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Samsung CLX-8380ND User Manual (user Manual) (ver.5.00) (English) - Page 111

Solving other problems, Touch screen problem, Paper feeding problems, Printing problems

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Solving other problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Touch screen problem Condition Suggested solutions The touch screen does not show anything. • Adjusts the brightness of the touch screen. • Turn the machine off and turn it on again. If the problem persists, please call for service. Paper feeding problems Condition Suggested solutions Paper is jammed during printing. Paper sticks together. Clear the paper jam. (Page 12.3) • Ensure that there is not too much paper in the tray. The tray can hold up to 520 sheets of paper, depending on the thickness of the paper. • Make sure that you are using the correct type of paper. (Page 4.3) • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. (Page 12.3) Paper does not feed into the machine. • Remove any obstructions from inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. (Page 4.3) • If an original does not feed into the machine, the DADF rubber pad may require to be replaced. Contact a service representative. Condition The paper keeps jamming. Transparencies stick together in the paper exit. Envelopes skew or fail to feed correctly. Suggested solutions • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. (Page 4.3) • There may be debris inside the machine. Open the front cover and remove the debris. • If an original does not feed into the machine, the DADF rubber pad may need to be replaced. Contact a service representative. Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. Ensure that the paper guides are against both sides of the envelopes. Printing problems Condition Possible cause Suggested solutions The machine does not print. The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default printer. Select Samsung CLX-8380 Series PCL 6 or Samsung CLX-8380 Series PS as your default printer in your Windows. Check the machine for the following: • The side cover is not closed. Close the side cover. • Paper is jammed. Clear the paper jam. (Page 12.3) • No paper is loaded. Load paper. (Page 4.7) • The toner cartridge or the imaging unit is not installed. Install the toner cartridge or imaging unit. If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the printer cable and reconnect it. 12.15

Section	Page
Contents	5
Introduction	17
Special features	17
Machine overview	19
Front view	19
Rear view	20
Control panel overview	21
Introducing the touch screen and useful buttons	22
Touch screen	22
Machine Setup button	22
Job Status button	22
Power Saver button	22
Interrupt button	22
Understanding the Status LED	23
Status	23
Menu map	23
Main screen	23
Machine Setup button	24
Job Status button	24
Software overview	25
Supplied software	25
Printer driver features	26
System requirements	26
Getting Started	28
Setting up the hardware	28
Setting up the network	28
Supported operating systems	29
Configuring network protocol via the machine	29
Installing the software	29
Using the SetIP program	31
Altitude adjustment	32
Machine's basic settings	32
Setting the authentication password	32
Setting the date and time	32
Changing the display language	33
Setting job timeout	33
Using power saving feature	33
Setting the default tray and paper	33
Changing the default settings	33
Changing the font setting	34
Understanding the keyboard	34
Loading originals and print media	35
Loading originals	35
On the scanner glass	35
In the DADF	35
Selecting print media	36
Specification on print media	37
Media sizes supported in each mode	38
Guidelines for selecting and storing print media	38
Changing the size of the paper in the paper tray	40
Loading paper	41
Loading paper in tray 1, optional tray or optional high capacity feeder	41
In the multi-purpose tray	42
Setting the paper size and type	43
Copying	44
Understanding the Copy screen	44
Basic tab	44
Advanced tab	44
Image tab	44
Copying originals	45
Changing the settings for each copy	45
Changing the size of originals	45
Reducing or enlarging copies	46
Copying on both sides of originals (Duplex)	46
Deciding the form of copy output (Collated / Staple)	47
Selecting the type of originals	47
Changing the darkness	47
Using special copy features	48
Copying ID with the manual ID copy option	48
2-up or 4-up copying (N-up)	48
Poster copying	49
Clone copying	49
Book copying	49
Booklet copying	50
Cover copying	50
Transparency copying	50
Erasing edges	50
Erasing background images	51
Shifting margins	51
Gray enhance copying	51
Faxing (Optional)	52
Preparing to fax	52
Understanding the Fax screen	52
Basic tab	52
Advanced tab	53
Image tab	53
Sending a fax	53
Setting the fax header	53
Sending a fax	53
Sending a fax manually (On Hook Dial)	54
Automatic resending	54
Redialing the last number	54
Delaying a fax transmission	54
Sending a priority fax	55
Receiving a fax	55
Changing the receive modes	55
Receiving manually in Telephone mode	55
Receiving automatically in Answering Machine/ Fax mode	55
Receiving faxes manually using an extension telephone	56
Receiving in secure receiving mode	56
Printing received faxes on both sides of the paper	56
Receiving faxes in memory	56
Adjusting the document settings	56
Duplex	56
Resolution	57
Original Type	57
Darkness	57
Erase Background	57
Color Mode	57
Setting up a fax phonebook	57
Storing individual fax numbers (Speed Dial No.)	58
Storing Group fax numbers (Group No.)	58
Setting up a fax phonebook using SyncThru Web Service	58
Using the polling option	59
Storing the originals for polling	59
Printing (Deleting) the polling document	59
Polling a remote fax	59
Polling from a remote Mailbox	59
Using Mailbox	60
Creating Mailbox	60
Storing originals in Mailbox	60
Faxing to a remote Mailbox	61
Printing a report after sending a fax	61
Sending a fax in toll save time	61
Adding documents to a reserved delay fax job	62
Forwarding a received fax to other destination	62
Forwarding a sent fax to other destination by a fax	62
Forwarding a received fax to other destination by a fax	62
Forwarding a sent fax to other destination by an email	62
Forwarding a received fax to other destination by an email	62
Forwarding a sent fax to other destination by server	63
Forwarding a received fax to other destination by server	63
Setting up the end fax tone	63
Setting up receiving faxes in color	63
Scanning	64
Understanding the Scan screen	64
Basic tab	64
Advanced tab	65
Image tab	65
Output tab	65
User authentication for network scanning	66
Registering local authorized users	66
Register authorized network users	66
Scanning originals and sending through email (Scan to Email)	67
Sending a scanned image to several destinations as an email attachment	67
Setting up an e-mail account	67
Storing email addresses	68
Entering email addresses by the address book	68
Entering email addresses by the keyboard	69
Scanning originals and sending via NetScan	69
Preparation for network scanning	69
Scanning and sending via NetScan	69
Scanning originals and sending via SMB/ FTP (Scan to Server)	70
Preparation for scanning to SMB/FTP	70
Scanning and sending to SMB/FTP server	70
Changing the scan feature settings	71
Duplex	71
Resolution	71
Original Size	71
Original Type	71
Color Mode	71
Darkness	72
Erase Background	72
Scan to Edge	72
Quality	72
Scan Preset	72
File Format	72
Basic printing	73
Printing a document	73
Canceling a print job	73
Using USB flash memory	74
About USB memory	74
Understanding the USB screen	74
Plugging in an USB memory device	74
Scanning to an USB memory device	75
Scanning	75
Scan to USB	75
Basic tab	75
Advanced tab	75
Image tab	76
Output tab	76
Changing the scan feature settings	76
Duplex	76
Resolution	76
Original Size	76
Original Type	77
Color Mode	77
Darkness	77
Erase Background	77
Scan to Edge	77
Quality	77
Scan Preset	77
File Format	78
File Policy	78
Printing from a USB memory device	78
To print a document from a USB memory device:	78
Machine status and advanced setup	79
Machine Setup	79
Machine Status screen	79
Admin Setting screen	79
Browsing the machine’s status	80
General settings	80
Copy Setup	82
Fax Setup	82
Network Setup	84
Authentication	84
Optional Service	85
Adjusting the color contrast	86
Printing a report	87
Maintenance	88
Printing a machine report	88
Monitoring the supplies life	88
Finding the serial number	88
Sending the imaging unit reorder notification	88
Sending the toner reorder notification	89
Checking Stored Documents	89
Cleaning your machine	89
Cleaning the outside	89
Cleaning the inside	89
Cleaning the scan unit	89
Maintaining the toner cartridge	90
Toner cartridge storage	90
Expected cartridge life	90
Redistributing toner	90
Replacing the toner cartridge	91
Replacing the imaging unit	92
Replacing the waste toner container	94
Maintenance Parts	95
Managing your machine from the website	96
Troubleshooting	97
Tips for avoiding paper jams	97
Clearing document jams	97
Misfeed of exiting paper	98
Roller misfeed	98
Clearing paper jams	99
In the tray 1	99
In the optional tray	101
In the optional high capacity feeder	102
In the multi-purpose tray	103
In the paper inside the machine	104
In the fuser area	105
In the duplex unit area	105
In the stacker (finisher)	106
Understanding display messages	107
Solving other problems	111
Touch screen problem	111
Paper feeding problems	111
Printing problems	111
Printing quality problems	113
Copying problems	116
Scanning problems	116
Network Scan problems	117
Fax problems (optional)	117
Common Windows problems	118
Common PostScript problems	118
Common Linux problems	119
Common Macintosh problems	121
Ordering supplies and accessories	122
Supplies	122
Accessories	122
How to purchase	123
Installing accessories	124
Precautions to take when installing accessories	124
Installing a memory module	124
Activating the added memory in the PS printer properties	125
Replacing the Stapler	125
Enabling Fax feature after installing the fax option kit	126
Specifications	127
General specifications	127
Printer specifications	128
Copier specifications	128
Scanner specifications	129
Facsimile specifications (optional)	129
Glossary	130
Index	134
Software section	137
Software section Contents	138
Installing Printer Software in Windows	142
Installing Printer Software	142
Installing Software for Local Printing	142
Installing Software for Network Printing	145
Reinstalling Printer Software	148
Removing Printer Software	149
Installing mono printer driver	149
Basic Printing	151
Printing a Document	151
Printing to a file (PRN)	151
Printer Settings	152
Layout Tab	152
Paper Tab	153
Graphics Tab	154
Extras Tab	155
About Tab	155
Printer Tab	155
Using a Favorite Setting	156
Using Help	156
Advanced Printing	157
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	157
Printing Posters	158
Printing Booklets	158
Printing on Both Sides of Paper	159
Printing a Reduced or Enlarged Document	159
Fitting Your Document to a Selected Paper Size	159
Using Watermarks	160
Using an Existing Watermark	160
Creating a Watermark	160
Editing a Watermark	160
Deleting a Watermark	160
Using Overlays	161
What is an Overlay?	161
Creating a New Page Overlay	161
Using a Page Overlay	161
Deleting a Page Overlay	161
Using Windows PostScript Driver	162
Printer Settings	162
Advanced	162
Using Help	162
Using Direct Printing Utility	163
Overview Direct Printing Utility	163
Printing	163
From the Direct Printing Utility window	163
Using the shortcut icon	163
Using the right-click menu	163
Sharing the Printer Locally	164
Setting Up a Host Computer	164
Setting Up a Client Computer	164
Scanning	165
Scanning Using Samsung SmarThru Office	165
Using Samsung SmarThru Office	165
Uninstalling Samsung SmarThru Office	167
Using Onscreen Help File	167
Scanning Process with TWAIN- enabled Software	167
Scanning Using the WIA Driver	167
Windows XP	167
Windows Vista	168
Using Smart Panel	169
Understanding Smart Panel	169
Opening the Troubleshooting Guide	170
Changing the Smart Panel Program Settings	170
Using Your Printer in Linux	171
Getting Started	171
Installing the Unified Linux Driver	171
Installing the Unified Linux Driver	171
Uninstalling the Unified Linux Driver	172
Using the Unified Driver Configurator	173
Opening the Unified Driver Configurator	173
Printers Configuration	173
Scanners Configuration	174
Ports Configuration	174
Configuring Printer Properties	175
Printing a Document	175
Printing from Applications	175
Printing Files	176
Scanning a Document	176
Using the Image Manager	177
Using Your Printer with a Macintosh	179
Installing Software	179
Uninstalling software	179
Setting Up the Printer	180
For a Network-connected	180
For a USB-connected	180
Printing	181
Printing a Document	181
Changing Printer Settings	181
Printing Multiple Pages on One Sheet of Paper	183
Duplex Printing	183
Scanning	184
Scanning with USB	184
Scanning with network	184
Software section Index	185
A	185
B	185
C	185
D	185
E	185
F	185
G	185
H	185
I	185
L	185
M	185
N	185
O	185
P	185
R	186
S	186
T	186
U	186

Match case Limit results 1 per page

.15

Troubleshooting>

Solving other problems

The following chart lists some conditions that may occur and the

recommended solutions. Follow the suggested solutions until the

problem is corrected. If the problem persists, please call for service.

Touch screen problem

Paper feeding problems

Condition

Suggested solutions

The touch screen

does not show

anything.

•

Adjusts the brightness of the touch screen.

•

Turn the machine off and turn it on again. If

the problem persists, please call for service.

Condition

Suggested solutions

Paper is jammed

during printing.

Clear the paper jam. (Page 12.3)

Paper sticks

together.

•

Ensure that there is not too much paper in the

tray. The tray can hold up to 520 sheets of

paper, depending on the thickness of the

paper.

•

Make sure that you are using the correct type

of paper. (Page 4.3)

•

Remove paper from the tray and flex or fan

the paper.

•

Humid conditions may cause some paper to

stick together.

Multiple sheets of

paper do not

feed.

•

Different types of paper may be stacked in the

tray. Load paper of only one type, size, and

weight.

•

If multiple sheets have caused a paper jam,

clear the paper jam. (Page 12.3)

Paper does not

feed into the

machine.

•

Remove any obstructions from inside the

machine.

•

Paper has not been loaded correctly. Remove

paper from the tray and reload it correctly.

•

There is too much paper in the tray. Remove

excess paper from the tray.

•

The paper is too thick. Use only paper that

meets the specifications required by the

machine. (Page 4.3)

•

If an original does not feed into the machine,

the DADF rubber pad may require to be

replaced. Contact a service representative.

Printing problems

The paper keeps

jamming.

•

There is too much paper in the tray. Remove

excess paper from the tray. If you are printing

on special materials, use the multi-purpose

tray.

•

An incorrect type of paper is being used. Use

only paper that meets the specifications

required by the machine. (Page 4.3)

•

There may be debris inside the machine.

Open the front cover and remove the debris.

•

If an original does not feed into the machine,

the DADF rubber pad may need to be

replaced. Contact a service representative.

Transparencies

stick together in

the paper exit.

Use only transparencies specifically designed

for laser printers. Remove each transparency as

it exits from the machine.

Envelopes skew

or fail to feed

correctly.

Ensure that the paper guides are against both

sides of the envelopes.

Condition

Possible cause

Suggested solutions

The

machine

does not

print.

The machine is not

receiving power.

Check the power cord

connections. Check the

power switch and the power

source.

The machine is not

selected as the

default printer.

Select Samsung CLX-8380

Series PCL 6 or Samsung

CLX-8380 Series PS as your

default printer in your

Windows.

Check the machine for the following:

•

The side cover is not closed. Close the side cover.

•

Paper is jammed. Clear the paper jam. (Page 12.3)

•

No paper is loaded. Load paper. (Page 4.7)

•

The toner cartridge or the imaging unit is not

installed. Install the toner cartridge or imaging unit.

If a system error occurs, contact your service

representative.

The connection cable

between the

computer and the

machine is not

connected properly.

Disconnect the printer cable

and reconnect it.

Condition

Suggested solutions