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Compact, ANPOS, Keyboard

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August 3, 2006 Chapter 5. Compact ANPOS Keyboard Keyboard/pointer symptoms 135 CANPOS Keyboard components - removing and replacing 137 CANPOS keypad assembly 138 CANPOS keyboard logic card 141 CANPOS keyboard with MSR 142 This chapter contains repair and usage information for the CANPOS Keyboard. The CANPOS Keyboard provides a QWERTY layout, an integrated pointing device, a numeric keypad, and 32 programmable keys. Key caps can be inserted onto the programmable keys to show a new key definition. The 32 programmable keys are programmed by the customer using the CANPOS Keyboard Utility program. See the SurePOS 500/600 Installation and Operations Guide for more information on the CANPOS Keyboard Utility program. Keyboard/pointer symptoms Notes: 1. Two PS/2-style keyboard ports are provided, but only one may be used at a time. Attaching two keyboards at the same time will cause keyboard failure. 2. The redesigned cap (with the textured surface) for the keyboard pointing device (joystick) is a consumable item: the customer is responsible for cap replacement. If you have this style cap, replacement caps can be purchased by calling 1-800-IBM-CALL (1-800-426-2255) in the U.S. and Canada. Customers outside the U.S. and Canada should contact their IBM representative. The part number for the caps is: 30R0037. Use Table 11 to determine the failing CANPOS keyboard FRU. Table 11. Repair actions for CANPOS keyboard problems Symptom Repair actions One or several keyboard keys is failing (keyboard is operational). 1. Replace the keypad assembly. See "CANPOS keypad assembly" on page 138. 2. Replace the keyboard logic board. See "CANPOS keyboard logic card" on page 141. All keyboard lights are on (keyboard is not operational). Replace the keyboard logic board. See "CANPOS keyboard logic card" on page 141. All keyboard lights are failing (keyboard is not operational) 1. Ensure that the keyboard cable is attached securely at the keyboard and the system unit. 2. Try a known operational I/O device and cable in the port where the keyboard is attached. If the device is operational, then continue checking the keyboard. If the device is not operational, then the port is not operational. 3. Replace the keyboard cable. 4. Replace the keyboard logic board. © Copyright IBM Corp. 2004, 2006 135

Section	Page
Contents	5
Figures	9
Tables	13
Safety and environmental notices	15
Safety Information	15
Environmental notices and statements	21
End of life disposal	21
Battery disposal	21
Taiwanese battery recycling statement	21
Mercury-added statement	22
Magnetic stripe reader	22
Handling static-sensitive devices	22
About this guide	23
Who should read this guide	23
Related publications	23
Publications accessibility	23
Web sites	24
Tell us what you think	24
Summary of Changes	24
Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3	27
SurePOS 500 Models 5x3 and 544/564	28
SurePOS 500 Models 5x3 and 544/564 Features	29
Standard features	29
Optional features	30
Dual-display feature	30
PC Card subsystem	31
System software features	31
Mounting options	32
Free-standing option	32
Countertop mounting options	33
Cash-drawer mounting option	35
Wall-mounting option	37
Mounting foot	38
Remote display tablet mounting option	38
System management	40
System management programs	40
Remote management	40
Compatible products	40
System port specifications	41
Machine serial number location	42
Chapter 2. Configuring the system	43
How to use the touch screen	43
The Setup Utility	44
Usage tips and navigation	44
Starting the Setup Utility	45
Using the Main window	45
Standard CMOS features	46
Advanced BIOS Features	46
Integrated peripherals	47
Power Management	47
PnP/PCI configurations	47
PC health status	47
Load optimized defaults	47
Password options	47
Updating the flash BIOS	48
Power interruption during flash BIOS update procedure	48
Repairing the flash BIOS	48
Real-time clock and CMOS	48
Restoring the default CMOS settings	48
Clearing the CMOS settings	49
Chapter 3. Resolving problems	51
Start problem diagnosis here	51
Preliminary checklist	52
Troubleshooting	53
CMOS recovery	56
Running Diagnostics	56
Using the Service Diskette (for the 5x3 models)	56
Using the IBM Diagnostics for Peripherals (for the 5x3 models)	57
Using the IBM Diagnostics for POS System Units and Peripherals (for the 5x4 models)	57
Diagnostic wrap plugs	57
Chapter 4. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564	59
Handling static-sensitive devices	60
Covers – removing and replacing	62
HDD cover and speaker panel – removing and replacing	62
HDD cover clips – removing and replacing	63
Rear cover – removing and replacing	64
Top cover – removing and replacing	66
Side covers – removing and replacing	68
Side I/O panel door – removing and replacing	69
Tower center cover – removing and replacing	71
Hinge cover – removing and replacing	72
Magnetic stripe reader (MSR) – removing and replacing	73
Display tablet – removing and replacing	74
Display tablet cable – removing and replacing	75
Hinge assembly – removing and replacing	76
HDD CompactFlash assembly and HDD bracket – removing and replacing	77
HDD cables – removing and replacing	78
HDD fan – removing and replacing	78
LED card and cable – removing and replacing	79
Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)	80
Speaker – removing and replacing	81
Power supply – removing and replacing	83
Cable tie bar – removing and replacing	84
Connecting the cables and using cable-ties for counter mount systems	85
Connecting cables to the side access panel	85
Connecting cables to the rear connector panel	85
Dual-video adapter – removing and replacing	88
Cooling duct – removing and replacing	90
System board – removing and replacing	91
System-board jumper locations and settings	92
Side I/O EMC shield – removing and replacing	93
System-board battery – removing and replacing	93
Fansink – removing and replacing	95
Processor module – removing and replacing	97
Memory modules – removing and replacing	98
PC card blank – removing	100
PC card – removing and replacing	100
Rear connector panel (tailgate) – removing and replacing	102
Rear inner metal cover – removing and replacing	104
Integrated customer display – removing and replacing	105
Base plate – removing and replacing	106
Mounting foot – removing and replacing	107
Mounting options – removing and replacing	108
Free-standing SurePOS 500 Models 5x3 and 544/564 – removing from the base	108
Non-keyboard integration tray – removing and replacing	110
Countertop non-keyboard integration tray systems – removing and replacing	110
Non-keyboard integration tray cash drawer – removing and replacing	114
Keyboard integration tray mounting for countertop and cash drawer	117
Full-size keyboard integration tray mounting for countertop and cash drawer	117
Compact-size keyboard integration tray mounting for the cash drawer	124
Cash drawer FRUs – removing and replacing	131
Full-size cash drawer FRUs – removing and replacing	131
Removing and replacing a full-size drawer	131
Removing and replacing a full-size slide assembly	132
Compact cash drawer FRUs – removing and replacing	134
Removing and replacing a compact cash drawer	134
Removing and replacing the slide latches	134
Removing and replacing the compact slide assembly	135
Removing and replacing the rollers	136
Removing and replacing the coin-roll cutter	137
Removing and replacing the security clip	138
Common cash-drawer FRUs – removing and replacing	139
Removing and replacing the top cover	139
Removing and replacing the keylock assembly	139
Removing and replacing the latch and sensor assembly	140
Removing and replacing components of the latch and sensor assembly	141
Removing and replacing the keylock insert	142
Removing and replacing the blank lock insert	142
Distributed customer display – disassembling	144
IBM 4610 SureMark printers – removing and replacing	147
4610 SureMark – removal	148
4610 SureMark printer – replacing	149
4610 SureMark printer installation on a non-keyboard integration tray	150
4610 SureMark printer installation on a keyboard integration tray	152
4820 SurePoint Solution	153
Distributed 4820 SurePoint Solution	153
Integrated 4820 SurePoint Solution	153
4820 removal on a free-standing SurePOS 500 Models 5x3 and 544/564	153
4820 SurePoint Solution Model 4FT, 4FD, 2GN, 5GN, or 2GB removal on keyboard integration tray	156
Mounting the display tablet on a remote display stand	158
Chapter 5. Compact ANPOS Keyboard	161
Keyboard/pointer symptoms	161
CANPOS Keyboard components - removing and replacing	163
CANPOS keypad assembly	164
CANPOS keyboard logic card	167
CANPOS keyboard with MSR	168
Appendix A. Parts catalog	171
Appendix B. Power Cords	193
Power cords	193
Appendix C. System specifications and planning information	195
Physical specifications and dimensions	196
Dimensions of unit with 12-inch display	198
Dimensions of unit with 15-inch display	199
Dimensions of unit with 17-inch display	200
Wall mount dimensions	201
Dimensions of unit with integrated 4820 SurePoint Solution	202
Power requirements and consumption	204
Power	204
Output connectors	204
Connector-pin assignments	205
External connectors	205
Speaker connector	205
MSR connector	205
USB port connectors	206
Keyboard and mouse connector	206
Microphone connector	206
Headphone connector	207
Serial connectors	207
Parallel connector	209
Diskette-drive connector	210
Ethernet connector	210
External video connector	211
Cash drawer connector (2)	212
Integrated customer display connector	212
Temperature, humidity, and altitude limits	213
Appendix D. SurePOS 500 Models 5x3 and 544/564 tips	215
Tools	215
Appendix E. Notices	217
Intel software license agreement (final, single user)	219
Copyright license	219
Ownership of software and copyrights	219
Limited media warranty	219
Termination of this agreement	220
Applicable laws	220
Government restricted rights	220
Electronic emission notices	220
Federal Communications Commission (FCC) statement	220
Industry Canada Class A emission compliance statement	220
Avis de conformité aux normes d'Industrie Canada	221
European Union (EU) Mark of Conformity Statement	221
Germany	221
Australia / New Zealand	222
Japanese Voluntary Control Council for Interference (VCCI) statement	222
Chinese Class A warning statement	222
Taiwanese Class A warning statement	222
Taiwanese battery recycling statement	222
Korea	223
Electrostatic discharge (ESD)	223
Macrovision copy protection technology	223
Trademarks	223
Accessibility	224
Appendix F. Safety information	225
Safety Information-English	225
Safety Information-Arabic	227
Safety Information-Brazilian Portuguese	229
Safety Information-French	231
Safety Information-Hebrew	234
Safety Information-Korean	236
Safety Information-Italian	239
Safety Information-Spanish	242
Safety Information-German	244
Safety Information-Traditional Chinese	246
Index	249
Readers' comments—we would like to hear from you	255

Match case Limit results 1 per page

Chapter

Compact

ANPOS

Keyboard

Keyboard/pointer

symptoms

. 135

CANPOS

Keyboard

components

removing

and

replacing

. 137

CANPOS

keypad

assembly

. 138

CANPOS

keyboard

logic

card

. 141

CANPOS

keyboard

with

MSR

. 142

This

chapter

contains

repair

and

usage

information

for

the

CANPOS

Keyboard.

The

CANPOS

Keyboard

provides

QWERTY

layout,

integrated

pointing

device,

numeric

keypad,

and

programmable

keys.

Key

caps

can

inserted

onto

the

programmable

keys

show

new

key

definition.

The

programmable

keys

are

programmed

the

customer

using

the

CANPOS

Keyboard

Utility

program.

See

the

SurePOS

500/600

Installation

and

Operations

Guide

for

information

the

CANPOS

Keyboard

Utility

program.

Keyboard/pointer

symptoms

Notes:

Two

PS/2-style

keyboard

ports

are

provided,

but

only

one

may

used

time.

Attaching

two

keyboards

the

same

time

will

cause

keyboard

failure.

The

redesigned

cap

(with

the

textured

surface)

for

the

keyboard

pointing

device

(joystick)

consumable

item:

the

customer

responsible

for

cap

replacement.

you

have

this

style

cap,

replacement

caps

can

purchased

calling

1–800–IBM-CALL

(1–800–426–2255)

the

U.S.

and

Canada.

Customers

outside

the

U.S.

and

Canada

should

contact

their

IBM

representative.

The

part

number

for

the

caps

is:

30R0037.

Use

Table

determine

the

failing

CANPOS

keyboard

FRU.

Table

11.

Repair

actions

for

CANPOS

keyboard

problems

Symptom

Repair

actions

One

several

keyboard

keys

failing

(keyboard

operational).

Replace

the

keypad

assembly.

See

“CANPOS

keypad

assembly”

page

138.

Replace

the

keyboard

logic

board.

See

“CANPOS

keyboard

logic

card”

page

141.

All

keyboard

lights

are

(keyboard

not

operational).

Replace

the

keyboard

logic

board.

See

“CANPOS

keyboard

logic

card”

page

141.

All

keyboard

lights

are

failing

(keyboard

not

operational)

Ensure

that

the

keyboard

cable

attached

securely

the

keyboard

and

the

system

unit.

Try

known

operational

I/O

device

and

cable

the

port

where

the

keyboard

attached.

the

device

operational,

then

continue

checking

the

keyboard.

the

device

not

operational,

then

the

port

not

operational.

Replace

the

keyboard

cable.

Replace

the

keyboard

logic

board.

August

2006

IBM

Corp.

2004,

2006

135