Samsung CLX-8380ND User Manual (user Manual) (ver.5.00) (English) - Page 117

Condition Suggested solutions Message appears on your computer screen: • "Device can't be set to the H/W mode you want." • "Port is being used by another program." • "Port is Disabled." • "Scanner is busy receiving or printing data. When the current job is completed, try again." • "Invalid handle." • "Scanning has failed." • There may be a copying or printing job in progress. Try your job again when that job is finished, try your job again. • The selected port is currently being used. Restart your computer and try again. • The printer cable may be improperly connected or the power may be off. • The scanner driver is not installed or the operating environment is not set up properly. • Ensure that the machine is properly connected and the power is on, then restart your computer. • The USB cable may be improperly connected or the power may be off. Network Scan problems Condition Suggested solutions I cannot find a scanned image file. You can check the destination for the scanned file on the Advanced page in the Network Scan program's Properties screen. I cannot find the scanned image file after scanning. • Check if the scanned file is on your computer. • Check Send image immediately to the specified folder using an associated default application on the Advanced page in the Properties screen of the Network Scan program to open the scanned image immediately after scanning. I forgot my ID. I cannot view the Help file. I cannot use the Samsung Network Scan Manager Check your ID in the Server page in the Properties screen of the Network Scan program. To view the Help file, you need to have Internet Explorer 4 service pack 2 or above. Check your operating system. Supported operating systems are Windows 2000/XP/2003/ Vista. Fax problems (optional) Condition Suggested solutions The machine is not working, there is no display and the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power being supplied to the electrical outlet. No dial tone sounds. • Check that the phone line is properly connected. • Check that the phone socket on the wall is working by plugging in another phone. The numbers stored in memory do not dial correctly. The original does not feed into the machine. Make sure that the numbers are stored in memory correctly. Print a Fax Phone Book. (Page 6.6) • Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. • Make sure that the DADF is firmly closed. • The DADF rubber pad may need to be replaced. Contact a service representative. Faxes are not received automatically. • The receiving mode should be set to Fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The machine does not send. • Make sure that the original is loaded in the DADF or on the scanner glass. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has blank spaces or is of poor quality. • The fax machine sending you the fax may be faulty. • A noisy phone line can cause line errors. • Check your machine by making a copy. • The toner cartridge may be empty. Replace the toner cartridge, referring to page 11.4. Stretched words appear on an incoming fax. There are lines on the originals you sent. The machine dials a number, but the connection with the other fax machine fails. The fax machine sending the fax had a temporary document jam. Check your scan unit for marks and clean it. (Page 11.2) The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. 12.21