HP Color LaserJet CM2320 Service Manual - Page 332

Problem Cause Solution The product is not answering incoming The answer mode might be set to fax calls. Manual. If the answer mode is set to Manual, the product does not answer calls. Start the fax-receiving process manually. The rings-to-answer setting might not be Check the rings-to-answer setting to set correctly. verify that it is set properly. The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly. Check the answer-ring pattern feature to verify that it is set properly. The fax cord might not be correctly connected, or the fax cord is not working. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 316). The product might not be able to detect incoming fax tones because the answering machine is playing a voice message. Re-record the answering machine message, leaving at least two seconds of silence at the beginning of the message. Too many devices might be connected to the telephone line. Do not attach more than three devices to the line. Remove the last device that was connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one. The telephone line might not be working. Do one of the following: ● Increase the volume on the product, and then press Start Fax on the control panel. If a dial tone exists, the telephone line is working. ● Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 316). ● Replace the phone cord. ● Perform an NVRAM initialization. 320 Chapter 7 Problem solve ENWW