Lenovo ThinkPad 380ED User's Guide for TP 380XD, TP 385XD - Page 164

Suspend or Hibernation Problems, Problem, Action

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Troubleshooting Charts Problem All or some keys on the external numeric keypad do not work. All or some keys on the external keyboard do not work. Action Make sure that the external numeric keypad is correctly connected to the computer. To use an external keyboard, you need to attach the keyboard/mouse connector to the computer. Make sure that: The keyboard/mouse connector is correctly connected to the computer. The keyboard connector is connected to the correct side of the keyboard/mouse connector. If these items are correct, disconnect the keyboard/mouse connector from the computer and make sure that the operation of the system keyboard is correct. If the system keyboard works, have the keyboard/mouse connector or the external keyboard serviced. Suspend or Hibernation Problems Problem The computer enters suspend mode automatically. The computer enters suspend mode immediately after POST (the suspend lamp turns on). Error 19 appears and the computer immediately turns off. The computer does not return from suspend mode, or the suspend lamp stays on and the computer does not work. Action The computer enters suspend mode automatically when the processor temperature reaches a certain level. This is not a defect. Make sure that: The battery pack is charged. The operating temperature is within the acceptable range. Refer to Appendix A. If these items are correct, have the computer serviced. The battery pack power is getting low. Connect the AC Adapter to the computer, or replace the battery pack with a fully charged one. The computer automatically enters suspend or hibernation mode when the battery power is empty. Do one of the following: Replace the battery pack with a fully charged one and then press Fn. Connect the AC Adapter to the computer; then press Fn. 144 IBM ThinkPad 380XD/385XD User's Guide

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Troubleshooting Charts
Problem
Action
All or some keys on the
external numeric keypad
do not work.
Make sure that the external numeric keypad is correctly connected to the
computer.
All or some keys on the
external keyboard do not
work.
To use an external keyboard, you need to attach the keyboard/mouse connector
to the computer.
Make sure that:
The keyboard/mouse connector is correctly connected to the computer.
The keyboard connector is connected to the correct side of the
keyboard/mouse connector.
If these items are correct, disconnect the keyboard/mouse connector from the
computer and make sure that the operation of the system keyboard is correct.
If
the system keyboard works, have the keyboard/mouse connector or the external
keyboard serviced.
Suspend or Hibernation Problems
Problem
Action
The computer enters
suspend mode
automatically.
The computer enters suspend mode automatically when the processor
temperature reaches a certain level.
This is not a defect.
The computer enters
suspend mode
immediately after POST
(the suspend lamp turns
on).
Make sure that:
The battery pack is charged.
The operating temperature is within the acceptable range.
Refer to
Appendix A.
If these items are correct, have the computer serviced.
Error
19
appears and the
computer immediately
turns off.
The battery pack power is getting low.
Connect the AC Adapter to the
computer, or replace the battery pack with a fully charged one.
The computer does not
return from suspend
mode, or the suspend
lamp stays on and the
computer does not work.
The computer automatically enters suspend or hibernation mode when the
battery power is empty.
Do one of the following:
Replace the battery pack with a fully charged one and then press
Fn
.
Connect the AC Adapter to the computer; then press
Fn
.
144
IBM ThinkPad 380XD/385XD User's Guide