HP Color LaserJet CM2320 Service Manual - Page 310

Problem The printed page contains wrinkles or creases. Cause Solution The media might be loaded incorrectly. Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper and print media on page 43. The media might not meet HP specifications. Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. Use a different paper, such as highquality paper that is intended for color laser printers. Toner appears around the printed characters. The media might be loaded incorrectly. Turn over the stack of paper in the tray. If large amounts of toner have scattered Use a different paper, such as high- around the characters, the paper might quality paper that is intended for color have high resistivity. laser printers. An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. In your software program, change the tone (darkness) of the field in which the repeated image appears. In your software program, rotate the whole page 180° to print the lighter image first. In the printer driver, verify that the correct media type is selected. The order of images printed might affect printing. Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page. A power surge might have affected the product. If the defect occurs later in a print job, turn the product off for 10 minutes, and then turn on the product to restart the print job. 298 Chapter 7 Problem solve ENWW