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HP 4100n HP LaserJet 4100 Series - User Guide - Page 149

Troubleshooting PS, PS troubleshooting, Explanation

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Troubleshooting PS PS troubleshooting Item Explanation A text listing of PS commands prints instead of your PS printing job. The control panel PERSONALITY=AUTO setting may have been confused by a nonstandard PS code. Check the PERSONALITY setting to see if it is set to PS or PCL (see "Configuration Menu" on page 219). If it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print job only. When the job has printed, return the setting to AUTO. The job prints in Courier (the printer's default font) instead of the font you requested. The requested typeface is not available in the printer or is not present on the disk. Use a font download utility to download the desired font. Fonts downloaded to memory are lost when the printer is turned off. They are also lost if Resource Saving is not used and a personality switch is performed to print a PCL job. Disk fonts are not affected by PCL jobs or by turning the printer off. Print a PS Font Page to verify that the font is available (see "PCL or PS font list" on page 156). If a disk font appears to be missing, it may be because a software utility was used to delete the font, because the disk was re-initialized, or because the disk drive is not installed correctly. Print a configuration page to verify that the disk drive is installed and functioning correctly (see "Configuration page" on page 152). Print a file directory to help identify available fonts (see "Information Menu" on page 208). A page prints with clipped margins. If the page margins are clipped, you may have to print the page at 300-dpi resolution or install more memory. A page fails to print. Set PRINT PS ERRORS=ON (see "Configuration Menu" on page 219, and then send the job again to print a PS error page. A PS error page prints. Make sure the print job is a PS job. Check to see whether your software expected you to send a setup or PS header file to the printer. Check the printer setup in your software application to make sure that the printer is selected. Check cable connections to ensure that they are secure. Reduce the complexity of the graphic. Printer pulls paper from Use the information in "Customizing what tray is used for printing" the wrong tray. on page 68 to change the tray being used. EN Troubleshooting PS 147

Section	Page
About this guide	11
How to use this online user guide	11
Navigational features in this guide	11
Features of Acrobat Reader	12
Where to look for more information	15
Setting up the printer	15
Using the printer	16
Printer basics	17
Overview	17
Printer features and benefits	18
Printer configurations	20
Printer parts and locations	21
Accessories and supplies	23
Ordering information	24
Items and part numbers	24
Ordering through service or support providers	24
Ordering directly through the embedded web server	24
Ordering directly through the printer software	25
Control panel layout	31
Control panel	31
Control panel lights	31
Control panel keys	32
Using the printer online help system	33
Control panel menus	34
Printer software	35
Software provided	35
Printer drivers	37
Software for Windows-based computers	38
Software for Macintosh computers	42
Software for networks	43
Printing tasks	45
Overview	45
Selecting the output bin	46
Printing to the top output bin	46
Printing to the rear output bin	47
Loading tray 1	48
Loading trays2, 3, and 4	49
Printing both sides of paper (optionalduplexer)	51
Guidelines for printing both sides of paper	52
Placement for paper requiring a specific orientation	53
Layout options for printing both sides of paper	54
Printing special paper	55
Printing small or narrow paper	55
Printing letterhead, prepunched, or preprinted paper (single-sided)	55
Printing envelopes	57
Printing labels	63
Printing transparencies	64
Printing cards, custom-size, and heavypaper	65
Advanced printing tasks	67
Using features in the printer driver	67
Customizing what tray is used for printing	70
Job retention features	74
Quick copying a job	74
Proofing and holding a job	76
Printing a private job	78
Storing a print job	80
Printing a stored job	80
Deleting a stored job	81
Printing with the optional HP Fast InfraRed Receiver	82
Setting up to print with Windows 9x	82
Setting up to print with Macintosh computers	82
Printing a job	83
Interrupting and resuming printing	84
Printer maintenance	85
Overview	85
Managing the toner cartridge	86
HP toner cartridges	86
Non-HP toner cartridges	86
Toner cartridge authentication	86
Toner cartridge storage	87
Toner cartridge life expectancy	87
Checking the toner level	87
Cartridge interaction (shaking)	88
Toner low and toner out conditions	89
Cleaning the printer	90
General guidelines	90
Cleaning procedure	91
Cleaning the fuser	93
Running the cleaning page manually	93
Running the cleaning page automatically	94
Performing preventative maintenance	95
Configuring alerts	96
Problem solving	97
Overview	97
Clearing paper jams	98
Paper jam locations	99
Clearing jams from the top cover and toner cartridge areas	100
Clearing jams from the optional envelope feeder	102
Clearing jams from the input tray areas	104
Clearing jams from the optional duplexer	106
Clearing jams from the output areas	108
Clearing jams from the fuser area	109
Solving repeated paper jams	112
Understanding printer messages	113
Mopy disk error messages	128
Correcting output quality problems	130
Light print (partial page)	132
Light print (entire page)	132
Specks	132
Dropouts	133
Lines	133
Gray background	134
Toner smear	134
Loose toner	135
Repeating defects	135
Repeating image	136
Misformed characters	136
Page skew	136
Curl or wave	137
Wrinkles or creases	137
Vertical white lines	137
Tire tracks	138
White spots on black	138
Determining printer problems	139
Troubleshooting flowchart	139
Troubleshooting flowchart for Macintosh users	145
Troubleshooting the optional printer hard disk accessory	148
Troubleshooting PS	149
Troubleshooting optional HP Fast InfraRed Receiver problems	150
Communicating with an optional HPJetDirect print server	152
Checking the printer configuration	153
Menu map	153
Configuration page	154
Supplies status page	156
PCL or PS font list	158
Service and support	159
HPCustomer Care Service and Support	159
Online services	159
HP fraud hotline	163
Customer support options worldwide	164
HP Customer Care Center and product repair assistance for the U.S. and Canada	164
European HP Customer Care Center language and incountry options available	165
In-country/region support numbers	166
Warranty information	167
Guidelines for repacking the printer	167
Service information form	168
Hewlett-Packard limited warranty statement	169
Limited warranty for toner cartridge life	171
HP software license terms	172
Worldwide country/region sales and service offices	174
Specifications	189
Overview	189
Paper specifications	190
Supported sizes and weights of paper	191
Supported types of paper	194
Guidelines for using paper	194
Labels	198
Transparencies	198
Envelopes	199
Card stock and heavy paper	200
Printer specifications	202
Physical dimensions	202
Environmental specifications	203
Product compatibility matrix	205
Control panel menus	207
Overview	207
Control panel menu map	207
Quick Copy Jobs Menu	208
Private/Stored Jobs Menu	209
Information Menu	210
Paper Handling Menu	212
Printing Menu	215
Print Quality Menu	219
Configuration Menu	221
I/O Menu	224
Resets Menu	225
EIO Menu	227
Printer memory and expansion	231
Overview	231
Installing memory	232
Checking memory installation	234
Saving resources (permanent resources)	234
Installing EIO cards/mass storage	235
Printer commands	237
Overview	237
Understanding PCL 5e printer command syntax	238
Combining escape sequences	239
Entering escape characters	239
Selecting PCL 5e fonts	240
Common PCL 5e printer commands	241
Regulatory information	245
FCC regulations	245
Environmental product stewardship program	246
Protecting the environment	246
Material safety data sheets	248
Safety statements	250
Laser safety statement	250
Canadian DOC regulations	250
EMI statement (Korea)	250
VCCI statement (Japan)	250
Laser statement for Finland	251
Embedded web server	253
Overview	253
Accessing the embedded web server	254
Embedded web server pages	254
Home pages	255
Device pages	255
Network pages	256
Symbols	257
Numerics	257
A	257
B	257
C	257
D	260
E	261
F	262
G	262
H	263
I	263
J	264
K	264
L	264
M	265
N	266
O	266
P	267
Q	270
R	270
S	271
T	273
U	274
V	274
W	274
X	275
Y	275

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Troubleshooting PS

147

Troubleshooting PS

PS troubleshooting

Item

Explanation

A text listing of PS

commands prints

instead of your PS

printing job.

The control panel

PERSONALITY=AUTO

setting may have been

confused by a nonstandard PS code. Check the

PERSONALITY

setting to see if it is set to

PCL

(see “Configuration Menu” on

page 219). If it is set to

PCL

, set it to

PERSONALITY=AUTO

. If it is set

AUTO

, set it to

for this print job only. When the job has printed,

return the setting to

AUTO

The job prints in Courier

(the printer’s default

font) instead of the font

you requested.

The requested typeface is not available in the printer or is not

present on the disk. Use a font download utility to download the

desired font.

Fonts downloaded to memory are lost when the printer is turned

off. They are also lost if Resource Saving is not used and a

personality switch is performed to print a PCL job. Disk fonts are

not affected by PCL jobs or by turning the printer off.

Print a PS Font Page to verify that the font is available (see “PCL

or PS font list” on page 156). If a disk font appears to be missing, it

may be because a software utility was used to delete the font,

because the disk was re-initialized, or because the disk drive is not

installed correctly. Print a configuration page to verify that the disk

drive is installed and functioning correctly (see “Configuration page”

on page 152).

Print a file directory to help identify available fonts (see “Information

Menu” on page 208).

A page prints with

clipped margins.

If the page margins are clipped, you may have to print the page at

300-dpi resolution or install more memory.

A page fails to print.

Set

PRINT PS ERRORS=ON

(see “Configuration Menu” on page 219,

and then send the job again to print a PS error page.

A PS error page prints.

Make sure the print job is a PS job.

Check to see whether your software expected you to send a setup

or PS header file to the printer.

Check the printer setup in your software application to make sure

that the printer is selected.

Check cable connections to ensure that they are secure.

Reduce the complexity of the graphic.

Printer pulls paper from

the wrong tray.

Use the information in “Customizing what tray is used for printing”

on page 68 to change the tray being used.