Dell Latitude CPi User Guide - Page 29

Automated Order-Status System, TechFax Service

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Online communications center - Tool for submitting requests for both technical and nontechnical information on Dell products. Avoid telephone delays by receiving an e-mail response to your request for information if your computer is not functioning properly or if you have questions regarding your computer's hardware or operation. Dell can be accessed electronically using the following addresses: World Wide Web http://www.dell.com/ http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. Electronic Support Service [email protected] [email protected] (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service [email protected] [email protected] (for Asian/Pacific countries only) Electronic Information Service [email protected] AutoTech Service Dell's automated technical support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it. The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, refer to Dell Contact Numbers. TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. For the TechFax telephone number to call, refer to Dell Contact Numbers. TechConnect BBS Use your modem to access Dell's TechConnect bulletin board service (BBS) 24 hours a day, seven days a week. The service is menu-driven and fully interactive. The protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit. Automated Order-Status System

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Online communications center — Tool for submitting requests for both technical and nontechnical information on Dell products.
Avoid telephone delays by receiving an e-mail response to your request for information if your computer is not functioning
properly or if you have questions regarding your computer's hardware or operation.
Dell can be accessed electronically using the following addresses:
World Wide Web
(for Asian/Pacific countries only)
(for Europe only)
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as
user: anonymous
, and use your e-mail address as your password.
Electronic Support Service
(for Asian/Pacific countries only)
support.euro.dell.com
(for Europe only)
Electronic Quote Service
(for Asian/Pacific countries only)
Electronic Information Service
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell
customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even
interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to
continue your session where you ended it.
The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical
support service. For the telephone number to call, refer to
Dell Contact Numbers
.
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell
TechFax line toll-free for all kinds of technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes
to the fax number you designate. For the TechFax telephone number to call, refer to
Dell Contact Numbers
.
TechConnect BBS
Use your modem to access Dell's TechConnect bulletin board service (BBS) 24 hours a day, seven days a week. The service is
menu-driven and fully interactive. The protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.
Automated Order-Status System