the workstation.
The device is not properly
connected.
1.
Power off the workstation.
2.
Reconnect the device to the front of the workstation
and restart the workstation.
The device does not have
power.
If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
The correct device driver is not
installed.
1.
Install the correct driver for the device.
2.
You might need to reboot the workstation.
The cable from the device to
the computer does not work.
1.
If possible, replace the cable.
2.
Restart the workstation.
The device is not working.
1.
Replace the device.
2.
Restart the workstation.
A USB, audio, or IEEE-1394
devices is not working.
The internal cables might not
be connected to the system
board or the PCI card.
1.
Power off the workstation.
2.
Connect the cables correctly.
A device in the IEEE-1394 port is
not responsive.
Cables of new external device
are loose, or power cables are
unplugged.
Ensure that all cables are properly and securely connected.
The power switch on the
device is not turned on.
Power off the workstation, power on the external device,
then power on the workstation to integrate the device
with the workstation system.
The IEEE-1394 port is not active.
The port is not there because it
was not purchased with the
system.
You can purchase an IEEE 1394 PCI adapter card. Contact
an HP seller.
Solving hardware installation problems
You might need to reconfigure the workstation when you add or remove hardware, such as an additional
diskette drive. If you install a Plug and Play (PnP) device, the operating system automatically recognizes
the device and configure the workstation. If you install a non-PnP device, you must reconfigure the
workstation after completing installation of the new hardware.
Table 5-11
Hardware installation problems
Problem
Cause
Solution
A new device is not recognized as
part of the system.
Device is not seated or
connected properly.
Ensure that the device is properly and securely connected
and that pins in the connector are not bent down.
108
Chapter 5
System diagnostics and troubleshooting
ENWW