Lenovo ThinkPad 380ED User's Guide for TP 380XD, TP 385XD - Page 169

CD-ROM Drive Problems

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Troubleshooting Charts CD-ROM Drive Problems Problem The CD-ROM does not work. You hear a noise from the CD-ROM drive when the CD-ROM is spinning. The CD-ROM tray does not open even if you press the CD-ROM eject button. The compact disc cannot be read. Action Make sure that: The computer power is turned on and a compact disc is in the CD-ROM drive. The CD-ROM drive tray is firmly closed. The device drivers are correctly installed. The CD-ROM drive cover might be bent. Have the computer serviced. Insert a pin into the CD-ROM emergency eject hole and eject the CD-ROM tray. Make sure that: The compact disc is not dirty. If it is, clean it with a CD-ROM cleaner kit. The compact disc is not defective. If it is, try another compact disc. The compact disc is placed in the tray with the label side up. The compact disc format conforms with one of the following: - Music CD - CD-ROM or CD-ROM XA - Multisession photo CD - Video CD Chapter 5. Solving Computer Problems 149

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Troubleshooting Charts
CD-ROM Drive Problems
Problem
Action
The CD-ROM does not
work.
Make sure that:
The computer power is turned on and a compact disc is in the CD-ROM
drive.
The CD-ROM drive tray is firmly closed.
The device drivers are correctly installed.
You hear a noise from the
CD-ROM drive when the
CD-ROM is spinning.
The CD-ROM drive cover might be bent.
Have the computer serviced.
The CD-ROM tray does
not open even if you
press the CD-ROM eject
button.
Insert a pin into the CD-ROM emergency eject hole and eject the CD-ROM tray.
The compact disc cannot
be read.
Make sure that:
The compact disc is not dirty.
If it is, clean it with a CD-ROM cleaner kit.
The compact disc is not defective.
If it is, try another compact disc.
The compact disc is placed in the tray with the label side up.
The compact disc format conforms with one of the following:
– Music CD
–
CD-ROM or CD-ROM XA
–
Multisession photo CD
– Video CD
Chapter 5.
Solving Computer Problems
149