HP Color LaserJet CM2320 Service Manual - Page 307
Solve image quality problems, Problem, Cause, Solution
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Solve image quality problems General image quality problems The following examples depict letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all of the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples. Problem Print is light or faded. Toner specks appear. Cause Solution The media might not meet HP specifications. One or more print cartridges might be defective. Use media that meets HP specifications. Print the supplies status page to check the remaining life. See Information pages on page 50. The product is set to override the Replace Cartridge message and to continue printing. The media might not meet HP specifications. The paper path might need cleaning. Replace any empty or used (refilled) print cartridges. See Print cartridge on page 67. Replace any empty or used (refilled) print cartridges. See Print cartridge on page 67. Use media that meets HP specifications. Clean the paper path. See Clean the paper path on page 73. Dropouts appear. A single sheet of print media might be defective. Try reprinting the job. The moisture content of the paper is Try different paper, such as high-quality uneven or the paper has moist spots on paper that is intended for color laser its surface. printers. The paper lot is flawed. The manufacturing processes can cause some areas to reject toner. Try different paper, such as high-quality paper that is intended for color laser printers. Vertical streaks or bands appear on the One or more print cartridges might be page. defective. Print the supplies status page to check the remaining life. See Information pages on page 50. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The product is set to override the Replace Cartridge message and to continue printing. Replace any empty or used (refilled) print cartridges. See Print cartridge on page 67. Replace any empty or used (refilled) print cartridges. See Print cartridge on page 67. ENWW Solve image quality problems 295