Symantec 14541094 User Guide - Page 148
Viewing and uninstalling programs
UPC - 037648640480
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148 Supporting computers and servers remotely What you can do during a remote management session Viewing and uninstalling programs The Installed Programs feature lets you view information about the programs and software updates that are installed on the host computer and uninstall them if necessary. Some programs might require user interaction (for example, to close open programs and save data) to complete the uninstallation process. You should switch to remote control mode to ensure that the program is uninstalled successfully. To view and uninstall programs 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Installed Programs. 3 To uninstall a program, in the right pane, select the program that you want to remove, and then click Uninstall. Restarting or shutting down a host computer during a remote management session Symantec pcAnywhere lets you remotely restart or shut down a host computer during a remote management session. The remote management session ends after you send the command. Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform. For restart and shut down commands, you can prompt users to close open programs and save their work. You can also configure pcAnywhere to forcibly close open programs without saving data. This lets pcAnywhere close programs that might require user interaction to end a task (for example, saving a document). Some programs do not support forcible termination. This command does not support Windows XP Fast User Switching. To restart or shut down a host computer during a remote management session 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Change Computer State. 3 In the right pane, under Action to Perform, select one of the following: ■ Restart computer ■ Shut down computer