Lenovo ThinkPad 380ED User's Guide for TP 380XD, TP 385XD - Page 176

Problem, Action, Start, Settings, Control Panel, Display, Advanced Properties, For Windows NT Click

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Troubleshooting Charts Problem You cannot set a higher resolution than the present one on your external monitor. The screen is unreadable or distorted. Wrong characters appear on the screen. Action Make sure that: The ThinkPad display driver is installed correctly. 1. Click on Start and move the cursor to Settings and Control Panel. 2. Click on Control Panel and then double-click on Display. 3. Select the Settings tab in the "Display Properties" window. 4. Click on Advanced Properties. The "Adapter/Driver Information" window appears. Make sure that the ThinkPad display driver is installed. If you are not sure that the ThinkPad display driver is installed correctly, reinstall it. An appropriate display type or refresh rate is selected. 1. Start the ThinkPad Configuration program. 2. Click on LCD ( ). 3. (For Windows 95) Click on Properties.... (For Windows NT) Click on Advanced.... 4. Make sure the setting in the next window is correct. 5. Click on OK to close the window. Make sure that: The ThinkPad display driver is installed correctly by doing the following: 1. Click on Start and move the cursor to Settings and Control Panel. 2. Click on Control Panel and then double-click on Display. 3. Select the Settings tab in the "Display Properties" window. 4. Click on Advanced Properties. The "Adapter/Driver Information" window appears. Make sure that the ThinkPad display driver is installed. The display is set correctly by doing the following: 1. Start the ThinkPad Configuration program. 2. Click on LCD ( ). 3. (For Windows 95) Click on Properties.... (For Windows NT) Click on Advanced.... 4. Make sure the setting in the next window is correct. 5. Click on OK to close the window. If the settings are correct, run the tests described in the manual supplied with the external monitor. If the tests show that the external monitor is OK, have the computer serviced. Did you install the operating system or application program with the correct procedure? If you did, have the external monitor serviced. 156 IBM ThinkPad 380XD/385XD User's Guide

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Troubleshooting Charts
Problem
Action
You cannot set a higher
resolution than the
present one on your
external monitor.
Make sure that:
The ThinkPad display driver is installed correctly.
1. Click on
Start
and move the cursor to
Settings
and
Control Panel
.
2. Click on
Control Panel
and then double-click on
Display
.
3. Select the
Settings
tab in the “Display Properties” window.
4. Click on
Advanced Properties
.
The “Adapter/Driver Information”
window appears.
Make sure that the ThinkPad display driver is
installed.
If you are not sure that the ThinkPad display driver is installed correctly,
reinstall it.
An appropriate display type or refresh rate is selected.
1. Start the ThinkPad Configuration program.
2. Click on
LCD
(
).
3. (For Windows 95) Click on
Properties...
.
(For Windows NT) Click on
Advanced...
.
4. Make sure the setting in the next window is correct.
5. Click on
OK
to close the window.
The screen is unreadable
or distorted.
Make sure that:
The ThinkPad display driver is installed correctly by doing the following:
1. Click on
Start
and move the cursor to
Settings
and
Control Panel
.
2. Click on
Control Panel
and then double-click on
Display
.
3. Select the
Settings
tab in the “Display Properties” window.
4. Click on
Advanced Properties
.
The “Adapter/Driver Information”
window appears.
Make sure that the ThinkPad display driver is
installed.
The display is set correctly by doing the following:
1. Start the ThinkPad Configuration program.
2. Click on
LCD
(
).
3. (For Windows 95) Click on
Properties...
.
(For Windows NT) Click on
Advanced...
.
4. Make sure the setting in the next window is correct.
5. Click on
OK
to close the window.
If the settings are correct, run the tests described in the manual supplied with
the external monitor.
If the tests show that the external monitor is OK, have the
computer serviced.
Wrong characters appear
on the screen.
Did you install the operating system or application program with the correct
procedure?
If you did, have the external monitor serviced.
156
IBM ThinkPad 380XD/385XD User's Guide