IBM 4230 User Guide - Page 187

Ribbons Two ribbon cartridges are available for use in the 4230 Printer: one with a black multiple purpose ink (IBM part 1040580) with an average ribbon life of 15 million DP characters, and one with a black general purpose ink (IBM part 1040440) with an average ribbon life of 6 million DP characters. Call Lexmark** at 1-800-438-2468 to order ribbons. See "Installing the Ribbon Cartridge and Guide" on page 1-6 and Chapter 4, "Replacing Your Ribbon" for more information. Print Head Your printer has a 9-wire print head. The print head is bidirectional (prints left to right and right to left). If there is a problem with the print head, contact your IBM service representative. Problem Determination Appendix B, "Problem Solving" has codes and problem information. The most probable cause of a printer problem is listed first. There is also an inspection procedure for the forms devices to help you find and remove paper jams. If you cannot resolve the problem using this information, contact your service representative. Relocation Instructions Be sure that you tape or tie down the print head and use foam or some other material as padding. Reinstall the shipping brace if possible (see page 1-5). Chapter 3. Getting to Know Your Printer 3-23