IBM 4840-544 Service Guide - Page 54

Troubleshooting August 3, 2006 Table 7. Symptoms and actions (continued) Cash drawer does not stay closed. 1. Make sure that the keylock is not bound in the open position. Replace the keylock if necessary. See "Removing and replacing the keylock assembly" on page 113. 2. Replace the cam, pawl, and spring kit. See "Removing and replacing components of the latch and sensor assembly" on page 115. 3. Replace the latch and the sensor assembly card. See "Removing and replacing the latch and sensor assembly" on page 114. 4. Replace the cash drawer. See "Removing and replacing a full-size drawer" on page 105 or "Removing and replacing a compact cash drawer" on page 108. 5. Replace the system board. See "System board - removing and replacing" on page 65. Cash drawer does not open or 1. Look for items that could cause binding. Pens or paper close smoothly, or appears to clips trapped between the drawer and cover or the be binding. drawer and base could cause binding. 2. Compact drawer only: Remove the drawer and the rollers at the rear of the drawer and at the front of the base. Replace the rollers if necessary. See "Removing and replacing the rollers" on page 110. 3. Determine if the slide assembly in the base is binding. Replace the slide assembly if necessary. See "Removing and replacing a full-size slide assembly" on page 106 or "Removing and replacing the compact slide assembly" on page 109. Cash drawer not opening 1. Run the Setup Utility to make sure that IBM cash drawer setting is enabled. 2. Ensure that the cash drawer cable is securely connected. 3. Replace the cash drawer cable. 4. Replace the cash drawer latch assembly. See "Removing and replacing the latch and sensor assembly" on page 114. 5. Replace the system board. Cash drawer does not open when performing store transactions or running cash drawer tests, but it opens when the cash drawer key is turned to the open position. 1. Replace the latch and the sensor assembly card. See "Removing and replacing the latch and sensor assembly" on page 114. 2. Replace the cash drawer cable. 3. Replace the system board. See "System board - removing and replacing" on page 65. The status displayed by the 1. Replace cable. cash drawer tests does not match the physical status of the cash drawer being tested. For example, the test 2. Replace the latch and the sensor assembly card. See "Removing and replacing the latch and sensor assembly" on page 114. indicates that cash drawer A is 3. Replace the planar board. See "System board - closed when cash drawer A is removing and replacing" on page 65. actually open. 28