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Samsung CLX-8380ND User Manual (user Manual) (ver.5.00) (English) - Page 118

Common Windows problems, Common PostScript problems, Condition, Suggested solutions, Problem

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Condition Suggested solutions Faxes do not store in memory. There may not be enough memory space to store the fax. If the display shows the low memory message, delete any faxes you no longer need from the memory and then try to store the fax again. Please call for service. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top. You may have chosen the wrong paper settings in the user option setting. For details about paper settings. (Page 4.9) Common Windows problems Condition "File in Use" message appears during installation. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred." messages appear. Suggested solutions Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note Refer to Microsoft Windows 2000/XP/2003/Vista User's Guide that came with your PC for further information on Windows error messages. Common PostScript problems The following situations are PS language specific and may occur when several printer languages are being used. Note To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. Problem Possible Cause Solution PostScript file cannot be printed. The PostScript driver may not be installed correctly. • Install the PostScript driver, referring to Software section. • Print a configuration page and verify that the PS version is available for printing. • If the problem persists, contact a service representative. "Limit Check Error" message appears. The print job was too complex. You might need to reduce the complexity of the page or install more memory. A PostScript The print job may error page prints. not be PostScript. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. The optional tray is not selected in the driver. The printer driver has not been configured to recognize the optional tray. Open the PostScript driver properties, select the Device Settings tab, and set the Tray option of the Installable Options section to Installed. Window/ Macintosh The machine does not staple correctly when printing more than one copy from Acrobat Reader with a collate option. Try to print with the latest Adobe Reader program or print with turning on "Print as Image" option from Acrobat printing options. It might take longer to print when you print a PDF file as an image. Linux The machine does not staple correctly when printing more than one copy with a collate option Turning off collation options on applications (including CUPS pstops collation option) may solve this problem. If you want to use the collation option, go to printer driver's advanced option and turn the collation on. 12.22

Section	Page
Contents	5
Introduction	17
Special features	17
Machine overview	19
Front view	19
Rear view	20
Control panel overview	21
Introducing the touch screen and useful buttons	22
Touch screen	22
Machine Setup button	22
Job Status button	22
Power Saver button	22
Interrupt button	22
Understanding the Status LED	23
Status	23
Menu map	23
Main screen	23
Machine Setup button	24
Job Status button	24
Software overview	25
Supplied software	25
Printer driver features	26
System requirements	26
Getting Started	28
Setting up the hardware	28
Setting up the network	28
Supported operating systems	29
Configuring network protocol via the machine	29
Installing the software	29
Using the SetIP program	31
Altitude adjustment	32
Machine's basic settings	32
Setting the authentication password	32
Setting the date and time	32
Changing the display language	33
Setting job timeout	33
Using power saving feature	33
Setting the default tray and paper	33
Changing the default settings	33
Changing the font setting	34
Understanding the keyboard	34
Loading originals and print media	35
Loading originals	35
On the scanner glass	35
In the DADF	35
Selecting print media	36
Specification on print media	37
Media sizes supported in each mode	38
Guidelines for selecting and storing print media	38
Changing the size of the paper in the paper tray	40
Loading paper	41
Loading paper in tray 1, optional tray or optional high capacity feeder	41
In the multi-purpose tray	42
Setting the paper size and type	43
Copying	44
Understanding the Copy screen	44
Basic tab	44
Advanced tab	44
Image tab	44
Copying originals	45
Changing the settings for each copy	45
Changing the size of originals	45
Reducing or enlarging copies	46
Copying on both sides of originals (Duplex)	46
Deciding the form of copy output (Collated / Staple)	47
Selecting the type of originals	47
Changing the darkness	47
Using special copy features	48
Copying ID with the manual ID copy option	48
2-up or 4-up copying (N-up)	48
Poster copying	49
Clone copying	49
Book copying	49
Booklet copying	50
Cover copying	50
Transparency copying	50
Erasing edges	50
Erasing background images	51
Shifting margins	51
Gray enhance copying	51
Faxing (Optional)	52
Preparing to fax	52
Understanding the Fax screen	52
Basic tab	52
Advanced tab	53
Image tab	53
Sending a fax	53
Setting the fax header	53
Sending a fax	53
Sending a fax manually (On Hook Dial)	54
Automatic resending	54
Redialing the last number	54
Delaying a fax transmission	54
Sending a priority fax	55
Receiving a fax	55
Changing the receive modes	55
Receiving manually in Telephone mode	55
Receiving automatically in Answering Machine/ Fax mode	55
Receiving faxes manually using an extension telephone	56
Receiving in secure receiving mode	56
Printing received faxes on both sides of the paper	56
Receiving faxes in memory	56
Adjusting the document settings	56
Duplex	56
Resolution	57
Original Type	57
Darkness	57
Erase Background	57
Color Mode	57
Setting up a fax phonebook	57
Storing individual fax numbers (Speed Dial No.)	58
Storing Group fax numbers (Group No.)	58
Setting up a fax phonebook using SyncThru Web Service	58
Using the polling option	59
Storing the originals for polling	59
Printing (Deleting) the polling document	59
Polling a remote fax	59
Polling from a remote Mailbox	59
Using Mailbox	60
Creating Mailbox	60
Storing originals in Mailbox	60
Faxing to a remote Mailbox	61
Printing a report after sending a fax	61
Sending a fax in toll save time	61
Adding documents to a reserved delay fax job	62
Forwarding a received fax to other destination	62
Forwarding a sent fax to other destination by a fax	62
Forwarding a received fax to other destination by a fax	62
Forwarding a sent fax to other destination by an email	62
Forwarding a received fax to other destination by an email	62
Forwarding a sent fax to other destination by server	63
Forwarding a received fax to other destination by server	63
Setting up the end fax tone	63
Setting up receiving faxes in color	63
Scanning	64
Understanding the Scan screen	64
Basic tab	64
Advanced tab	65
Image tab	65
Output tab	65
User authentication for network scanning	66
Registering local authorized users	66
Register authorized network users	66
Scanning originals and sending through email (Scan to Email)	67
Sending a scanned image to several destinations as an email attachment	67
Setting up an e-mail account	67
Storing email addresses	68
Entering email addresses by the address book	68
Entering email addresses by the keyboard	69
Scanning originals and sending via NetScan	69
Preparation for network scanning	69
Scanning and sending via NetScan	69
Scanning originals and sending via SMB/ FTP (Scan to Server)	70
Preparation for scanning to SMB/FTP	70
Scanning and sending to SMB/FTP server	70
Changing the scan feature settings	71
Duplex	71
Resolution	71
Original Size	71
Original Type	71
Color Mode	71
Darkness	72
Erase Background	72
Scan to Edge	72
Quality	72
Scan Preset	72
File Format	72
Basic printing	73
Printing a document	73
Canceling a print job	73
Using USB flash memory	74
About USB memory	74
Understanding the USB screen	74
Plugging in an USB memory device	74
Scanning to an USB memory device	75
Scanning	75
Scan to USB	75
Basic tab	75
Advanced tab	75
Image tab	76
Output tab	76
Changing the scan feature settings	76
Duplex	76
Resolution	76
Original Size	76
Original Type	77
Color Mode	77
Darkness	77
Erase Background	77
Scan to Edge	77
Quality	77
Scan Preset	77
File Format	78
File Policy	78
Printing from a USB memory device	78
To print a document from a USB memory device:	78
Machine status and advanced setup	79
Machine Setup	79
Machine Status screen	79
Admin Setting screen	79
Browsing the machine’s status	80
General settings	80
Copy Setup	82
Fax Setup	82
Network Setup	84
Authentication	84
Optional Service	85
Adjusting the color contrast	86
Printing a report	87
Maintenance	88
Printing a machine report	88
Monitoring the supplies life	88
Finding the serial number	88
Sending the imaging unit reorder notification	88
Sending the toner reorder notification	89
Checking Stored Documents	89
Cleaning your machine	89
Cleaning the outside	89
Cleaning the inside	89
Cleaning the scan unit	89
Maintaining the toner cartridge	90
Toner cartridge storage	90
Expected cartridge life	90
Redistributing toner	90
Replacing the toner cartridge	91
Replacing the imaging unit	92
Replacing the waste toner container	94
Maintenance Parts	95
Managing your machine from the website	96
Troubleshooting	97
Tips for avoiding paper jams	97
Clearing document jams	97
Misfeed of exiting paper	98
Roller misfeed	98
Clearing paper jams	99
In the tray 1	99
In the optional tray	101
In the optional high capacity feeder	102
In the multi-purpose tray	103
In the paper inside the machine	104
In the fuser area	105
In the duplex unit area	105
In the stacker (finisher)	106
Understanding display messages	107
Solving other problems	111
Touch screen problem	111
Paper feeding problems	111
Printing problems	111
Printing quality problems	113
Copying problems	116
Scanning problems	116
Network Scan problems	117
Fax problems (optional)	117
Common Windows problems	118
Common PostScript problems	118
Common Linux problems	119
Common Macintosh problems	121
Ordering supplies and accessories	122
Supplies	122
Accessories	122
How to purchase	123
Installing accessories	124
Precautions to take when installing accessories	124
Installing a memory module	124
Activating the added memory in the PS printer properties	125
Replacing the Stapler	125
Enabling Fax feature after installing the fax option kit	126
Specifications	127
General specifications	127
Printer specifications	128
Copier specifications	128
Scanner specifications	129
Facsimile specifications (optional)	129
Glossary	130
Index	134
Software section	137
Software section Contents	138
Installing Printer Software in Windows	142
Installing Printer Software	142
Installing Software for Local Printing	142
Installing Software for Network Printing	145
Reinstalling Printer Software	148
Removing Printer Software	149
Installing mono printer driver	149
Basic Printing	151
Printing a Document	151
Printing to a file (PRN)	151
Printer Settings	152
Layout Tab	152
Paper Tab	153
Graphics Tab	154
Extras Tab	155
About Tab	155
Printer Tab	155
Using a Favorite Setting	156
Using Help	156
Advanced Printing	157
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	157
Printing Posters	158
Printing Booklets	158
Printing on Both Sides of Paper	159
Printing a Reduced or Enlarged Document	159
Fitting Your Document to a Selected Paper Size	159
Using Watermarks	160
Using an Existing Watermark	160
Creating a Watermark	160
Editing a Watermark	160
Deleting a Watermark	160
Using Overlays	161
What is an Overlay?	161
Creating a New Page Overlay	161
Using a Page Overlay	161
Deleting a Page Overlay	161
Using Windows PostScript Driver	162
Printer Settings	162
Advanced	162
Using Help	162
Using Direct Printing Utility	163
Overview Direct Printing Utility	163
Printing	163
From the Direct Printing Utility window	163
Using the shortcut icon	163
Using the right-click menu	163
Sharing the Printer Locally	164
Setting Up a Host Computer	164
Setting Up a Client Computer	164
Scanning	165
Scanning Using Samsung SmarThru Office	165
Using Samsung SmarThru Office	165
Uninstalling Samsung SmarThru Office	167
Using Onscreen Help File	167
Scanning Process with TWAIN- enabled Software	167
Scanning Using the WIA Driver	167
Windows XP	167
Windows Vista	168
Using Smart Panel	169
Understanding Smart Panel	169
Opening the Troubleshooting Guide	170
Changing the Smart Panel Program Settings	170
Using Your Printer in Linux	171
Getting Started	171
Installing the Unified Linux Driver	171
Installing the Unified Linux Driver	171
Uninstalling the Unified Linux Driver	172
Using the Unified Driver Configurator	173
Opening the Unified Driver Configurator	173
Printers Configuration	173
Scanners Configuration	174
Ports Configuration	174
Configuring Printer Properties	175
Printing a Document	175
Printing from Applications	175
Printing Files	176
Scanning a Document	176
Using the Image Manager	177
Using Your Printer with a Macintosh	179
Installing Software	179
Uninstalling software	179
Setting Up the Printer	180
For a Network-connected	180
For a USB-connected	180
Printing	181
Printing a Document	181
Changing Printer Settings	181
Printing Multiple Pages on One Sheet of Paper	183
Duplex Printing	183
Scanning	184
Scanning with USB	184
Scanning with network	184
Software section Index	185
A	185
B	185
C	185
D	185
E	185
F	185
G	185
H	185
I	185
L	185
M	185
N	185
O	185
P	185
R	186
S	186
T	186
U	186