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August 3, 2006 About this guide This guide provides information necessary to repair and maintain the IBM SurePOS® 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Note: References in this guide to Model 533 also apply to Model W33; references to Model 543 also apply to Model W43; references to Model 544 also apply to Model E44; references to Model 553 also apply to Model W53; references to Model 563 also apply to Model W63; references to Model 564 also apply to Model E64; references to Model 573 also apply to Model W73; references to Model 5A3 also apply to Model WA3. Who should read this guide This guide is for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Related publications The SurePOS 500 Series library consists of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, SY27-0417 (this document) This document provides information on repairing and maintaining the system unit, including parts listings, troubleshooting, and removal and replacement procedures. v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This guide provides installation and setup information, including option installation procedures and problem determination information. v IBM Safety Information - Read This First, GA27-4004 This document contains important safety information. To access these publications 1. Go to: www.ibm.com/solutions/retail/store/. 2. Select Support, then select Publications. Note: References in this guide to Model 533 also apply to Model W33; references to Model 543 also apply to Model W43; references to Model 544 also apply to Model E44; references to Model 553 also apply to Model W53; references to Model 563 also apply to Model W63; references to Model 564 also apply to Model E64; references to Model 573 also apply to Model W73; references to Model 5A3 also apply to Model WA3. Publications accessibility The soft-copy version of this guide and other related publications are accessibility-enabled. © Copyright IBM Corp. 2004, 2006 xxi

Section	Page
Contents	5
Figures	9
Tables	13
Safety and environmental notices	15
Safety Information	15
Environmental notices and statements	21
End of life disposal	21
Battery disposal	21
Taiwanese battery recycling statement	21
Mercury-added statement	22
Magnetic stripe reader	22
Handling static-sensitive devices	22
About this guide	23
Who should read this guide	23
Related publications	23
Publications accessibility	23
Web sites	24
Tell us what you think	24
Summary of Changes	24
Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3	27
SurePOS 500 Models 5x3 and 544/564	28
SurePOS 500 Models 5x3 and 544/564 Features	29
Standard features	29
Optional features	30
Dual-display feature	30
PC Card subsystem	31
System software features	31
Mounting options	32
Free-standing option	32
Countertop mounting options	33
Cash-drawer mounting option	35
Wall-mounting option	37
Mounting foot	38
Remote display tablet mounting option	38
System management	40
System management programs	40
Remote management	40
Compatible products	40
System port specifications	41
Machine serial number location	42
Chapter 2. Configuring the system	43
How to use the touch screen	43
The Setup Utility	44
Usage tips and navigation	44
Starting the Setup Utility	45
Using the Main window	45
Standard CMOS features	46
Advanced BIOS Features	46
Integrated peripherals	47
Power Management	47
PnP/PCI configurations	47
PC health status	47
Load optimized defaults	47
Password options	47
Updating the flash BIOS	48
Power interruption during flash BIOS update procedure	48
Repairing the flash BIOS	48
Real-time clock and CMOS	48
Restoring the default CMOS settings	48
Clearing the CMOS settings	49
Chapter 3. Resolving problems	51
Start problem diagnosis here	51
Preliminary checklist	52
Troubleshooting	53
CMOS recovery	56
Running Diagnostics	56
Using the Service Diskette (for the 5x3 models)	56
Using the IBM Diagnostics for Peripherals (for the 5x3 models)	57
Using the IBM Diagnostics for POS System Units and Peripherals (for the 5x4 models)	57
Diagnostic wrap plugs	57
Chapter 4. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564	59
Handling static-sensitive devices	60
Covers – removing and replacing	62
HDD cover and speaker panel – removing and replacing	62
HDD cover clips – removing and replacing	63
Rear cover – removing and replacing	64
Top cover – removing and replacing	66
Side covers – removing and replacing	68
Side I/O panel door – removing and replacing	69
Tower center cover – removing and replacing	71
Hinge cover – removing and replacing	72
Magnetic stripe reader (MSR) – removing and replacing	73
Display tablet – removing and replacing	74
Display tablet cable – removing and replacing	75
Hinge assembly – removing and replacing	76
HDD CompactFlash assembly and HDD bracket – removing and replacing	77
HDD cables – removing and replacing	78
HDD fan – removing and replacing	78
LED card and cable – removing and replacing	79
Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)	80
Speaker – removing and replacing	81
Power supply – removing and replacing	83
Cable tie bar – removing and replacing	84
Connecting the cables and using cable-ties for counter mount systems	85
Connecting cables to the side access panel	85
Connecting cables to the rear connector panel	85
Dual-video adapter – removing and replacing	88
Cooling duct – removing and replacing	90
System board – removing and replacing	91
System-board jumper locations and settings	92
Side I/O EMC shield – removing and replacing	93
System-board battery – removing and replacing	93
Fansink – removing and replacing	95
Processor module – removing and replacing	97
Memory modules – removing and replacing	98
PC card blank – removing	100
PC card – removing and replacing	100
Rear connector panel (tailgate) – removing and replacing	102
Rear inner metal cover – removing and replacing	104
Integrated customer display – removing and replacing	105
Base plate – removing and replacing	106
Mounting foot – removing and replacing	107
Mounting options – removing and replacing	108
Free-standing SurePOS 500 Models 5x3 and 544/564 – removing from the base	108
Non-keyboard integration tray – removing and replacing	110
Countertop non-keyboard integration tray systems – removing and replacing	110
Non-keyboard integration tray cash drawer – removing and replacing	114
Keyboard integration tray mounting for countertop and cash drawer	117
Full-size keyboard integration tray mounting for countertop and cash drawer	117
Compact-size keyboard integration tray mounting for the cash drawer	124
Cash drawer FRUs – removing and replacing	131
Full-size cash drawer FRUs – removing and replacing	131
Removing and replacing a full-size drawer	131
Removing and replacing a full-size slide assembly	132
Compact cash drawer FRUs – removing and replacing	134
Removing and replacing a compact cash drawer	134
Removing and replacing the slide latches	134
Removing and replacing the compact slide assembly	135
Removing and replacing the rollers	136
Removing and replacing the coin-roll cutter	137
Removing and replacing the security clip	138
Common cash-drawer FRUs – removing and replacing	139
Removing and replacing the top cover	139
Removing and replacing the keylock assembly	139
Removing and replacing the latch and sensor assembly	140
Removing and replacing components of the latch and sensor assembly	141
Removing and replacing the keylock insert	142
Removing and replacing the blank lock insert	142
Distributed customer display – disassembling	144
IBM 4610 SureMark printers – removing and replacing	147
4610 SureMark – removal	148
4610 SureMark printer – replacing	149
4610 SureMark printer installation on a non-keyboard integration tray	150
4610 SureMark printer installation on a keyboard integration tray	152
4820 SurePoint Solution	153
Distributed 4820 SurePoint Solution	153
Integrated 4820 SurePoint Solution	153
4820 removal on a free-standing SurePOS 500 Models 5x3 and 544/564	153
4820 SurePoint Solution Model 4FT, 4FD, 2GN, 5GN, or 2GB removal on keyboard integration tray	156
Mounting the display tablet on a remote display stand	158
Chapter 5. Compact ANPOS Keyboard	161
Keyboard/pointer symptoms	161
CANPOS Keyboard components - removing and replacing	163
CANPOS keypad assembly	164
CANPOS keyboard logic card	167
CANPOS keyboard with MSR	168
Appendix A. Parts catalog	171
Appendix B. Power Cords	193
Power cords	193
Appendix C. System specifications and planning information	195
Physical specifications and dimensions	196
Dimensions of unit with 12-inch display	198
Dimensions of unit with 15-inch display	199
Dimensions of unit with 17-inch display	200
Wall mount dimensions	201
Dimensions of unit with integrated 4820 SurePoint Solution	202
Power requirements and consumption	204
Power	204
Output connectors	204
Connector-pin assignments	205
External connectors	205
Speaker connector	205
MSR connector	205
USB port connectors	206
Keyboard and mouse connector	206
Microphone connector	206
Headphone connector	207
Serial connectors	207
Parallel connector	209
Diskette-drive connector	210
Ethernet connector	210
External video connector	211
Cash drawer connector (2)	212
Integrated customer display connector	212
Temperature, humidity, and altitude limits	213
Appendix D. SurePOS 500 Models 5x3 and 544/564 tips	215
Tools	215
Appendix E. Notices	217
Intel software license agreement (final, single user)	219
Copyright license	219
Ownership of software and copyrights	219
Limited media warranty	219
Termination of this agreement	220
Applicable laws	220
Government restricted rights	220
Electronic emission notices	220
Federal Communications Commission (FCC) statement	220
Industry Canada Class A emission compliance statement	220
Avis de conformité aux normes d'Industrie Canada	221
European Union (EU) Mark of Conformity Statement	221
Germany	221
Australia / New Zealand	222
Japanese Voluntary Control Council for Interference (VCCI) statement	222
Chinese Class A warning statement	222
Taiwanese Class A warning statement	222
Taiwanese battery recycling statement	222
Korea	223
Electrostatic discharge (ESD)	223
Macrovision copy protection technology	223
Trademarks	223
Accessibility	224
Appendix F. Safety information	225
Safety Information-English	225
Safety Information-Arabic	227
Safety Information-Brazilian Portuguese	229
Safety Information-French	231
Safety Information-Hebrew	234
Safety Information-Korean	236
Safety Information-Italian	239
Safety Information-Spanish	242
Safety Information-German	244
Safety Information-Traditional Chinese	246
Index	249
Readers' comments—we would like to hear from you	255

Match case Limit results 1 per page

About

this

guide

This

guide

provides

information

necessary

repair

and

maintain

the

IBM

SurePOS

500

Series

Models

533,

543,

544,

553,

563,

564,

573,

and

5A3.

Note:

References

this

guide

Model

533

also

apply

Model

W33;

references

Model

543

also

apply

Model

W43;

references

Model

544

also

apply

Model

E44;

references

Model

553

also

apply

Model

W53;

references

Model

563

also

apply

Model

W63;

references

Model

564

also

apply

Model

E64;

references

Model

573

also

apply

Model

W73;

references

Model

5A3

also

apply

Model

WA3.

Who

should

read

this

guide

This

guide

for

the

IBM

service

representative

assist

maintaining

and

repairing

the

IBM

SurePOS

500

Series

Models

533,

543,

544,

553,

563,

564,

573,

and

5A3.

publications

The

SurePOS

500

Series

library

consists

the

following

publications:

IBM

SurePOS

500

Series

Hardware

Service

Guide

for

Models

533,

543,

544,

553,

563,

564,

573,

and

5A3

SY27-0417

(this

document)

This

document

provides

information

repairing

and

maintaining

the

system

unit,

including

parts

listings,

troubleshooting,

and

removal

and

replacement

procedures.

IBM

SurePOS

500

Series

Planning,

Installation,

and

Operation

Guide

for

Models

533,

543,

544,

553,

563,

564,

573,

and

5A3

GA27-4330

This

guide

provides

installation

and

setup

information,

including

option

installation

procedures

and

problem

determination

information.

IBM

Safety

Information

—

Read

This

First

GA27-4004

This

document

contains

important

safety

information.

access

these

publications

to:

www.ibm.com/solutions/retail/store/.

Select

Support

then

select

Publications

Note:

References

this

guide

Model

533

also

apply

Model

W33;

references

Model

543

also

apply

Model

W43;

references

Model

544

also

apply

Model

E44;

references

Model

553

also

apply

Model

W53;

references

Model

563

also

apply

Model

W63;

references

Model

564

also

apply

Model

E64;

references

Model

573

also

apply

Model

W73;

references

Model

5A3

also

apply

Model

WA3.

Publications

accessibility

The

soft-copy

version

this

guide

and

other

publications

are

accessibility-enabled.

August

2006

IBM

Corp.

2004,

2006

xxi