HP Color LaserJet CM2320 Service Manual - Page 335

Memory card problems (fax/memory-card models only) This section helps you identify and resolve memory card-related problems. Missing or wrong files Use the table in this section to solve problems with memory-card files. Problem The product cannot detect files on the memory card. Cause Solution The memory card might be missing or Verify that the memory card is inserted inserted incorrectly. correctly. The files might not be in the correct format. To print from the product control panel, the files must be in the sRGB JPEG format. To print other formats, you must use a software program on your computer. You might have inserted more than one Only one card slot can be occupied for memory card. the product to detect JPEG files. Verify that only one card is inserted. There might be a hardware problem. If a memory card is inserted in the correct slot and the memory card LED is not lit, verify that all formatter connectors are firmly connected. If the error persists, replace the memorycard reader assembly. If the error persists, replace the formatter. Index page not printing Use the table in this section to solve problems with index-page printing. Problem The index page will not print. Cause Solution The memory card might have been removed before the product could print the page. Reinsert the card and reprint the index page. If the error persists, try printing from another memory card. You might have inserted more than one Only one card slot can be occupied for memory card. the product to detect JPEG files. Verify that only one card is inserted. One or more print cartridges might be low. Replace any low print cartridges. See Print cartridge on page 67. The files on the memory card might not Verify that the files on the memory card be in the sRGB JPEG format. are in the sRGB JPEG format. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. ENWW Memory card problems (fax/memory-card models only) 323