HP Color LaserJet CM2320 Service Manual - Page 244

Table 7-1 Fax receive error codes (continued) Error code Description Solution ● The sending product automatically ended the product, instead of transmitting to the call immediately prior to, or just as the receiving product. receiving product answered the call. 4. Reconfigure the receiving fax product to use ● The sending (sending) fax product determined different configuration settings, toggle the there was a feature incompatibility between ECM state, and/or select a slower reception the two and disconnected immediately before speed. transmitting any further fax tones or T.30 frames. (This is very rare.) 223 (ECM error) The receiving product has been unable to receive 1. Reattempt the fax reception at a different time an entire page even after multiple attempts to re- when telephone line conditions have receive the parts of the page that contain errors. improved. This is usually due to extremely poor line conditions. 2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved. 224 The receiving product has received one or more Reattempt the fax reception at a different time when pages with excessive errors. This is usually due to telephone line conditions have improved. extremely poor line conditions. Error correction is not used during this session so errors are not corrected. 225 The sending product has attempted to initiate a Enable the sending diagnostics capability on the sending diagnostic session with this product even receiving product. though sending diagnostic access is disabled. 226 The sending product has attempted to initiate a None. Sending diagnostics cannot occur between sending diagnostic session with this product but the products with incompatible sending versions. sending diagnostic versions supported by the two products are incompatible. 227 The sending product has attempted to initiate a fax Reconfigure the receiving product to receive at a session at a speed and modulation that is not slower speed. supported by the receiving product. 228 The sending product has attempted to initiate a poll 1. Confirm that polling by the sender is desired. transmission from the receiving product even It is possible that the sender has inadvertently though the receiving product is not configured for attempted to poll. If this is the case reattempt poll transmission. a normal transmission from the sending product. 2. If polling by the remote user was desired, confirm that the receiving product was correctly configured for poll transmission. 229 The sending product has attempted to initiate a If the sender is the desired recipient for the polled secure poll transmission from the receiving product document, confirm that the sender has the correct but has not provided a valid password. password, and that the receiving product is configured with the same password. 230 The sending product has attempted to initiate an Enable ECM on both the receiving product and the operation that requires error correction but has not sending product. selected error correction for the session. 231 The sending product has attempted to initiate a Ensure that the receiving product is capable of transmission to the receiving product even though receiving a document. Check that paper is correctly the capability to receive is disabled at the receiving loaded, paper is not jammed within the product, and product. any other system abnormalities have been cleared. 232 Chapter 7 Problem solve ENWW