Lenovo ThinkPad 380ED User's Guide for TP 380XD, TP 385XD - Page 193

HelpWare Customer Support and Service, Help by Telephone

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HelpWare Customer Support and Service HelpWare Customer Support and Service Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that address most needs are available for purchase. Help by Telephone You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Support Line. Experienced technical-support representatives will be on hand to assist you in answering any questions you might have, such as: How to set up your computer How to install and set up your IBM options purchased directly from IBM or through an IBM reseller How to use the 30-day support for the preloaded operating system How to get service Please have the following information ready when you call: Serial number of your computer and proof of purchase Description of the problem Exact wording of the error message Hardware and software configuration information for your system Chapter 6. Getting Service 173

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HelpWare
Customer Support and Service
HelpWare
Customer Support and Service
Purchasing an IBM PC hardware product entitles you to
receive support and services during the limited warranty
period.
If you need additional support and services, a wide
variety of extended solutions that address most needs are
available for purchase.
Help by Telephone
You can get support and information by telephone during the
limited warranty period at no additional charge, through the
IBM PC Support Line.
Experienced technical-support
representatives will be on hand to assist you in answering any
questions you might have, such as:
How to set up your computer
How to install and set up your IBM options purchased
directly from IBM or through an IBM reseller
How to use the 30-day support for the preloaded operating
system
How to get service
Please have the following information ready when you call:
Serial number of your computer and proof of purchase
Description of the problem
Exact wording of the error message
Hardware and software configuration information for your
system
Chapter 6.
Getting Service
173